Senior Director of Business Insights
Company Description
SOA Resolve is a human resources and workplace solutions firm specializing in career coaching, CV writing, job search strategy, and HR consultancy. The team partners with organizations to develop practical, sustainable people strategies that build stronger, healthier, and more resilient workplaces. SOA Resolve supports clients through change, conflict management, and talent development with a solutions-focused, business-first mindset. The company is known for its integrity, professionalism, and tailored mediation services that effectively resolve workplace disputes. SOA Resolve positions itself as a trusted partner committed to aligning people outcomes with business success. Role Description The Senior Director of Business Insights is a full-time remote role responsible for leading the development and execution of data-driven insights that guide SOA Resolve’s strategic decisions and service offerings. This role oversees the design of analytical frameworks, synthesizes business and customer data, and translates findings into actionable recommendations for leadership and cross-functional teams. Day-to-day activities include conducting market and customer analysis, identifying emerging trends in HR and coaching services, and building dashboards and reports that track key performance indicators. The Senior Director will collaborate closely with operations, marketing, product, and client-facing teams to refine service strategies, optimize go-to-market plans, and enhance client outcomes. The role also includes mentoring junior analysts, establishing best practices for research and analytics, and presenting insights to executive stakeholders in a clear, concise manner.
Qualifications
Demonstrated expertise in business insights and analytical skills, with the ability to interpret complex data and inform strategic decisions. Strong background in market analysis and market research, particularly within professional services, HR consulting, or coaching industries. Experience generating customer insight to understand client needs, behaviors, and preferences and translate them into service improvements. Proficiency with data visualization and analytics tools (e.g., Power BI, Tableau, Excel, or similar) and comfort working with quantitative and qualitative data. Proven leadership experience in insights, strategy, or analytics roles, including managing and developing multidisciplinary teams. Excellent communication skills, with the ability to present complex findings to non-technical stakeholders and influence senior decision-makers. Strong business acumen and understanding of HR, coaching, or professional development markets is highly beneficial. Bachelor’s degree in Business, Economics, Data Analytics, Statistics, or a related field; advanced degree (MBA or relevant master’s) is a plus. Ability to work effectively in a remote environment, manage multiple priorities, and collaborate across time zones and functions.