Senior Director of Operations
Company Description
Tawreed Aquaflo Pumps Solutions is a specialized provider of pumping systems and fluid management solutions serving industrial, commercial, and infrastructure projects. The company focuses on delivering reliable, efficient pump technologies tailored to complex operational environments. Teams collaborate closely with clients to optimize performance, reduce downtime, and improve lifecycle costs for pumping assets. Tawreed Aquaflo emphasizes safety, quality, and customer satisfaction while supporting sustainable and cost-effective operations. The organization values strategic leadership, continuous improvement, and strong relationships with partners and customers. Role Description The Senior Director of Operations is a full-time, remote role responsible for overseeing end-to-end operational performance across Tawreed Aquaflo Pumps Solutions. This position leads planning and execution of operations strategies, ensuring efficient workflows, cost control, and adherence to quality and safety standards. Day-to-day responsibilities include directing cross-functional teams, monitoring KPIs, optimizing resource allocation, and driving continuous improvement initiatives. The role involves collaborating with senior leadership on budgeting, forecasting, and long-term capacity planning, as well as supporting customer-facing teams to resolve complex service and delivery issues. The Senior Director of Operations will also establish and refine operational policies, mentor managers, and contribute to strategic growth initiatives in existing and new markets.
Qualifications
Strong Operations Management background with experience leading complex, multi-site or remote operations environments. Advanced Analytical Skills for data-driven decision-making, performance measurement, and process optimization. Proven Team Management experience, including coaching managers, building high-performing teams, and fostering collaboration. Demonstrated Budgeting and financial management skills, including planning, cost control, and resource optimization. Commitment to high-quality Customer Service, with experience managing customer expectations and resolving escalations. Experience in industrial equipment, pumps, engineering, or related sectors is highly beneficial. Excellent written and verbal communication skills, with the ability to present complex information to technical and non-technical stakeholders. Track record of implementing continuous improvement methodologies (e.g., Lean, Six Sigma) is a plus. Bachelor’s degree in Engineering, Business, Operations Management, or a related field; advanced degree preferred. Ability to work effectively in a remote setting, using digital tools to manage teams, projects, and performance.