Senior Director of Enterprise Customer Success – AI‑Driven Procurement Platform, Strategic Partnerships & Global Account Leadership (Remote – United States)

About brighthush

brighthush stands at the forefront of autonomous sourcing, delivering a next‑generation platform that reshapes how enterprises purchase goods and services in an increasingly digital world. By weaving together advanced automation, artificial intelligence, and generative AI, brighthush enables procurement teams to execute sourcing events faster, more competitively, and at a scale that was previously unattainable. Our technology helps organizations cut cycle times, lower total cost of ownership, meet ESG and diversity objectives, and create a frictionless experience for internal stakeholders and external suppliers alike. Recognized by industry analysts and backed by visionary investors, brighthush is on a rapid growth trajectory and is seeking a senior‑level leader who can champion customer success at the enterprise level while driving strategic partnerships across the United States.

Why Join brighthush?

At brighthush, technology is viewed as an enabler of transformation, not a barrier. Our remote‑first culture is built on three pillars: curiosity, collaboration, and an unwavering focus on delivering measurable outcomes for our customers. We offer a flat hierarchy that empowers every team member to influence product direction, shape go‑to‑market strategies, and make a tangible impact on the procurement landscape. Whether you are a seasoned leader or an emerging talent, brighthush provides the flexibility, resources, and community needed to thrive in a fast‑moving SaaS environment.

Role Overview

The Senior Director of Enterprise Customer Success will serve as the strategic partner and trusted advisor for brighthush’s most valuable enterprise accounts. Reporting to the VP of Customer Success, you will lead a high‑performing team of Customer Success Managers, design and execute multi‑year success plans, and own the full customer lifecycle—from onboarding through renewal and expansion. Your work will directly influence revenue growth, product adoption, and the overall perception of brighthush as the premier AI‑powered procurement solution. This is a remote position open to candidates across the United States who are comfortable leading distributed teams and engaging with C‑suite executives on a regular basis.

Key Responsibilities

• Strategic Partnership Development: Build and nurture deep, trust‑based relationships with C‑suite leaders, procurement heads, and key decision‑makers across each enterprise account.
• Enterprise Success Planning: Craft customized, data‑driven success plans that align with each customer’s strategic objectives, KPIs, and ROI targets.
• Product Mastery & Advocacy: Maintain expert‑level knowledge of all brighthush solutions, roadmaps, and upcoming features to articulate value and guide customers through adoption journeys.
• Customer Journey Execution: Lead the execution of the brighthush Customer Journey playbook, ensuring seamless onboarding, continuous value delivery, and proactive renewal management.
• Change Management & Training: Design and deliver workshops, training programs, and best‑practice guides that accelerate user adoption and embed change management principles across the client organization.
• Opportunity Identification & Expansion: Leverage deep industry insight and usage analytics to uncover upsell, cross‑sell, and expansion opportunities that drive incremental revenue.
• Data‑Driven Insight Generation: Monitor adoption metrics, usage patterns, and business outcomes; translate findings into actionable recommendations for both customers and internal product teams.
• Revenue & Renewal Ownership: Own renewal negotiations, forecast revenue, and achieve expansion targets that align with brighthush’s growth objectives.
• Cross‑Functional Collaboration: Partner closely with Sales, Product, Marketing, and Support to deliver a unified, world‑class customer experience and feed market feedback into product development.
• Team Leadership & Development: Recruit, mentor, and develop a team of senior Customer Success Managers, fostering a culture of accountability, continuous learning, and high performance.

Essential Qualifications

• 3–5 years of enterprise‑level customer success experience, with a proven record of meeting or exceeding quota and renewal targets.
• Deep understanding of end‑to‑end procurement processes, including P2P workflows, strategic sourcing, and modern procurement technology stacks.
• Demonstrated ability to design, execute, and analyze comprehensive Customer Success plans that drive measurable business outcomes.
• Executive presence and confidence to engage with VPs, CIOs, CFOs, and other senior leaders.
• Strong project management background, preferably with Agile or Scrum certifications.
• Exceptional verbal, written, and presentation skills, both in‑person and virtually.
• Advanced proficiency in data analysis, reporting tools, and spreadsheet modeling.
• Experience forecasting, negotiating, and closing subscription renewals and upsell opportunities.
• Self‑motivated, independent thinker who thrives in a fast‑paced, remote‑first environment.

