Senior Director of Customer Analytics & Insights – EMD: Championing Strategic Data Leadership & Customer‑Centric Innovation in Pharma

About brighthush

brighthush is a trailblazing global biopharma organization dedicated to transforming the lives of patients and their families through breakthrough therapies and patient‑centric solutions. With a portfolio that spans oncology, rare diseases, and immunology, brighthush is at the forefront of scientific discovery, leveraging cutting‑edge technology and data science to accelerate the development of life‑changing medicines. Our culture is built on curiosity, collaboration, and a relentless commitment to excellence, empowering our teams to innovate, learn, and grow together.

Why This Role Matters

In an industry where data is the new lifeblood, the Senior Director of Customer Analytics & Insights – EMD will be the linchpin that turns raw numbers into strategic gold. Your work will directly influence product positioning, pricing strategies, market access decisions, and the overall commercial trajectory of brighthush’s portfolio. By embedding a customer‑centric lens into every analytical endeavor, you’ll help ensure that our therapies not only reach the right patients but also deliver maximum value to payers, clinicians, and caregivers.

About the Role

As the strategic architect behind brighthush’s customer‑centric data ecosystem, you will:

• Translate complex data into actionable insights that shape product positioning, pricing, market access, and commercial strategy across the entire product lifecycle.
• Lead a high‑performing analytics team, fostering a culture of curiosity, continuous improvement, and data‑driven decision‑making.
• Collaborate with cross‑functional partners—Commercial, Market Access, Medical Affairs, R&D, Finance, and IT—to embed analytics into every stage of the product journey.
• Position brighthush as a thought leader in biopharma analytics through external representation, thought‑leadership content, and industry engagement.
• Champion innovation by adopting emerging analytics techniques, ensuring brighthush stays ahead of industry trends.

Key Responsibilities

• Strategic Analytics Leadership: Develop and execute a comprehensive analytics strategy that supports product development, launch, and post‑launch optimization.
• Data Governance & Compliance: Establish robust data governance frameworks, ensuring data integrity, security, and compliance with FDA regulations and data privacy laws.
• Insight Delivery: Deliver actionable insights to Commercial, Market Access, Medical Affairs, and R&D teams through dashboards, reports, and executive briefings.
• External Representation: Represent brighthush at industry conferences, webinars, and internal forums, sharing best practices and elevating the company’s analytics reputation.
• Continuous Improvement: Lead initiatives to evaluate new tools, methodologies, and technologies to enhance analytical capabilities.
• Stakeholder Management: Manage relationships across the United States, traveling 20‑30% of the time to engage with key customers and partners.
• Team Development: Mentor and develop talent, fostering a collaborative environment that values curiosity and continuous improvement.
• Performance Measurement: Define and track key performance indicators (KPIs) that measure the impact of analytics on revenue, market share, and patient outcomes.

Day‑to‑Day Impact

On a typical day, you will:

• Review and refine predictive models that forecast market uptake and revenue trajectories.
• Collaborate with the Commercial team to refine pricing models based on real‑world evidence and payer insights.
• Present data stories to senior leadership, translating complex analytics into clear, actionable narratives.
• Oversee the development of interactive dashboards that empower cross‑functional teams to make data‑driven decisions in real time.
• Guide the analytics team through the end‑to‑end lifecycle of projects—from hypothesis generation to solution deployment.
• Stay abreast of emerging analytical techniques—such as machine learning, natural language processing, and causal inference—and assess their applicability to brighthush’s business challenges.

Essential Qualifications

• Bachelor’s Degree: In Business, Healthcare, Technology, Statistics, or a related field.
• Experience: 12+ years in customer analytics, market research, or insights roles, with at least 5 years in the pharmaceutical industry.
• Leadership: 6‑8 years of proven experience leading and scaling analytics teams, with a track record of developing talent and fostering a culture of high performance.
• Strategic Vision: Demonstrated ability to translate data insights into actionable business strategies that drive revenue growth and customer satisfaction.
• Communication: Exceptional written and verbal communication skills, with the ability to present complex data to senior executives and non‑technical audiences.
• Technical Proficiency: Advanced knowledge of statistical analysis, predictive modeling, and data visualization tools (e.g., R, Python, SAS, Tableau, Power BI).
• Regulatory Knowledge: Familiarity with FDA regulations, data privacy laws, and industry best practices for data governance.
• Travel: Willingness to travel 20‑30% of the time within the United States.

Preferred Qualifications

• Master’s or Ph.D. in a quantitative discipline (e.g., Data Science, Biostatistics, Economics).
• Experience with real‑world evidence (RWE) and patient‑reported outcomes (PROs) analytics.
• Proficiency in cloud‑based analytics platforms (brighthush, brighthush, brighthush).
• Track record of publishing insights in peer‑reviewed journals or presenting at major industry conferences.
• Experience in a global, matrixed organization with cross‑regional collaboration.

Skills & Competencies

• Analytical Thinking: Ability to dissect complex datasets, identify patterns, and derive actionable insights.
• Business Acumen: Deep understanding of the pharmaceutical value chain, from R&D to commercialization.
• Leadership & Influence: Proven capability to lead diverse teams, influence stakeholders, and drive consensus.
• Project Management: Strong organizational skills to manage multiple projects, timelines, and deliverables simultaneously.
• Innovation Mindset: Eagerness to experiment with new analytical techniques and technologies to solve business challenges.
• Customer‑Centricity: Passion for understanding patient and prescriber needs and translating them into strategic actions.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is supported by a robust learning ecosystem:

• Leadership Development Programs: Structured coaching, mentorship, and executive shadowing to accelerate your growth into senior leadership roles.
• Continuous Education: Access to industry‑leading courses, certifications, and conferences—both virtual and in‑person—to keep you at the forefront of analytics and biopharma trends.
• Cross‑Functional Projects: Opportunities to collaborate with R&D, Market Access, and Commercial teams, broadening your skill set and expanding your professional network.
• Innovation Labs: Participation in internal hackathons and innovation challenges that allow you to prototype new analytics solutions and influence product strategy.
• Global Exposure: Work with international teams and stakeholders, gaining a global perspective on market dynamics and regulatory landscapes.

Work Environment & Culture at brighthush

brighthush thrives on a culture that values diversity, inclusion, and collaboration. Our remote‑first model empowers you to work from anywhere in the United States while staying connected through regular virtual town halls, team stand‑ups, and collaborative platforms. We celebrate achievements through peer recognition programs, and we encourage a healthy work‑life balance with flexible scheduling and generous paid time off.

Compensation & Benefits

• Competitive Salary: USD 232,000 – 348,000 per year, commensurate with experience and qualifications.
• Performance Bonuses: Annual incentive plans tied to individual and company performance.
• Health & Wellness: Comprehensive medical, dental, and vision coverage, along with wellness stipends and mental health resources.
• Retirement Plans: 401(k) with company match and financial planning support.
• Paid Time Off: Generous vacation, sick leave, and personal days, plus paid holidays.
• Professional Development: Reimbursement for relevant certifications, conferences, and continuing education.
• Employee Assistance Program: 24/7 counseling and support services.
• Technology Stipend: Home office equipment and internet allowance.

Our Commitment to Diversity, Equity, and Inclusion

brighthush believes that a diverse workforce fuels innovation. We actively recruit talent from underrepresented communities, provide inclusive training, and foster an environment where every voice is heard. Your unique perspective will help shape the future of biopharma and improve patient outcomes worldwide.

How to Apply

Ready to lead the next wave of customer‑centric innovation at brighthush? Submit your application through our careers portal and join a team that is redefining the future of biopharma.

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