Senior Director of Operations

Company Description

V Patch Marketing Agency is a Dubai-based creative and digital marketing agency that helps brands stand out through visual storytelling and strategic campaigns. The agency specializes in event coverage, fashion show production, CGI and AI-driven videos, content creation, photography, videography, ad campaign management, and digital brand growth solutions. V Patch prioritizes quality, creativity, and measurable results across all digital platforms. The team partners closely with clients to translate their vision into impactful, data-informed marketing experiences and long-term brand value. Role Description The Senior Director of Operations is a full-time, remote role responsible for overseeing day-to-day operational performance across the agency’s digital marketing, CGI, AI, and social media services. This role leads planning and execution of operational strategies, aligns resources and workflows, and optimizes processes to support high-quality project delivery and sustainable growth. The Senior Director of Operations will manage cross-functional teams, monitor project pipelines, track KPIs, and ensure budgets, timelines, and quality standards are consistently met. They will collaborate with senior leadership on business planning, contribute to client service improvements, and support scalable systems and tools that enhance productivity. The role also involves risk management, vendor and partner coordination, and continuous improvement initiatives that strengthen operational excellence and client satisfaction.

Qualifications

Strong Operations Management skills, including process optimization, workflow design, and performance tracking. Advanced Analytical Skills to interpret data, build reports, and support informed decision-making and forecasting. Proven Team Management experience, including leadership, mentoring, resource allocation, and cross-functional collaboration. Budgeting and financial management skills to plan, monitor, and control operational and project budgets. Customer Service orientation with the ability to uphold service standards and support client relationship teams. Experience in digital marketing, creative agencies, or related fields; familiarity with CGI, AI content, or social media production is an advantage. Excellent written and verbal communication skills in English; ability to present operational insights to senior stakeholders. Demonstrated ability to work effectively in a remote, fast-paced, and deadline-driven environment. Bachelor’s degree in Business, Operations, Management, or a related field; advanced degree or professional certifications are a plus.