Senior Director of Operations

Company Description

Kirkland Jewelry has been serving customers in Dothan for over fifty-four years, building a reputation for quality craftsmanship and attentive service. The company focuses on offering a trusted jewelry experience, encouraging customers to share feedback and reviews to continually improve its offerings. With deep roots in the local community, Kirkland Jewelry combines traditional values with modern approaches to customer care. Team members are encouraged to contribute ideas that enhance the overall client experience and operational excellence. Role Description The Senior Director of Operations is a full-time, remote role responsible for overseeing day-to-day operational performance across the organization. This position leads operational planning, implements process improvements, and ensures that workflows, policies, and systems support efficient, customer-focused service. The Senior Director of Operations will collaborate with cross-functional teams to manage budgets, monitor key performance indicators, and drive continuous improvement in service delivery and resource utilization. This role also includes mentoring managers, aligning operations with strategic goals, and supporting change management initiatives to sustain long-term growth.

Qualifications

Strong Operations Management skills, including process optimization, performance measurement, and resource planning. Advanced Analytical Skills to interpret data, identify trends, and support evidence-based decision making. Proven Team Management capabilities, with experience leading, coaching, and developing diverse, distributed teams. Demonstrated Budgeting skills, including forecasting, cost control, and financial reporting. Commitment to high-quality Customer Service, with the ability to design and maintain customer-centric operations. Experience in retail, jewelry, or luxury goods operations is beneficial. Excellent communication, collaboration, and stakeholder management skills. Bachelor’s degree in Business, Operations Management, or a related field; advanced degree or relevant certifications are a plus. Comfort with remote work technologies and the ability to operate effectively in a virtual leadership role.