Preferred Qualifications

• 5+ years of experience working directly within enterprise procurement functions, with a consultative approach to stakeholder engagement.
• Hands‑on experience with leading procurement technology platforms, including brighthush, brighthush, brighthush, and brighthush.
• Track record of leading large‑scale change initiatives and adoption programs across complex organizations.
• Knowledge of ESG, diversity, and sustainability metrics as they relate to procurement strategy.
• Background in high‑growth SaaS or startup environments, demonstrating adaptability and a bias for action.

Core Skills & Competencies

• Strategic Thinking & Business Acumen: Ability to see the big picture, align customer goals with brighthush’s roadmap, and drive long‑term value.
• Customer‑Centric Mindset: Passion for delivering outcomes that matter to the client, not just product features.
• Data‑Driven Decision Making: Comfort interpreting complex data sets to inform strategy and recommendations.
• Change Management & Training Delivery: Expertise in guiding organizations through transformation and skill development.
• Negotiation & Closing Skills: Proven ability to secure renewals, expansions, and multi‑year contracts.
• Project & Program Management: Ability to orchestrate cross‑functional initiatives from concept to execution.
• Cross‑Functional Leadership: Skill in influencing product, sales, and support teams without direct authority.
• Adaptability & Resilience: Thrive amid ambiguity, shifting priorities, and rapid growth.

Career Growth & Learning Opportunities

brighthush invests heavily in the professional development of its leaders. As Senior Director of Enterprise Customer Success, you will have access to a clear career ladder that can lead to VP‑level roles, General Management, or Product Leadership positions. Specific growth avenues include:

• Leading enterprise‑wide transformation initiatives that shape the future of AI‑driven procurement.
• Mentoring junior and mid‑level success managers, building a pipeline of future leaders.
• Collaborating directly with Product and Engineering to influence roadmap decisions based on real‑world customer feedback.
• Representing brighthush at industry conferences, webinars, and thought‑leadership panels.
• Access to a robust learning budget for certifications in procurement, AI, data analytics, and executive leadership.
• Opportunities to participate in internal innovation labs and hackathons that drive new feature concepts.

Work Environment & Culture at brighthush

brighthush is a remote‑first organization that values flexibility, transparency, and continuous innovation. Our culture is defined by:

• Open Communication: Regular virtual town halls, all‑hands meetings, and transparent OKR tracking.
• Collaborative Innovation: Cross‑functional hackathons, idea‑sharing platforms, and rapid prototyping cycles.
• Diversity & Inclusion: Inclusive hiring practices, employee resource groups, and a commitment to equitable growth.
• Wellness & Work‑Life Balance: Mental‑health resources, virtual fitness classes, and generous paid time off.
• Global Community: Annual in‑person retreats that bring together remote team members for bonding, strategy workshops, and celebration.
• Technology Enablement: Stipends for home‑office equipment, high‑speed internet subsidies, and access to the latest collaboration tools.

Compensation, Perks & Benefits

While exact figures are tailored to experience, location, and market benchmarks, brighthush offers a competitive total rewards package that includes:

• Base salary aligned with senior‑level market standards for enterprise customer success leadership.
• Performance‑based bonuses tied directly to renewal rates, expansion revenue, and customer satisfaction metrics.
• Equity or stock‑option grants that allow you to share in the long‑term success of brighthush.
• Comprehensive health, dental, and vision insurance plans for you and your dependents.
• Flexible paid time off, generous parental leave, and a “reset” week each quarter for personal recharge.
• Professional development budget, tuition reimbursement, and access to industry certifications.
• Technology stipend for home‑office setup, including monitors, ergonomic furniture, and high‑speed internet.
• Employee assistance programs, mental‑health counseling, and wellness challenges.

Ready to Make an Impact?

If you are a strategic, customer‑focused leader with a passion for AI‑driven procurement innovation and a proven ability to drive measurable business outcomes, brighthush invites you to join our mission to transform the way organizations source. This is your chance to shape a market‑defining platform, lead a world‑class team, and become a trusted advisor to Fortune 500 enterprises. Apply today and become an integral part of a company that is not only leading the industry but also redefining what success looks like in the digital age.