Senior Director of Customer Success & Outcomes – Enterprise Procurement & AI‑Powered Value Realization, Strategic Partnerships, Global Growth Leadership at brighthush

About brighthush

brighthush is not just a technology company; it is the catalyst that is reshaping the procurement landscape for the world’s most influential enterprises. By marrying predictive analytics, game‑theory algorithms, and behavioral science, we empower procurement leaders to transition from reactive, cost‑centered operations to a frictionless, data‑centric negotiation ecosystem. Our platform turns raw spend data into actionable insights, enabling organizations to influence more spend, uncover hidden savings, and accelerate digital transformation through intelligent sourcing.

Our mission is clear: help organizations influence more spend, uncover hidden savings, and accelerate digital transformation through intelligent sourcing. With a hyper‑growth trajectory and a culture that thrives on curiosity, ownership, and relentless execution, brighthush is the place where ambitious leaders can shape the future of procurement and leave a lasting impact.

Why Join brighthush?

At brighthush, you’ll be part of a high‑velocity, purpose‑driven team that is building the next generation of procurement technology from the ground up. We value:

• Bold Ownership – You’ll own the full customer journey, from executive engagement to value realization.
• Data‑First Mindset – Decisions are driven by metrics, analytics, and a deep understanding of customer outcomes.
• Cross‑Functional Collaboration – Work hand‑in‑hand with Sales, Product, Engineering, and Professional Services to deliver seamless customer experiences.
• Continuous Learning – We invest in your growth with a dedicated learning budget, mentorship, and exposure to cutting‑edge AI research.
• Impact at Scale – Your work will directly influence the success of Fortune 500 procurement leaders and shape the future of the industry.

Role Overview

The Senior Director of Customer Success & Outcomes is a senior, strategic leader who sits at the intersection of customer delivery and internal advocacy. Externally, you will own the relationship for brighthush’s most critical accounts, building trusted partnerships at the C‑suite and VP level, driving measurable value realization, and translating our platform’s capabilities into tangible business outcomes. Internally, you will serve as the authoritative voice of the customer, ensuring that product direction, implementation practices, and go‑to‑market strategy are continuously shaped by real customer needs and feedback.

This role bridges commercial growth, product adoption, and customer advocacy – and is central to brighthush’s retention and expansion strategy. You will be the catalyst that turns data insights into executive conversations, and the steward that ensures every customer achieves rapid time‑to‑value.

Key Responsibilities

• Executive Relationship Management – Build and maintain trusted, senior‑level relationships with key stakeholders across procurement, supply chain, finance, and the C‑suite at strategic accounts.
• Value Realization & Outcomes Ownership – Define, track, and communicate success metrics aligned to each customer’s business goals; demonstrate clear ROI from brighthush’s predictive procurement platform.
• Customer Engagement Strategy – Develop and execute proactive engagement plans including QBRs, executive briefings, workshops, and roadmap sessions that deepen adoption and drive long‑term retention.
• Sales Partnership & Seamless Handoff – Engage as a trusted presence during the late sales cycle, partnering with Account Executives to build early relationships with prospective customers prior to close. Lead a structured onboarding handoff and orchestrate the right internal and external resources to ensure customers achieve time‑to‑value quickly and confidently.
• Renewal & Expansion Leadership – Partner with Sales to identify upsell and cross‑sell opportunities; lead commercial conversations tied to demonstrated outcomes.
• Risk Mitigation – Proactively identify at‑risk accounts, develop remediation plans, and coordinate internal stakeholders (Product, Engineering, Support) to resolve issues swiftly.
• Customer Advocacy – Build a pipeline of referenceable customers, case studies, and advocates to support marketing, product feedback loops, and new business efforts.
• Cross‑Functional Leadership – Act as the voice of the customer internally, influencing product roadmap prioritization, implementation best practices, and customer‑facing resources.
• Team Development – Contribute to building scalable playbooks, processes, and tooling for the broader Customer Success organization.
• Strategic Thought Leadership – Represent brighthush at industry conferences, webinars, and roundtables, positioning the company as a thought leader in AI‑driven procurement.
• Data Governance & Insight Generation – Own the data pipeline that feeds into customer success dashboards, ensuring data integrity and actionable insights for the team.

