Senior Director of Enterprise Customer Success – Healthcare Risk Adjustment, Quality & Population Health Strategy Leader – Remote, brighthush – Drive Transformative Outcomes for Health Plans & Systems

About brighthush

brighthush is a pioneering force in the healthcare technology ecosystem, blending advanced data science, AI‑powered analytics, and a world‑class clinical team to deliver next‑generation risk adjustment, quality, and population health solutions. Since our founding in 2011, we have grown into a vibrant community of 201‑500 professionals who are passionate about improving health outcomes, reducing costs, and empowering health plans, large health systems, and medical groups to thrive in an increasingly complex regulatory landscape.

Our platform is built on a proprietary blend of predictive modeling, real‑time data integration, and actionable insights that help our clients align clinical strategy with business objectives. At brighthush, we believe that technology should be a catalyst for better care, not a barrier. That philosophy drives everything we do—from product development to client engagement—and fuels our commitment to delivering measurable value to every partner.

Why Join brighthush?

• Impact at Scale: Shape the success of enterprise healthcare clients, influencing outcomes that touch millions of patients.
• Remote Flexibility: Work from anywhere in the United States while collaborating with a high‑performing, globally distributed team.
• Career Growth: Directors often move into VP or Chief Customer Success roles within 2‑3 years in our fast‑moving organization.
• Learning Culture: Access to continuous learning programs, industry conferences, and cross‑functional mentorship.
• Inclusive Environment: A culture that celebrates diversity, encourages open dialogue, and values work‑life balance.

Key Responsibilities

As the Remote Director of Customer Success, you will be the strategic partner for our largest enterprise accounts, ensuring they realize maximum value from our risk adjustment, quality, and population health solutions. Your day‑to‑day activities will include:

• Client Strategy Ownership: Develop and execute comprehensive success plans that align with each client’s business objectives, stakeholder priorities, and contractual commitments. Continuously refine these plans to capture new opportunities for improvement.
• Executive Relationship Building: Cultivate trusted relationships with C‑suite executives, clinical leaders, and technical stakeholders. Lead governance meetings, quarterly business reviews, and ad‑hoc strategy sessions with clear insights, actionable recommendations, and measurable outcomes.
• Solution Advocacy: Translate complex client needs into concrete product configuration, module utilization, and workflow recommendations. Guide clients in making data‑driven decisions that connect platform capabilities to tangible business value.
• Product Expertise: Maintain deep, up‑to‑date knowledge of brighthush’s product suite. Proactively investigate questions, learn new capabilities, and apply that expertise to solve client challenges.
• Data‑Driven Insight Generation: Leverage risk adjustment and quality performance metrics, adoption data, account health indicators, and client feedback to surface actionable insights. Present findings in executive‑friendly formats and develop improvement roadmaps.
• Retention & Expansion Champion: Identify retention risks and expansion opportunities. Partner with Sales and Product to design solutions that support renewals, upsell, and cross‑sell initiatives.
• Product Feedback Loop: Convert client issues and enhancement requests into clear business needs, supported by data, use cases, and expected outcomes. Work with Product and Engineering to assess fit, feasibility, impact, and priority.
• Onboarding Alignment: Collaborate with Implementation and Provider Engagement teams to align onboarding and implementation with client objectives. Provide continuous client context and maintain relationship continuity throughout the engagement lifecycle.
• Commitment Management: Own client communication and ensure follow‑through on agreed commitments. Document accountable owners, target dates, and dependencies; coordinate resolution, communicate changes, and elevate risks without making unapproved delivery promises.
• Team Leadership & Coaching: Personally advance account work, remove cross‑team barriers, and contribute to shared customer success practices. Mentor and coach colleagues to strengthen consulting and execution capabilities.

Essential Qualifications

• 7+ years of progressive experience in healthcare technology, consulting, or a population health function within a large provider organization, with significant client‑facing or stakeholder advisory responsibilities.
• Deep expertise in risk adjustment, quality metrics (HEDIS, Stars), and population health, including familiarity with payer and provider business priorities and workflows.
• Proven track record advising health plans, large health systems, medical groups, or other complex provider organizations at a director‑level scope.
• Hands‑on experience with healthcare SaaS products—understanding platform capabilities, data integration, and product enhancement cycles.
• Demonstrated ability to understand a client’s business, develop practical recommendations, influence executive stakeholders, and independently lead complex initiatives to completion.
• Exceptional analytical, written communication, meeting facilitation, and executive presentation skills. Ability to distill complex information into clear, actionable insights.
• Experience with a competitor or healthcare technology vendor providing risk adjustment, quality, or population health solutions is highly desirable.
• Background in customer success, account leadership, consulting, or product management with transferable client advisory skills. Prior customer success title is not required.
• Experience mentoring or coaching colleagues and improving customer success practices.

Preferred Qualifications

• Advanced degree in Health Informatics, Public Health, Business Administration, or a related field.
• Proficiency in data visualization tools (Tableau, Power BI) and SQL for data analysis.
• Experience leading cross‑functional teams in a remote environment.
• Knowledge of payer reimbursement models, value‑based care contracts, and regulatory compliance (CMS, ACA).

Key Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Client‑Centric Relationship Management
• Data‑Driven Decision Making
• Product Evangelism & Technical Fluency
• Executive Communication & Presentation
• Project & Program Management
• Change Management & Process Improvement
• Mentorship & Team Development

Career Growth & Learning Opportunities

At brighthush, your growth is a priority. As Director of Customer Success, you will:

• Lead high‑impact initiatives that shape the future of our platform and client success framework.
• Participate in leadership development programs, including mentorship from senior executives and exposure to strategic decision‑making.
• Attend industry conferences, webinars, and certification courses at no cost to you.
• Collaborate with product, engineering, and data science teams to influence roadmap decisions.
• Progress into senior leadership roles such as Vice President of Customer Success or Chief Customer Officer.

Work Environment & Culture

brighthush thrives on a culture of transparency, collaboration, and continuous improvement. Our remote workforce is supported by:

• Weekly virtual town halls and cross‑functional “innovation labs.”
• Open‑door communication channels with leadership.
• Inclusive hiring practices and a commitment to diversity, equity, and inclusion.
• Flexible work hours that respect personal commitments while ensuring team alignment.
• Regular team‑building events, both virtual and in‑person, to foster camaraderie.

Compensation & Benefits

While specific figures vary by role and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior leadership in healthcare technology.
• Performance‑based bonus potential.
• 401(k) plan with company match.
• Comprehensive medical, dental, and vision insurance plans.
• Tax‑free Dependent Care Flexible Spending Account.
• Life insurance, short‑term and long‑term disability coverage.
• Generous paid time off (PTO) policy, including vacation, sick leave, and personal days.
• Wellness stipend and access to mental health resources.
• Professional development budget and conference travel support.

How to Apply

If you are a strategic, client‑focused leader with a passion for transforming healthcare outcomes through technology, we want to hear from you. Join brighthush and help shape the future of risk adjustment, quality, and population health for enterprise clients across the United States.

Ready to take the next step? Submit your application through the link below and let’s start a conversation about how you can make a lasting impact at brighthush.

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