Senior Director of Customer Growth & Revenue Expansion – B2B SaaS, United States (Remote) – Leading Customer Success & Revenue Growth at brighthush

About brighthush

brighthush is a trailblazing SaaS company that empowers mid‑size businesses to unlock the full potential of their workforce. By combining cutting‑edge technology with a people‑first philosophy, we help organizations connect, engage, develop, and retain their talent. Our platform is trusted by thousands of companies across the United States, and we’re on a mission to redefine how modern HR works in the digital age.

Why brighthush is the Place to Grow Your Career

At brighthush, we believe that growth starts with people. Our culture is built on transparency, collaboration, and a relentless focus on delivering value to our customers. As Senior Director of Customer Growth & Revenue Expansion, you’ll be at the forefront of shaping the customer experience, driving revenue, and building high‑performing teams that set industry standards. If you thrive in a fast‑paced, remote‑first environment and want to make a measurable impact on both our customers and the company’s trajectory, brighthush is the place for you.

Key Responsibilities

• Strategic Leadership: Own and execute the customer growth strategy for the United States, ensuring alignment with overall business objectives and revenue targets.
• Team Management: Lead, mentor, and develop a diverse group of account managers and customer success leaders, fostering a culture of accountability, continuous improvement, and high engagement.
• Revenue Expansion: Drive upsell, cross‑sell, and renewal initiatives across the customer base, leveraging data‑driven insights to maximize lifetime value.
• Process Optimization: Design and refine scalable processes for account planning, forecasting, and performance measurement, ensuring consistency across regions.
• Stakeholder Collaboration: Partner with Sales, Product, Marketing, and Finance to align go‑to‑market strategies, product roadmaps, and pricing models.
• Data & Analytics: Utilize Salesforce, Clari, and other analytics tools to monitor KPIs, forecast revenue, and identify growth opportunities.
• Customer Advocacy: Champion the voice of the customer within the organization, translating feedback into actionable improvements.
• Thought Leadership: Represent brighthush at industry events, webinars, and conferences, positioning the brand as a leader in customer success and SaaS growth.

Essential Qualifications

• Minimum 5+ years of progressive experience in Account Management, Customer Growth, or Renewals within a B2B SaaS environment.
• Proven track record of owning and exceeding regional recurring‑revenue targets.
• Demonstrated success in building and scaling high‑performing teams of account managers and customer success leaders.
• Advanced proficiency in Salesforce, Clari, and MEDDPICC methodology.
• Strong analytical mindset with the ability to translate data into actionable strategies.
• Excellent communication and presentation skills, capable of influencing stakeholders at all levels.
• Experience working in a fast‑paced, remote‑first organization.
• Must reside in one of the following U.S. states: California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Illinois, Indiana, Kansas, Massachusetts, Maryland, Minnesota, North Carolina, New Hampshire, New Jersey, Nevada, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington.

Preferred Qualifications

• Background in the HR technology or broader enterprise SaaS space.
• Experience with high‑growth, venture‑backed companies.
• Knowledge of advanced customer success frameworks such as CSAT, NPS, and Customer Health Scores.
• Prior involvement in product roadmap discussions or feature prioritization.
• Experience with global or multi‑region customer portfolios.

Core Competencies & Skills

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day execution.
• Leadership & Coaching: Proven ability to inspire, develop, and retain top talent.
• Data‑Driven Decision Making: Comfortable working with dashboards, forecasting tools, and performance metrics.
• Customer Obsession: Deep commitment to delivering exceptional value and building lasting relationships.
• Collaboration: Skilled at working cross‑functionally with Sales, Product, Marketing, and Finance.
• Adaptability: Thrives in a dynamic environment with evolving priorities.
• Communication: Clear, concise, and persuasive in both written and verbal formats.

Career Growth & Development

At brighthush, your career trajectory is as dynamic as our product. As Senior Director of Customer Growth, you’ll have the opportunity to:

• Progress to a VP of Customer Success or Chief Customer Officer role.
• Lead cross‑functional initiatives that shape the future of our platform.
• Participate in executive leadership meetings and strategy sessions.
• Access to continuous learning resources, including industry certifications, workshops, and mentorship programs.
• Engage with a global network of peers and thought leaders through conferences and webinars.

Work Environment & Culture

Our remote‑first culture means you can work from anywhere in the United States while staying connected with a vibrant, collaborative team. We prioritize:

• Flexibility: Choose your own hours and work from the location that best supports your productivity.
• Inclusivity: A diverse workforce that values different perspectives and backgrounds.
• Well‑being: Regular virtual team building, wellness programs, and mental health support.
• Innovation: A culture that encourages experimentation, learning from failure, and celebrating successes.

Compensation & Benefits

We offer a competitive total rewards package designed to attract and retain top talent:

• Base Salary: USD 153,000 – 195,000 per year, commensurate with experience.
• Performance Bonus: Up to 20% of base salary based on individual and company performance.
• Equity: Eligible for a grant of company stock options, aligning your success with brighthush’s growth.
• 401(k) Matching: 4% company match on employee contributions.
• Health & Wellness: Comprehensive medical, dental, and vision plans, plus a wellness stipend.
• Paid Time Off: Generous PTO policy, including vacation, sick leave, and personal days.
• Retirement Plan: Access to a 401(k) plan with company match.
• Professional Development: Budget for conferences, courses, and certifications.
• Remote Work Allowance: Home office stipend to support a productive work environment.

How to Apply

If you’re a visionary leader ready to shape the future of customer growth and drive measurable impact at brighthush, we want to hear from you. Submit your resume and a brief cover letter outlining your experience and why you’re the perfect fit for this role.

Join brighthush – Where Growth Meets Purpose

At brighthush, we’re not just building a platform; we’re creating a movement that empowers people to thrive in the workplace. As Senior Director of Customer Growth, you’ll play a pivotal role in ensuring our customers achieve lasting success, while advancing your own career in a supportive, forward‑thinking environment. If you’re passionate about customer success, data‑driven growth, and leading high‑impact teams, apply today and help us shape the future of modern HR.