Senior E‑Commerce Marketplace Specialist & Virtual Assistant – Global Order Fulfillment, Customer Support, Data Analytics, and Multi‑Channel Growth Expert (Remote) – brighthush

Welcome to brighthush – Where E‑Commerce Innovation Meets Remote Excellence

At brighthush, we are redefining the way online retailers thrive in a digital‑first world. As a forward‑thinking Business Process Outsourcing (BPO) partner, we empower e‑commerce brands across the United States and beyond to scale, innovate, and deliver unforgettable customer experiences—all while eliminating the overhead of building and maintaining in‑house teams. If you are passionate about e‑commerce, love working with data, and want to make a tangible impact on growing online businesses, brighthush is the place for you.

Why brighthush is the Ideal Home for Your Talent

Our remote‑first culture is built on collaboration, continuous learning, and a relentless pursuit of excellence. We thrive in a fast‑paced environment where every team member is encouraged to experiment, share insights, and drive measurable results. Here’s what makes brighthush stand out:

• Transparent, Performance‑Based Compensation: Weekly payouts and a clear bonus structure that rewards results.
• Full Flexibility: Work from anywhere with a reliable internet connection and a dedicated home office.
• Ongoing Learning: Regular training sessions, webinars, and access to industry‑leading tools to sharpen your skills.
• Career Advancement: Opportunities to move into senior specialist roles, team lead positions, or niche e‑commerce consulting tracks.
• Celebration of Wins: A culture that rewards creative problem‑solving and celebrates every success.

About the E‑Commerce Landscape – Why It Matters

The global e‑commerce market is projected to exceed $6 trillion by 2027, with leading marketplaces and emerging platforms driving a significant portion of that growth. Brands are constantly seeking ways to streamline operations, reduce fulfillment costs, and enhance customer satisfaction. At brighthush, we sit at the intersection of technology, data, and human expertise, providing the support that enables brands to stay ahead of the curve.

Key Responsibilities – Your Impact in Action

As a Senior Marketplace Specialist & Virtual Assistant at brighthush, you will be the backbone of our clients’ online operations. Your day‑to‑day tasks will include:

• Product Listing Management: Create, update, and optimize product listings across all marketplaces, ensuring accurate titles, bullet points, descriptions, and high‑quality images that drive conversions.
• Order Processing & Fulfillment Oversight: Receive and process customer orders, coordinate with fulfillment centers, and monitor shipment status to guarantee on‑time delivery.
• Customer Support: Respond to inquiries via email, chat, or marketplace messaging systems, resolve issues, and maintain a high customer satisfaction score.
• Inventory Control: Track inventory levels in real time, update product availability, and alert stakeholders to stockouts or overstock situations.
• Market Research & Competitive Analysis: Conduct product and competitor research to uncover new opportunities, price trends, and emerging market gaps.
• Returns & Refunds Management: Process returns, exchanges, refunds, and customer claims efficiently while maintaining accurate records.
• Reporting & Analytics: Generate sales, inventory, and performance reports for clients and internal stakeholders, providing actionable insights.
• Pricing & Compliance Monitoring: Adjust product pricing to stay competitive, monitor marketplace compliance rules, and ensure listings meet platform guidelines.
• Supplier & Fulfillment Coordination: Liaise with suppliers, shipping partners, and internal teams to resolve issues and streamline operations.
• Content Accuracy: Ensure all product information, images, and descriptions are consistent, up‑to‑date, and optimized for each marketplace.

Essential Qualifications – What We Expect

• Minimum 2 years of experience in e‑commerce, marketplace management, or a related role.
• Hands‑on experience with leading e‑commerce platforms.
• Strong customer service background with proven problem‑solving skills.
• Proficiency in Excel or Google Sheets, including advanced functions, pivot tables, and data visualization.
• Exceptional attention to detail and organizational abilities.
• Excellent written and verbal English communication skills.
• Ability to juggle multiple priorities in a fast‑paced remote environment.
• Reliable high‑speed internet connection and a dedicated home office setup.
• English proficiency at C1 level or higher (written and verbal) with a neutral or slightly accented voice.
• Availability to work during Eastern Time (ET) business hours.

Preferred Qualifications – Bonus Points

• Experience with inventory management software such as industry‑standard solutions.
• Familiarity with product research tools and data‑driven market analysis platforms.
• Knowledge of listing optimization and basic SEO for e‑commerce marketplaces.
• Track record of managing multiple online stores simultaneously.
• Understanding of order fulfillment processes, shipping platforms, and logistics.
• Experience supporting U.S.‑based e‑commerce businesses.
• Associate’s or bachelor’s degree in Business Administration, Marketing, E‑commerce, or a related field (preferred but not required).
• Comfort with AI productivity tools such as generative AI platforms to streamline workflows.

Skills & Competencies – What Makes You Thrive

• Analytical Thinking: Ability to interpret data, identify trends, and recommend actionable improvements.
• Communication: Clear, concise, and professional communication across email, chat, and phone.
• Time Management: Prioritize tasks, meet deadlines, and adapt to shifting priorities.
• Technical Proficiency: Comfortable learning new software, APIs, and automation tools quickly.
• Customer‑Centric Mindset: Empathy for customers and a drive to resolve issues efficiently.
• Team Collaboration: Work effectively with cross‑functional teams, including marketing, logistics, and product development.
• Adaptability: Thrive in a dynamic environment where processes and tools evolve rapidly.

Career Growth & Learning Opportunities – Your Path Forward

At brighthush, we believe in nurturing talent. As you demonstrate expertise, you can:

• Progress to Senior Virtual Assistant or Marketplace Specialist roles.
• Lead a small team of virtual assistants, managing workflow and mentoring new hires.
• Specialize in niche areas such as SEO, multi‑channel fulfillment, or AI‑driven automation.
• Participate in our internal training program, covering advanced e‑commerce strategies, data analytics, and emerging technologies.
• Earn certifications in e‑commerce platforms, inventory management, or digital marketing.

Work Environment & Culture – Where Innovation Meets Support

Our remote‑first culture means you’ll collaborate with colleagues across time zones, using tools like Slack, Asana, and Zoom. We value:

• Transparency: Open communication channels and clear expectations.
• Innovation: Encouragement to experiment with new tools and processes.
• Work‑Life Balance: Flexibility to manage your schedule while meeting client deadlines.
• Recognition: Regular shout‑outs for outstanding performance and contributions.
• Community: Monthly virtual coffee breaks, skill‑share sessions, and a vibrant online community.

Compensation & Benefits – We Value Your Contribution

While specific rates are tailored to experience and scope, you can expect competitive pay with:

• Weekly payouts and a clear performance‑based bonus structure.
• Health, dental, and vision insurance options for full‑time hires.
• Paid time off, including weekends off and flexible vacation policies.
• Access to a stipend for home office equipment and internet upgrades.
• Professional development budget for courses, certifications, and conferences.
• Employee referral bonuses for bringing in top talent.

How to Apply – Join the brighthush Family

If you’re ready to join a forward‑thinking team that values expertise, creativity, and results, we’d love to hear from you. Click the link below to submit your application and start your journey with brighthush.

Apply to This Job

Join brighthush Today!

At brighthush, you’ll be more than just a virtual assistant—you’ll be a catalyst for growth, a problem‑solver, and a partner to our clients’ success stories. If you’re organized, detail‑oriented, and eager to make a difference in the e‑commerce world, we invite you to apply and become part of our dynamic, remote team.

Apply for this job