Senior Director of Operations

Company Description

Castel Frères Sté is a restaurant company headquartered at 24 Rue Guynemer in Blanquefort, France. The organization focuses on delivering quality dining experiences and efficient restaurant operations. As a growing company, Castel Frères Sté values operational excellence, customer satisfaction, and a collaborative approach to leadership. Team members are encouraged to drive innovation in service, efficiency, and guest experience. The company offers opportunities for experienced professionals to shape the future of its operations and support sustainable growth. Role Description The Senior Director of Operations is a full-time, remote role responsible for overseeing daily and long-term operational performance across the company’s restaurant portfolio. This role includes developing and implementing operational strategies, setting performance targets, and monitoring key metrics to ensure efficiency, quality, and profitability. The Senior Director of Operations will guide and support restaurant leadership teams, optimize resource allocation and budgeting, and coordinate cross-functional initiatives with finance, HR, and customer service. Day-to-day responsibilities include reviewing operational reports, analyzing process performance, driving continuous improvement projects, and ensuring that customer service standards and compliance requirements are consistently met. The role also involves mentoring managers, aligning operations with the company’s strategic goals, and reporting regularly to executive leadership.

Qualifications

Demonstrated expertise in Operations Management, including multi-site oversight and process improvement. Strong Analytical Skills, with the ability to interpret data, identify trends, and make data-informed decisions. Proven Team Management capabilities, including leading managers, building high-performing teams, and fostering collaboration. Experience with Budgeting and financial management, including cost control and resource optimization. Commitment to high-quality Customer Service, ensuring consistent guest satisfaction and service standards. Relevant experience in the restaurant, hospitality, or food service industry at a senior leadership level. Excellent communication and stakeholder management skills, with the ability to work effectively in a remote environment. Bachelor’s degree in Business, Operations Management, Hospitality Management, or a related field; advanced degree is a plus. Proficiency with operational reporting tools and standard office software; familiarity with restaurant management systems is beneficial. Ability to manage complex projects, prioritize multiple initiatives, and adapt to changing business needs.