Senior Director of Enterprise Customer Success – AI‑Powered Procurement Solutions & Strategic Partnerships (Remote, US)

About brighthush

brighthush is the world’s leading autonomous sourcing platform, redefining how organizations buy and sell in the digital age. By seamlessly integrating automation, artificial intelligence, and generative AI, we empower procurement teams to source more competitively, at scale, and with unprecedented speed. Our solutions for tail spend and strategic sourcing help forward‑thinking procurement professionals reduce cycle times, drive down costs, meet ESG and diversity targets, and deliver an exceptional stakeholder experience to internal partners and suppliers. Recognized by industry leaders and backed by strategic investors, brighthush is poised for rapid growth and is looking for a visionary Customer Success Director to join our remote team in the United States.

Why brighthush?

At brighthush, we believe technology should be a catalyst for transformation, not a burden. Our culture is built on curiosity, collaboration, and a relentless focus on customer outcomes. As a remote‑first organization, we offer flexibility, a flat hierarchy, and a global community of passionate professionals who are committed to making procurement smarter, faster, and more sustainable.

Role Overview

As the Customer Success Director, you will be the strategic partner and trusted advisor for our most valuable enterprise customers. You will lead a high‑performance team, design and execute customer success plans that align with business objectives, and drive adoption, retention, and expansion across a portfolio of Fortune 500 and high‑growth mid‑market organizations. Your influence will shape the future of procurement technology, ensuring that every customer realizes tangible ROI and becomes a long‑term advocate for brighthush.

Key Responsibilities

• Strategic Partnership Building: Develop and nurture deep, trust‑based relationships with C‑suite executives, procurement leaders, and key stakeholders across the customer organization.
• Customer Success Planning: Design, deliver, and execute comprehensive success plans that align with each customer’s business objectives, KPIs, and strategic outcomes.
• Solution Proficiency: Master all brighthush solutions and stay current on product roadmaps, ensuring you can articulate value and guide customers through adoption.
• Customer Journey Execution: Lead the execution of the Customer Journey playbook, driving retention, expansion, and renewal across your portfolio.
• Adoption & Change Management: Champion adoption through training, workshops, and best‑practice change management, ensuring customers realize tangible ROI.
• Opportunity Identification: Continuously uncover and quantify opportunities for incremental value, leveraging deep industry knowledge and customer insights.
• Data‑Driven Insight: Monitor adoption metrics, usage patterns, and business outcomes; translate data into actionable recommendations for both customers and internal teams.
• Revenue Growth: Maintain strong renewal and expansion rates, aligning with brighthush’s corporate goals and driving subscription growth.
• Cross‑Functional Collaboration: Work closely with Sales, Product, Marketing, and Support to deliver a unified customer experience and inform product strategy.
• Independent Execution: Operate autonomously while collaborating seamlessly with cross‑functional teams to achieve shared objectives.

Essential Qualifications

• 3–5 years of enterprise customer success experience, with a proven track record of meeting or exceeding quota.
• Deep understanding of enterprise procurement processes, including P2P workflows and procurement technology stacks.
• Experience developing, executing, and analyzing Customer Success plans.
• Strong executive presence and the ability to engage confidently with VP level and above.
• Demonstrated project management skills, with a preference for Agile or Scrum methodologies.
• Excellent verbal, written, and presentation skills, both in person and virtually.
• Proficiency in data analysis, reporting, and the use of analytic platforms and spreadsheets.
• Ability to forecast, negotiate, and close subscription contract renewals and upsell opportunities.
• Self‑motivated, independent thinker who thrives in a fast‑paced, remote environment.

Preferred Qualifications

• 5+ years of experience in enterprise procurement, with a consultative approach to working with end users, managers, and C‑level executives.
• Experience with procurement technology platforms such as brighthush, brighthush, brighthush, and brighthush.
• Background in driving large‑scale change initiatives and adoption programs.
• Knowledge of ESG, diversity, and sustainability metrics within procurement.
• Experience in a high‑growth SaaS company or startup environment.

Skills & Competencies

• Strategic Thinking & Business Acumen
• Customer‑Centric Mindset
• Data‑Driven Decision Making
• Change Management & Training Delivery
• Negotiation & Closing Skills
• Project & Program Management
• Cross‑Functional Leadership
• Adaptability & Resilience

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as our technology. As a Customer Success Director, you will:

• Lead high‑impact initiatives that shape the future of procurement technology.
• Mentor and coach junior success managers, building a high‑performance team.
• Collaborate with Product and Engineering to influence roadmap decisions.
• Participate in industry conferences, speaking engagements, and thought‑leadership opportunities.
• Access continuous learning resources, including certifications in procurement, AI, and data analytics.

Work Environment & Culture

brighthush is a remote‑first organization that values flexibility, transparency, and innovation. Our culture is defined by:

• Open communication channels across all levels.
• Regular virtual town halls and cross‑functional hackathons.
• Inclusive hiring practices and a commitment to diversity.
• Employee wellness programs, including mental health resources and virtual fitness classes.
• Annual global retreats that bring the remote team together for collaboration and celebration.

Compensation, Perks & Benefits

While specific figures are tailored to experience and location, brighthush offers a competitive package that includes:

• Base salary commensurate with market standards.
• Performance‑based bonuses tied to renewal and expansion metrics.
• Equity or stock‑option plans to share in the company’s growth.
• Comprehensive health, dental, and vision insurance.
• Flexible paid time off and a generous parental leave policy.
• Professional development budget and tuition reimbursement.
• Technology stipend for home office setup.

Ready to Make an Impact?

If you are a strategic, customer‑focused leader with a passion for procurement innovation and a desire to drive measurable business outcomes, brighthush invites you to join our mission to transform the way organizations source. Apply today and become a pivotal part of a company that is not only leading the industry but also redefining what it means to succeed in the digital age.

Apply to brighthush Today