Remote Position
Senior Dynamics 365 Engineer (Sales, Field Service, IOM & AI)
🌍 Remote · United States
💼 Full-time
This is a remote position.
Role: Senior Dynamics 365 Engineer (Sales, Field Service, IOM & AI) Location: Remote Duration: Fulltime Role Overview:We are seeking a Senior Dynamics 365 Engineer to design, deploy, and optimize core business applications. You will drive enterprise workflows across Sales, Field Service, and Intelligent Order Management (IOM). A primary focus of this role is building next-generation agentic workflows using Microsoft Copilot Studio and tuning autonomous agent experiences. Key Responsibilities: Core Dynamics 365 Engineering:- Module Architecture: Configure, customize, and extend D365 Sales, Field Service, and Intelligent Order Management (IOM).
- Order Orchestration: Design and manage complex order journeys, fulfillment rules, and inventory visibility policies in IOM.
- Field Operations: Optimize schedule boards, resource routing, mobile configurations, and work order lifecycles.
- Sales Automation: Build lead-to-cash pipelines, opportunity management systems, and forecasting models.
- Copilot Studio Development: Build, publish, and maintain custom copilots and conversational agents.
- Agent Tuning: Prompt-engineer, ground, and tune Microsoft agentic experiences to minimize hallucinations and maximize accuracy.
- Plugin Integration: Create Power Platform connectors, custom actions, and API plug-ins for AI agents to trigger business logic.
- Autonomous Workflows: Design multi-turn conversations where AI agents execute tasks independently across D365 modules.
- Dataverse Architecture: Design scalable Dataverse environments, security models, and data relationships.
- System Integration: Connect D365 with third-party ERPs, supply chain systems, and e-commerce platforms using Azure tools.
- ALM Practices: Manage solution deployment pipelines using Azure DevOps and Power Platform Pipelines.
Requirements
Required Experience and Skills: Technical Expertise:- Strong hands-on experience with D365 Sales and Field Service.
- Proven track record deploying D365 Intelligent Order Management (IOM).
- Advanced proficiency in Microsoft Copilot Studio (formerly Power Virtual Agents).
- Experience with Azure OpenAI, prompt engineering, and semantic search grounding.
- Technical depth in C# (.NET), JavaScript, TypeScript, and Power Automate cloud flows.
- Ability to translate vague business problems into structured prompt instructions for AI models.
- Strong debugging skills for asynchronous plugin steps and AI orchestration paths.
- Clear communication skills to explain AI confidence scores and agent behaviors to stakeholders.
- Microsoft Certified: Power Platform Functional Consultant (PL-200)
- Microsoft Certified: Dynamics 365 Sales Functional Consultant (MB-210)
- Microsoft Certified: Dynamics 365 Field Service Functional Consultant (MB-240)
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