Senior Enterprise B2B SaaS Customer Account Manager – Driving Growth, Renewals, and Strategic Partnerships Across Europe

About brighthush

brighthush is a trailblazing technology powerhouse that redefines how enterprises manage their procurement and supply chain operations. Leveraging cutting‑edge cloud solutions, we empower businesses to streamline sourcing, negotiate smarter, and unlock unprecedented value across the globe. Our mission is simple: deliver intelligent, data‑driven tools that transform complex procurement processes into seamless, high‑performance workflows.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, forward‑thinking team that thrives on innovation, collaboration, and a relentless pursuit of excellence. We celebrate diversity, champion continuous learning, and provide an environment where every voice is heard and every idea has the potential to shape the future of procurement technology.

Role Overview

We are seeking a seasoned Senior Enterprise B2B SaaS Customer Account Manager to lead our European customer portfolio. In this pivotal role, you will nurture long‑term relationships with key accounts, drive revenue expansion, and ensure the highest levels of customer satisfaction. Your deep understanding of enterprise SaaS solutions, coupled with a proven track record of quota achievement, will be instrumental in propelling brighthush’s growth across the continent.

Key Responsibilities

• Account Leadership: Own a portfolio of high‑value enterprise accounts, serving as the primary point of contact for all strategic initiatives.
• Renewal & Expansion: Lead renewal negotiations, identify upsell and cross‑sell opportunities, and secure multi‑year contracts that align with both client objectives and brighthush’s revenue goals.
• Customer Success: Partner with the Customer Success and Implementation teams to ensure seamless onboarding, adoption, and ongoing value realization.
• Strategic Consulting: Act as a trusted advisor, providing insights on procurement best practices, industry trends, and technology roadmaps that help clients achieve their business outcomes.
• Data‑Driven Decision Making: Utilize CRM and analytics tools to track account health, forecast revenue, and report on key performance metrics.
• Cross‑Functional Collaboration: Work closely with Sales, Marketing, Product, and Support to align strategies, share customer feedback, and drive product enhancements.
• Travel & Representation: Travel across Europe as needed to meet clients, attend industry events, and represent brighthush at conferences and trade shows.

Essential Qualifications

• 8–12+ years of experience in B2B enterprise SaaS account management, with a strong focus on cloud‑based procurement or related solutions.
• Demonstrated history of consistently exceeding sales quotas and driving revenue growth in a competitive market.
• EU citizenship is mandatory, ensuring compliance with regional regulations and facilitating travel across member states.
• Proficiency with leading procurement platforms such as SAP Ariba, Coupa, Ivalua, GEP, Oracle, and emerging AI tools like Merlin AI.
• Excellent communication and negotiation skills, with the ability to influence stakeholders at all levels.
• Strong analytical mindset, adept at interpreting data to inform strategy and optimize account performance.
• Self‑motivated, results‑oriented, and comfortable working in a remote, high‑velocity environment.

Preferred Qualifications

• Experience managing enterprise accounts in the financial services, manufacturing, or healthcare sectors.
• Background in procurement technology implementation, including integration with ERP systems.
• Fluency in multiple European languages (e.g., German, French, Spanish) to enhance client engagement.
• Certified professional in procurement or supply chain management (e.g., CPSM, CIPS).
• Track record of building and leading high‑performing account teams or mentoring junior account managers.

Skills & Competencies

• Strategic Thinking: Ability to develop long‑term account plans that align with client business objectives.
• Relationship Building: Proven skill in cultivating trust and rapport with C‑suite executives and procurement leaders.
• Negotiation & Closing: Expertise in structuring deals, managing objections, and closing high‑value contracts.
• Project Management: Experience coordinating cross‑functional teams to deliver on complex implementation projects.
• Technology Fluency: Comfortable navigating SaaS platforms, CRM systems (e.g., Salesforce), and data analytics tools.
• Adaptability: Thrives in a fast‑changing environment, quickly adjusting strategies based on market dynamics.
• Customer‑Centric Mindset: Passion for delivering exceptional customer experiences and driving measurable outcomes.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You will have access to:

• Structured mentorship programs with senior leaders across the organization.
• Regular training sessions on the latest procurement technologies, market trends, and sales methodologies.
• Opportunities to lead cross‑regional initiatives, expanding your influence beyond the European market.
• Clear career pathways to senior leadership roles, including Director of Enterprise Accounts or Head of Global Customer Success.

Work Environment & Culture

Our remote-first culture empowers you to work from anywhere in Europe while staying connected through collaborative tools and regular virtual town halls. We foster a culture of transparency, innovation, and mutual respect. Every team member is encouraged to bring fresh ideas to the table, and we celebrate successes—both big and small—through recognition programs and team celebrations.

Compensation & Benefits

While specific figures are tailored to individual experience and market conditions, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with industry standards for senior account managers.
• Performance‑based commission structure with aggressive upside potential.
• Comprehensive health and wellness benefits, including medical, dental, and vision coverage.
• Flexible work arrangements and generous paid time off.
• Professional development budget and access to industry conferences.
• Employee stock options and long‑term incentive plans to align your success with the company’s growth.

How to Apply

Ready to take the next step in your career and join a team that’s reshaping the future of procurement technology? Submit your application through our careers portal or click the link below to explore this exciting opportunity further.

Apply to this role at brighthush

Why brighthush?

When you join brighthush, you’re not just filling a role—you’re becoming part of a mission to empower enterprises worldwide. With a culture that values innovation, a commitment to continuous learning, and a focus on delivering tangible results, brighthush offers a platform where your expertise can truly shine. If you’re a seasoned account manager with a passion for technology, a knack for building lasting client relationships, and a drive to exceed ambitious targets, we want to hear from you.

Embark on a career that blends strategic vision with hands‑on execution, and help shape the next generation of procurement solutions. Apply today and let’s build the future together.