Senior Director of Client Success & Technical Support – Remote Global Leader in Data Solutions, Change Management, and Customer Experience Excellence

About brighthush and the Future of Data‑Driven Customer Success

brighthush is a global pioneer in delivering next‑generation data solutions that empower businesses to make smarter, faster decisions. With a portfolio that spans syndicated data, advanced analytics, and AI‑powered insights, we help our clients unlock the full value of their information assets. Our culture is built on curiosity, collaboration, and a relentless focus on the client. We are proud to be recognized as a Great Place to Work® and to foster an environment where every team member can bring their authentic self to work.

In an era where data is the new currency, the demand for expert client service and technical support has never been higher. At brighthush, we are looking for a visionary leader who can guide a high‑performing remote team, drive seamless implementation of complex data solutions, and champion continuous improvement across all touchpoints.

Why Join brighthush?

• Impact at Scale – Lead initiatives that touch thousands of customers worldwide.
• Remote Flexibility – Work from anywhere in the United States with a fully distributed team.
• Growth & Development – Access to internal training, mentorship, and a clear career ladder.
• Inclusive Culture – A diverse workforce that values every voice and perspective.
• Competitive Compensation – Base salary range of $102,000–$125,000, plus bonus and comprehensive benefits.

Key Responsibilities

As the Senior Director of Client Success & Technical Support, you will:

• Lead a remote client service team focused on manufacturing and other industry verticals, ensuring delivery of core solutions and driving continuous process improvements.
• Own end‑to‑end implementation and change management for brighthush data solutions, coordinating with cross‑functional stakeholders to ensure flawless rollout.
• Manage multiple concurrent work streams, balancing resources, timelines, and shifting priorities with precision.
• Collaborate with virtual, geographically dispersed teams—including offshore and onshore partners—to guarantee that all change events and client deliverables are on schedule and meet quality standards.
• Diagnose and resolve technical issues, escalating to engineering or product teams as needed, and provide clear, timely status updates to end‑users.
• Proactively engage with the client‑facing team to gather feedback, identify pain points, and refine workflows for greater efficiency.
• Integrate external data sources for clients, ensuring data integrity, security, and compliance.
• Oversee global extract and RedSlim integration support, maintaining high availability and performance.
• Leverage AI assets to enhance accuracy, accelerate deliverables, and support client initiatives.

Essential Qualifications

• Minimum 5 years of experience managing syndicated data and operational systems in a client‑service or technical support capacity.
• Proven leadership experience with a track record of building and scaling high‑performing remote teams.
• Strong interpersonal and presentation skills, with the ability to translate complex technical concepts to non‑technical audiences.
• Exceptional project management and process improvement expertise, capable of juggling multiple projects simultaneously.
• Self‑starter mindset with a strong sense of urgency, resilience, and creative problem‑solving abilities.
• Demonstrated ability to build rapport across functions and hierarchical levels.
• Bachelor’s degree in a related field required; advanced degree (MBA, MS, PhD) considered a plus.

Preferred Qualifications

• Experience in the manufacturing sector or other data‑rich industries.
• Familiarity with AI‑driven analytics platforms and data integration tools.
• Background in change management frameworks (e.g., Prosci, ADKAR).
• Experience leading global, cross‑border teams.
• Knowledge of data privacy regulations (GDPR, CCPA, etc.).

Core Skills & Competencies

• Strategic Thinking – Ability to align client service initiatives with business objectives.
• Technical Acumen – Deep understanding of data pipelines, ETL processes, and analytics platforms.
• Communication – Clear, concise, and persuasive communication across all levels.
• Collaboration – Proven ability to work effectively with engineering, product, sales, and operations.
• Change Leadership – Skilled at guiding teams through transformation and adoption.
• Customer‑Centric Mindset – Passion for delivering exceptional client experiences.
• Data‑Driven Decision Making – Use metrics to inform strategy and measure success.

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your ambitions. As Senior Director, you will:

• Progress to Vice President of Client Success or Head of Technical Services, influencing company‑wide strategy.
• Take ownership of new product launches, shaping the roadmap from concept to market.
• Participate in executive leadership meetings, contributing insights that drive business growth.
• Access continuous learning programs, including certifications in data science, AI, and project management.
• Mentor junior leaders, building a legacy of high‑performance teams.

Work Environment & Culture at brighthush

Our culture is defined by the following behaviors, which we expect every team member to embody:

• Stay Curious – Constantly seek knowledge and ask bold questions.
• Seek Clarity – Turn complexity into actionable insight.
• Own the Outcome – Take responsibility for decisions and results.
• Center on the Client – Deliver relentless value to our customers.
• Be a Challenger – Push boundaries and refuse complacency.
• Champion Inclusivity – Build trust through empathy, respect, and integrity.
• Commit to Each Other – Foster a supportive environment where everyone thrives.

Our remote‑first model means you’ll collaborate with talented professionals across time zones, supported by state‑of‑the‑art communication tools and a culture that values work‑life balance.

Compensation & Benefits

• Base Salary – $102,000 to $125,000 annually, commensurate with experience.
• Bonus & Incentives – Eligible for performance‑based bonus programs.
• Health & Wellness – Comprehensive medical, dental, and vision coverage.
• Retirement Planning – 401(k) with company match.
• Paid Time Off – Generous vacation, sick leave, and personal days.
• Professional Development – Reimbursement for certifications, conferences, and courses.
• Flexible Work Arrangements – Fully remote with optional co‑working spaces.
• Employee Recognition – Regular awards and shout‑outs for outstanding contributions.

How to Apply

Ready to lead the next wave of client service excellence at brighthush? Submit your application through our careers portal or contact our recruiting team directly. We are committed to a fair and inclusive hiring process and encourage candidates from all backgrounds to apply.

We look forward to discovering how your vision and expertise can help us continue to set the standard for data‑driven customer success.