Senior Director of Sales & Customer Success – Lead High‑Performance Teams, Drive Client Growth, and Forge Strategic Partnerships in Behavioral Health Solutions at brighthush

About brighthush

brighthush is a trailblazer in the behavioral health and community care space, turning data into action and insight into impact. Our technology stack—built on evidence‑based principles and powered by advanced analytics—empowers agencies, nonprofits, and government partners to deliver scalable programs that improve lives across the United States. From child welfare to community outreach, we partner with organizations that share our mission: to create healthier, more resilient communities through measurable outcomes and actionable intelligence.

Our culture is a fusion of collaboration, curiosity, and a relentless pursuit of excellence. We celebrate diversity, champion innovation, and nurture an environment where every team member can grow, learn, and make a tangible difference. As a fully remote, high‑growth organization, we blend the flexibility of a modern workplace with the rigor of a results‑oriented enterprise.

Why This Role Matters

As the Senior Director of Sales & Customer Success, you will be the linchpin that connects our cutting‑edge solutions to the clients who need them most. You will lead a dynamic sales team, nurture client relationships, and drive revenue growth while ensuring that every customer experience reflects brighthush’s core values of integrity, empathy, and impact. Your strategic vision will shape the future of our sales organization and directly influence the success of the communities we serve.

Key Responsibilities

• Strategic Leadership: Design and execute a comprehensive sales strategy that aligns with brighthush’s growth objectives and market positioning.
• Team Management & Development: Build, mentor, and inspire a high‑performing field and specialty sales team of 10–15 professionals. Foster a culture of continuous learning, accountability, and collaboration.
• Pipeline & Forecast Management: Oversee end‑to‑end pipeline development, ensuring accurate forecasting, quota attainment, and revenue projections.
• CRM & Data Governance: Champion disciplined use of HubSpot, ensuring data integrity, actionable insights, and seamless integration with marketing and product teams.
• Customer Success Oversight: Partner with the Customer Success team to ensure smooth onboarding, adoption, and renewal of our solutions, driving a 95%+ renewal rate.
• Strategic Partnerships: Identify and cultivate relationships with key stakeholders, including government agencies, nonprofit partners, and industry influencers.
• Market Intelligence: Stay abreast of industry trends, competitive landscape, and emerging technologies (especially AI) to inform strategy and product roadmap.
• Financial Stewardship: Manage sales budgets, resource allocation, and performance metrics to maximize ROI.
• Cross‑Functional Collaboration: Work closely with Marketing, Product, Finance, and Operations to align initiatives and deliver a unified customer experience.
• Reporting & Analytics: Provide regular executive updates on sales performance, pipeline health, and customer satisfaction metrics.

Essential Qualifications

• Bachelor’s degree in Business, Marketing, or a related field (MBA preferred).
• Minimum of 7 years of progressive sales experience, with at least 3 years in a leadership role managing a field or specialty sales team.
• Proven track record of exceeding sales targets in a B2B SaaS or consulting services environment.
• Strong pipeline management skills and disciplined use of CRM systems, preferably HubSpot.
• Experience with NetSuite or similar ERP platforms is a plus.
• Demonstrated enthusiasm for AI and emerging technologies that enhance customer engagement and operational efficiency.
• Excellent communication, negotiation, and presentation skills.
• Ability to thrive in a fast‑paced, remote work environment while maintaining high levels of organization and accountability.
• Background check clearance required.

Preferred Qualifications

• Experience in the behavioral health or community services sector.
• Prior exposure to evidence‑based program delivery and consulting services.
• Hands‑on experience with data analytics tools and dashboards.
• Leadership experience in a high‑growth startup or scale‑up environment.
• Advanced knowledge of AI‑driven sales and customer success platforms.

Core Skills & Competencies

• Strategic Thinking: Ability to translate business goals into actionable sales strategies.
• People Leadership: Proven talent for coaching, motivating, and developing high‑performing teams.
• Customer‑Centric Mindset: Deep empathy for client needs and a passion for delivering measurable impact.
• Data‑Driven Decision Making: Proficiency in interpreting sales metrics and using data to drive continuous improvement.
• Change Management: Comfortable leading organizational change and adopting new technologies.
• Collaboration & Influence: Skilled at building cross‑functional partnerships and influencing stakeholders at all levels.
• Resilience & Adaptability: Thrives in dynamic environments and navigates ambiguity with confidence.

Career Growth & Learning Opportunities

At brighthush, we believe that professional growth is a shared journey. As Senior Director, you will:

• Lead a high‑visibility, cross‑functional initiative that shapes the future of our sales organization.
• Participate in executive leadership meetings, contributing to strategic decisions that impact the entire company.
• Access a robust learning ecosystem, including AI and data analytics training, leadership development programs, and industry conferences.
• Benefit from a mentorship program that pairs you with seasoned executives in the behavioral health and technology sectors.
• Earn performance‑based bonuses and equity opportunities that align your success with the company’s long‑term vision.

Work Environment & Culture

Our remote‑first culture empowers you to work from anywhere in the United States while staying connected through:

• Weekly virtual town halls and team stand‑ups.
• Monthly “innovation hackathons” that encourage creative problem‑solving.
• Quarterly virtual retreats that blend learning, networking, and team bonding.
• Access to a state‑of‑the‑art collaboration platform that keeps you in sync with colleagues across the globe.

We celebrate diversity, equity, and inclusion. Our hiring practices are designed to attract talent from all backgrounds, and we provide ongoing support to ensure every team member feels valued and heard.

Compensation & Benefits

While specific figures are tailored to experience and market conditions, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with industry standards for senior sales leadership.
• Performance‑based bonuses tied to individual and team metrics.
• Equity options that allow you to share in the company’s growth.
• Generous paid time off (PTO) and a flexible vacation policy.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Professional development stipend and reimbursement for certifications, conferences, and training.
• Wellness programs, including virtual fitness classes and mental health resources.
• Technology stipend to support a productive home‑office setup.

How to Apply

Ready to lead the next wave of sales excellence at brighthush? Submit your application through our careers portal and join a team that is dedicated to making a real difference in the world of behavioral health and community care.

We look forward to learning how your vision, expertise, and passion can help us accelerate growth and deliver transformative solutions to our clients.