Senior Director – Regional Customer Success & Brand Strategy Leadership – Pharmaceutical & Biotech Industry – Remote (US)

About brighthush

brighthush is a trailblazing biopharmaceutical powerhouse that harnesses cutting‑edge science to deliver transformative therapies for patients worldwide. With a relentless focus on innovation, brighthush has built a reputation for turning breakthrough discoveries into life‑changing medicines that address some of the most challenging diseases of our time. Our global footprint spans research, development, manufacturing, and commercialization, and we are driven by a patient‑first philosophy that permeates every decision we make.

As we expand our reach across the United States, we are seeking a visionary Senior Director to lead our Regional Customer Success and Brand Strategy team. This role is pivotal in shaping how we engage with healthcare providers, payers, and other stakeholders to ensure that our products reach the patients who need them most. If you are a seasoned leader with a passion for science, a knack for cross‑functional collaboration, and a proven track record of driving growth in the pharmaceutical or biotech arena, we want to hear from you.

Key Responsibilities

• Strategic Leadership: Direct and inspire a high‑performing regional team of customer success managers, brand strategists, and cross‑functional partners to achieve ambitious sales and market‑access goals.
• Customer Advocacy & Engagement: Champion the needs of physicians, payers, and patient advocacy groups by developing and executing tailored engagement plans that elevate brand perception and drive adoption.
• Brand Strategy Development: Collaborate with marketing, medical affairs, and market‑access leaders to craft compelling brand narratives that resonate across diverse stakeholder groups and align with regulatory requirements.
• Data‑Driven Decision Making: Leverage market intelligence, sales analytics, and real‑world evidence to inform strategic initiatives, optimize resource allocation, and forecast regional performance.
• Cross‑Functional Collaboration: Serve as the bridge between sales, marketing, medical affairs, regulatory, and commercial operations, ensuring seamless execution of integrated campaigns and initiatives.
• Talent Development: Mentor and coach team members, fostering a culture of continuous learning, accountability, and high engagement. Identify skill gaps and implement targeted development plans.
• Stakeholder Management: Build and maintain strong relationships with key opinion leaders, payer representatives, and internal stakeholders to secure buy‑in for brand initiatives.
• Compliance & Risk Management: Ensure all activities adhere to industry regulations, internal policies, and ethical standards, mitigating risk and safeguarding brand integrity.
• Performance Reporting: Deliver regular, insightful reports to senior leadership on regional performance, market trends, and strategic opportunities.
• Travel & Remote Work: Operate primarily from a remote location within the United States, with 40–50% travel to major airports and regional hubs to meet with customers, partners, and internal teams.

Essential Qualifications

• Bachelor’s degree in Life Sciences, Business Administration, Marketing, or a related field (MBA or advanced degree preferred).
• Minimum of 10 years of progressive experience in the pharmaceutical or biotechnology industry, with a strong emphasis on commercial operations.
• Demonstrated line‑management experience, having led teams of at least 10 professionals across multiple functions.
• Proven track record of developing and executing successful brand strategies that drive market share and revenue growth.
• Deep understanding of the U.S. healthcare ecosystem, including payer dynamics, reimbursement pathways, and regulatory frameworks.
• Exceptional communication and presentation skills, capable of influencing senior stakeholders and external partners.
• Strong analytical mindset with proficiency in data analysis tools and the ability to translate insights into actionable strategies.
• Experience managing cross‑functional projects and navigating complex, matrixed environments.
• Fluency in English; additional languages are a plus.

Preferred Qualifications

• Experience in a senior leadership role within a global biopharmaceutical company.
• Background in market access, medical affairs, or sales operations, providing a holistic view of the commercial lifecycle.
• Track record of building and scaling high‑performance teams in a remote or hybrid setting.
• Knowledge of digital health tools, patient engagement platforms, and data‑driven marketing strategies.
• Experience with budget stewardship and P&L responsibility at a regional or global level.

Core Skills & Competencies

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day execution.
• Leadership & Influence: Inspire teams, drive change, and build consensus across diverse groups.
• Customer‑Centric Mindset: Deep empathy for patient outcomes and stakeholder needs.
• Analytical Acumen: Translate complex data into clear, actionable insights.
• Project Management: Deliver on time, within scope, and within budget.
• Adaptability: Thrive in a fast‑moving, evolving industry landscape.
• Collaboration: Foster strong relationships with internal and external partners.
• Integrity & Ethics: Uphold the highest standards of compliance and corporate responsibility.

Career Growth & Learning Opportunities

At brighthush, we believe that professional development is a shared journey. As Senior Director, you will:

• Lead strategic initiatives that shape the future of our product portfolio and market presence.
• Collaborate with senior executives across the organization, gaining exposure to global strategy and decision‑making.
• Participate in leadership development programs, including executive coaching, cross‑functional rotations, and industry conferences.
• Access to cutting‑edge resources, including data science teams, digital health labs, and market‑access think tanks.
• Opportunity to mentor emerging leaders and contribute to brighthush’s culture of innovation and inclusion.

Work Environment & Culture

brighthush champions a culture that values curiosity, collaboration, and compassion. Our remote‑first approach empowers you to work from a location that best supports your life and career. We foster:

• Inclusive teamwork that celebrates diverse perspectives and drives creative solutions.
• Transparent communication channels that keep you informed and engaged.
• A commitment to work‑life balance, with flexible schedules and robust support for mental and physical well‑being.
• Recognition programs that celebrate achievements and reinforce our shared mission.

Compensation & Benefits

We offer a competitive total rewards package that reflects your expertise and the impact you will make at brighthush:

• Base Salary: USD 231,988 – 347,983 per year, commensurate with experience and qualifications.
• Performance Bonus: Eligible for a variable bonus tied to individual, team, and company performance metrics.
• Equity: Potential for stock options or restricted stock units, aligning your success with the company’s long‑term growth.
• Health & Wellness: Comprehensive medical, dental, and vision plans, along with mental health resources and wellness stipends.
• Retirement Plan: 401(k) with company match to help secure your financial future.
• Paid Time Off: Generous vacation, sick leave, and personal days, plus paid holidays.
• Professional Development: Reimbursement for certifications, conferences, and continuing education.
• Remote Work Support: Home‑office stipend, technology allowances, and access to virtual collaboration tools.
• Family & Life: Flexible parental leave policies and family‑care resources.

Why Join brighthush?

At brighthush, you will be part of a mission‑driven organization that is redefining the future of medicine. You will:

• Lead initiatives that directly improve patient outcomes and access to life‑saving therapies.
• Collaborate with world‑class scientists, clinicians, and business leaders.
• Shape the brand narrative of a company that is at the forefront of scientific discovery.
• Enjoy a flexible, remote work environment that supports your personal and professional goals.
• Benefit from a culture that values innovation, integrity, and inclusion.

Ready to Make an Impact?

If you are a strategic thinker, a collaborative leader, and a passionate advocate for patients, we invite you to apply for the Senior Director – Regional Customer Success & Brand Strategy Leadership role at brighthush. Join us in transforming the lives of patients worldwide and advancing the frontiers of biopharmaceutical science.

To apply, please submit your resume and a cover letter outlining how your experience aligns with the responsibilities and qualifications outlined above. We look forward to exploring how you can contribute to our mission of delivering breakthrough therapies to patients in need.