Essential Qualifications

• 10+ years in Customer Success, Account Management, or Strategic Consulting, preferably in a B2B SaaS environment.
• Proven track record managing enterprise accounts ($500K+ ARR) with measurable expansion outcomes.
• Strong executive presence and presentation skills; comfortable engaging with C‑suite leaders (CIO, CMO, CFO, board‑level).
• Ability to influence key partners and lead complex discussions throughout the customer lifecycle.
• Strong commercial acumen; experience owning or co‑owning renewal and upsell motions.
• Exceptional communication, storytelling, and stakeholder management skills.
• Data‑driven approach to managing a portfolio and demonstrating ROI.
• Self‑starter who thrives in a fast‑paced, ambiguous environment and can initiate and lead programs independently.
• Collaborative mentality, especially with Sales, Solutions Consulting, Professional Services, and other key partners.
• Extensive experience in digital transformation, value consulting, or complex technology delivery programs.
• Passion for technology strategy, with the ability to articulate the path to business value through technology.
• Experience leading or scaling high‑performance teams in a growth‑stage environment.
• Proficiency in using CRM, CSAT, NPS, and analytics tools to drive customer success metrics.

Preferred Qualifications

• Experience building or scaling a Customer Success or Account Management function in a high‑growth SaaS company.
• Background in procurement, supply chain, or finance functions.
• Familiarity with AI/ML product ecosystems and the ability to translate technical capabilities into business outcomes.
• Track record of creating and executing customer advocacy programs that drive referrals and case studies.
• Experience working in a Series A or early‑stage startup environment, navigating ambiguity and rapid change.
• Advanced knowledge of procurement best practices, spend analytics, and sourcing strategies.
• Experience with global account management across multiple regions and cultures.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture, anticipate market shifts, and align customer success initiatives with business goals.
• Analytical Acumen – Proficiency in using data to uncover insights, measure success, and drive decision‑making.
• Influence & Negotiation – Skilled at guiding conversations, building consensus, and closing deals that deliver value.
• Customer‑Centric Mindset – Deep empathy for customer pain points and a relentless focus on delivering outcomes.
• Leadership & Mentorship – Ability to inspire, coach, and develop high‑performing teams.
• Project Management – Expertise in orchestrating cross‑functional initiatives, managing timelines, and ensuring deliverables.
• Communication – Clear, concise, and persuasive communication across all levels of an organization.
• Change Management – Experience leading organizational change and driving adoption of new processes.
• Technology Fluency – Comfortable navigating complex SaaS platforms, APIs, and integration workflows.

Career Growth & Learning Opportunities

At brighthush, we believe that your growth is our success. As Senior Director, you will:

• Lead the design and execution of a brand‑new Customer Outcomes organization, setting industry standards for enterprise success.
• Collaborate directly with the CEO, CTO, and Product Lead to shape the strategic roadmap.
• Mentor a team of Customer Success Managers and Account Executives, fostering a culture of high performance and continuous improvement.
• Participate in executive‑level strategy sessions, influencing company‑wide priorities.
• Receive a dedicated learning budget of $1,000 annually for conferences, courses, and certifications.
• Enjoy a clear path to executive leadership roles within the organization, including VP of Customer Success or Chief Customer Officer.
• Access to internal mobility programs that allow you to explore roles in Product, Sales, or Strategy.
• Opportunity to publish thought leadership pieces and speak at industry events, enhancing your personal brand.

Work Environment & Company Culture

brighthush is a remote‑first, highly collaborative team that values:

• Transparency – Open communication, shared goals, and real‑time feedback.
• Innovation – A culture that encourages experimentation, rapid iteration, and learning from failure.
• Diversity & Inclusion – A vibrant, inclusive community where every voice is heard and respected.
• Work‑Life Balance – Unlimited PTO, flexible schedules, and a focus on outcomes over hours.
• Team Building – Regular virtual and in‑person gatherings, hackathons, and design sprints.
• Employee Well‑Being – Access to mental health resources, wellness stipends, and a supportive HR team.
• Continuous Feedback – 360‑degree reviews, quarterly OKR check‑ins, and a culture of constructive feedback.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base salary range: $150,000 – $180,000 USD.
• Equity in a high‑growth startup with the potential for significant upside.
• Medical, Dental, and Vision insurance premiums covered up to 100% (employee only).
• 401(k) discretionary employer matching.
• Unlimited paid time off (PTO).
• Annual learning budget of $1,000.
• Remote‑first work model with opportunities for in‑person collaboration.
• Inclusive, vibrant culture that celebrates success and fosters personal growth.
• Comprehensive wellness program, including gym memberships and mental health support.
• Employee referral bonus program.

How to Apply

If you are a seasoned customer success leader with a passion for AI‑driven procurement and a track record of delivering measurable outcomes, we want to hear from you. Join brighthush and help us shape the future of enterprise sourcing.

To apply, click the link below and submit your resume and cover letter. We look forward to exploring how your expertise can drive success for our customers and accelerate brighthush’s mission.

Apply to This Job

Disclaimer

Please note this job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described and that additional tasks may be assigned to the employee from time to time; the scope of the job may change as necessitated by business demands. brighthush reserves the right to change duties, responsibilities, and activities at any time with or without notice.