Senior Director of Customer Growth & Revenue Expansion – B2B SaaS, United States (Remote) – Championing Customer Success & Revenue Growth at brighthush

About brighthush

brighthush is not just a SaaS platform; it’s a movement that redefines how mid‑size businesses empower their people. By marrying cutting‑edge technology with a people‑first philosophy, we give organizations the tools to connect, engage, develop, and retain their talent in a way that was unimaginable a decade ago. Our cloud‑native solution is trusted by thousands of companies across the United States, from fast‑growing startups to established enterprises, all of whom rely on brighthush to unlock the full potential of their workforce.

Founded on the belief that technology should serve people, brighthush has grown from a small team of innovators to a global community of HR professionals, developers, and thought leaders. Our mission is simple: to make modern HR work for people, not for processes. We do this by delivering a platform that is intuitive, data‑driven, and deeply integrated with the everyday workflows of HR teams and their employees.

Why brighthush is the Place to Grow Your Career

At brighthush, growth is a shared journey. Our culture is built on transparency, collaboration, and a relentless focus on delivering value to our customers. As a Senior Director of Customer Growth & Revenue Expansion, you will be at the forefront of shaping the customer experience, driving revenue, and building high‑performing teams that set industry standards. If you thrive in a fast‑paced, remote‑first environment and want to make a measurable impact on both our customers and the company’s trajectory, brighthush is the place for you.

We believe that the best ideas come from diverse perspectives, so we actively foster an inclusive environment where every voice is heard. Our remote‑first model means you can work from anywhere in the United States while staying connected to a vibrant, collaborative team. We invest heavily in professional development, mentorship, and continuous learning to ensure that every team member can reach their full potential.

Key Responsibilities

• Strategic Leadership: Own and execute the customer growth strategy for the United States, ensuring alignment with overall business objectives and revenue targets. Translate market insights into actionable plans that drive customer acquisition, expansion, and retention.
• Team Management: Lead, mentor, and develop a diverse group of account managers and customer success leaders. Foster a culture of accountability, continuous improvement, and high engagement through regular coaching, performance reviews, and career development plans.
• Revenue Expansion: Drive upsell, cross‑sell, and renewal initiatives across the customer base. Leverage data‑driven insights to identify high‑value opportunities, create targeted expansion programs, and close deals that increase lifetime value.
• Process Optimization: Design and refine scalable processes for account planning, forecasting, and performance measurement. Ensure consistency across regions and teams, and implement best practices that improve efficiency and accuracy.
• Stakeholder Collaboration: Partner with Sales, Product, Marketing, and Finance to align go‑to‑market strategies, product roadmaps, and pricing models. Act as the customer voice in cross‑functional meetings, ensuring that customer insights shape product development and marketing initiatives.
• Data & Analytics: Utilize Salesforce, Clari, and other analytics tools to monitor KPIs, forecast revenue, and identify growth opportunities. Build dashboards and reporting frameworks that provide real‑time visibility into performance metrics.
• Customer Advocacy: Champion the voice of the customer within the organization. Translate feedback into actionable improvements, and work closely with Product and Engineering to accelerate feature releases that address customer pain points.
• Thought Leadership: Represent brighthush at industry events, webinars, and conferences. Position the brand as a leader in customer success and SaaS growth, and share best practices with the broader community.

Essential Qualifications

• Experience: Minimum 5+ years of progressive experience in Account Management, Customer Growth, or Renewals within a B2B SaaS environment. Demonstrated ability to own and exceed regional recurring‑revenue targets.
• Team Building: Proven success in building and scaling high‑performing teams of account managers and customer success leaders. Experience in recruiting, onboarding, and developing talent in a remote‑first setting.
• Technical Proficiency: Advanced proficiency in Salesforce, Clari, and MEDDPICC methodology. Comfortable working with dashboards, forecasting tools, and performance metrics.
• Analytical Mindset: Strong analytical skills with the ability to translate data into actionable strategies. Experience with data‑driven decision making and performance optimization.
• Communication: Excellent communication and presentation skills. Able to influence stakeholders at all levels, from frontline teams to executive leadership.
• Remote Experience: Experience working in a fast‑paced, remote‑first organization. Comfortable using collaboration tools such as Slack, Teams, and Zoom to manage distributed teams.
• Location: Must reside in one of the following U.S. states: California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Illinois, Indiana, Kansas, Massachusetts, Maryland, Minnesota, North Carolina, New Hampshire, New Jersey, Nevada, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington.

Preferred Qualifications

• Background in the HR technology or broader enterprise SaaS space.
• Experience with high‑growth, venture‑backed companies.
• Knowledge of advanced customer success frameworks such as CSAT, NPS, and Customer Health Scores.
• Prior involvement in product roadmap discussions or feature prioritization.
• Experience with global or multi‑region customer portfolios.

Core Competencies & Skills

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day execution.
• Leadership & Coaching: Proven ability to inspire, develop, and retain top talent.
• Data‑Driven Decision Making: Comfortable working with dashboards, forecasting tools, and performance metrics.
• Customer Obsession: Deep commitment to delivering exceptional value and building lasting relationships.
• Collaboration: Skilled at working cross‑functionally with Sales, Product, Marketing, and Finance.
• Adaptability: Thrives in a dynamic environment with evolving priorities.
• Communication: Clear, concise, and persuasive in both written and verbal formats.

Career Growth & Development

At brighthush, your career trajectory is as dynamic as our product. As Senior Director of Customer Growth, you’ll have the opportunity to:

• Progress to a VP of Customer Success or Chief Customer Officer role.
• Lead cross‑functional initiatives that shape the future of our platform.
• Participate in executive leadership meetings and strategy sessions.
• Access continuous learning resources, including industry certifications, workshops, and mentorship programs.
• Engage with a global network of peers and thought leaders through conferences and webinars.

Work Environment & Culture

Our remote‑first culture means you can work from anywhere in the United States while staying connected with a vibrant, collaborative team. We prioritize:

• Flexibility: Choose your own hours and work from the location that best supports your productivity.
• Inclusivity: A diverse workforce that values different perspectives and backgrounds.
• Well‑being: Regular virtual team building, wellness programs, and mental health support.
• Innovation: A culture that encourages experimentation, learning from failure, and celebrating successes.

Compensation & Benefits

We offer a competitive total rewards package designed to attract and retain top talent:

• Base Salary: USD 153,000 – 195,000 per year, commensurate with experience.
• Performance Bonus: Up to 20% of base salary based on individual and company performance.
• Equity: Eligible for a grant of company stock options, aligning your success with brighthush’s growth.
• 401(k) Matching: 4% company match on employee contributions.
• Health & Wellness: Comprehensive medical, dental, and vision plans, plus a wellness stipend.
• Paid Time Off: Generous PTO policy, including vacation, sick leave, and personal days.
• Professional Development: Budget for conferences, courses, and certifications.
• Remote Work Allowance: Home office stipend to support a productive work environment.

How to Apply

If you’re a visionary leader ready to shape the future of customer growth and drive measurable impact at brighthush, we want to hear from you. Submit your resume and a brief cover letter outlining your experience and why you’re the perfect fit for this role.

Join brighthush – Where Growth Meets Purpose

At brighthush, we’re not just building a platform; we’re creating a movement that empowers people to thrive in the workplace. As Senior Director of Customer Growth, you’ll play a pivotal role in ensuring our customers achieve lasting success, while advancing your own career in a supportive, forward‑thinking environment. If you’re passionate about customer success, data‑driven growth, and leading high‑impact teams, apply today and help us shape the future of modern HR. Apply for this job