Senior Director of Revenue Operations

Role Description The Senior Director of Revenue Operations is a full-time remote role responsible for leading the end-to-end revenue operations function across sales, marketing, and customer success. This role oversees revenue forecasting, pipeline management, territory and quota design, and performance reporting to ensure accurate, data-driven decisions. The Senior Director designs and optimizes processes, evaluates and implements revenue technology tools (such as CRM and marketing automation platforms), and ensures data quality and governance. Day-to-day work includes partnering with executive leadership on strategy, coaching and developing a revenue operations team, building dashboards and metrics, and identifying opportunities to improve conversion, retention, and profitability. The role also collaborates with finance and product teams to align go-to-market plans with financial targets and customer needs.

Qualifications

Demonstrated expertise in revenue operations, including pipeline management, forecasting, territory and quota planning, and performance analysis. Strong experience with CRM and revenue technology stacks (e.g., Salesforce or similar platforms, marketing automation tools, sales engagement tools) and data governance best practices. Advanced analytical skills, including the ability to interpret complex data, build dashboards, and translate insights into actionable strategies. Proven leadership experience managing and developing high-performing operations teams in a fast-paced, growth-oriented environment. Excellent communication and stakeholder management skills, with a track record of partnering effectively with executive, sales, marketing, customer success, and finance leaders. Background in designing and optimizing end-to-end go-to-market processes to improve efficiency, scalability, and customer outcomes. Experience in setting and tracking KPIs for revenue performance, customer lifecycle health, and operational effectiveness. Bachelor’s degree in Business, Finance, Economics, or a related field; an advanced degree (MBA or similar) is beneficial. Comfort operating in a remote environment, with strong organizational skills, self-direction, and the ability to drive initiatives to completion. Experience in SaaS or subscription-based business models is a plus, as is familiarity with global or multi-region revenue operations.