Senior Enterprise Customer Activation Lead – Driving AI‑Powered Finance Transformation & Enterprise Workflow Adoption at brighthush

About brighthush

At brighthush, we are redefining the future of corporate finance. Our mission is simple yet ambitious: to liberate finance leaders from the tedium of manual reconciliation and empower them to focus on strategy, insight, and growth. By embedding intelligent automation into every dollar a company spends, we transform the way enterprises manage billions of dollars in real‑time. With a platform that powers over 200 Billion in annualized spend for more than 70,000 organizations worldwide, we deliver instant authorization, risk flagging, spend categorization, and automated close‑out. The result? Our median customer saves 5 % on spend and grows revenue by 16 % in their first year—outperforming firms that don’t harness the power of brighthush.

We are a high‑velocity, high‑impact team that thrives on agency, urgency, and a slope‑over‑intercept mindset. If you are passionate about building systems that shape how companies move and manage billions of dollars, brighthush is the place to bring your ideas to life.

Role Overview

As a Senior Enterprise Customer Activation Lead, you will be the catalyst for financial transformation at our largest, most strategic enterprise customers. You will translate the CFO’s vision into actionable, AI‑driven workflows that deliver measurable business outcomes. Your influence will extend from the initial implementation to sustained adoption, ensuring that every dollar spent is optimized and every financial process is streamlined.

Key Responsibilities

• Lead the full transformation journey for enterprise clients—from initial implementation to sustained adoption—ensuring measurable time‑to‑value and business outcomes.
• Own change‑management strategy for each account: map stakeholders, diagnose resistance, build internal coalitions, and drive adoption beyond the finish line.
• Quantify and communicate impact in CFO‑friendly language: close‑cycle improvement, spend visibility, variance reduction, and ROI, rather than generic product usage metrics.
• Execute executive‑level stakeholder management across multiple layers, including independent ownership of C‑suite relationships.
• Leverage AI daily to prepare for calls, build materials, synthesize data, identify account risk, and operate at a pace traditional methods can’t match.
• Educate customers on agentic finance capabilities—positioning new workflows as fundamental changes to how their finance teams operate, not just new features.
• Collaborate cross‑functionally with Account Executives and Technical Consulting to deliver seamless implementations and expand brighthush’s footprint within accounts.
• Feed customer insights back to Product—surfacing patterns, gaps, and opportunities that shape future product evolution.

Essential Qualifications

• Enterprise change‑management expertise—you’ve driven workflow adoption inside complex organizations, navigated real stakeholder resistance, and have measurable results to prove it. Finance or fintech context is a plus but not required.
• AI fluency as a daily habit—you already use AI tools habitually to prep for calls, synthesize information, build customer‑facing materials, and automate repetitive tasks. If you’re still exploring AI, this role will be a hard adjustment.
• Financial impact communication—you can walk a CFO through the business case for a workflow change, connect implementation milestones to P&L outcomes, and run executive updates in financial terms, not product terms.
• Technical acumen—you can hold your own in conversations with Product and Engineering on integrations, APIs, and workflow architecture. Credibility in technical conversations earns you a seat at the table with the full customer stakeholder group.
• 7+ years in enterprise customer success or implementations—you’ve spent enough time navigating complex organizations and senior stakeholders that it’s second nature. You know how to move an enterprise, not just support one.

Preferred Qualifications

• Agentic workflow experience—you’ve helped customers adopt AI‑powered or agentic workflows at scale, understanding friction and what makes transformation stick.
• Finance domain depth—exposure to FP&A, accounting software ecosystems, expense management, or CFO‑adjacent workflows accelerates credibility with our customer base.
• Demonstrated commercial impact—you can point to expansion, retention, or time‑to‑value outcomes with specific metrics attached.
• Background at an AI‑first or AI transformation company—not just a company that uses AI, but one where rethinking workflows around it was part of the product or culture.
• High‑growth or startup experience—comfort operating in ambiguity and rapid change.
• C‑suite relationships built and maintained independently—without relying on a sales counterpart.

Core Skills & Competencies

• Strategic Vision & Execution—translate high‑level financial goals into actionable, AI‑driven workflows.
• Stakeholder Management—build trust with CFOs, finance leaders, and cross‑functional teams.
• Data‑Driven Decision Making—use analytics to measure adoption, ROI, and impact.
• Communication & Storytelling—present complex concepts in clear, business‑centric language.
• Project Management—coordinate multi‑disciplinary teams, timelines, and deliverables.
• Change Leadership—apply proven frameworks to overcome resistance and embed new ways of working.
• Technical Fluency—understand APIs, integrations, and the architecture of AI‑enabled platforms.
• Continuous Learning—stay ahead of AI trends, finance regulations, and industry best practices.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the solutions you deliver. You’ll have the chance to:

• Progress into senior leadership roles such as Director of Customer Success or VP of Enterprise Enablement.
• Specialize as a domain expert in finance transformation, becoming the go‑to authority for CFOs and finance leaders.
• Lead cross‑functional initiatives that shape product strategy, influencing the next wave of AI‑powered features.
• Participate in global strategy sessions, representing enterprise customers at the highest levels.
• Access a robust learning ecosystem—AI bootcamps, leadership coaching, industry certifications, and mentorship programs—designed to accelerate your growth.

Work Environment & Culture

Our culture thrives on high agency, high urgency, and a relentless focus on slope over intercept. You’ll find:

• A collaborative, flat hierarchy where ideas are judged on merit, not tenure.
• Transparent decision‑making, with real‑time dashboards that keep everyone aligned.
• A culture of experimentation—fail fast, learn, iterate, and celebrate wins.
• Remote‑first flexibility, with optional on‑site hubs in NYC and SF for those who thrive in a physical office.
• Regular hackathons, knowledge‑sharing sessions, and cross‑team “innovation sprints.”

Compensation & Benefits

For candidates located in NYC or SF, the pay range for this role is $198,000 – $271,000. For candidates located in all other locations, the pay range is $178,000 – $244,000. In addition to a competitive base salary, you’ll receive a performance‑based bonus structure aligned with customer success metrics.

All full‑time brighthush employees enjoy a comprehensive benefits package, including:

• Flexible PTO and unlimited AI token usage.
• Centralized home‑office equipment ordering.
• Health and wellness stipend.
• Budget for intra‑office travel and weekly coffee stipend.
• Full medical, dental, and vision coverage (U.S. employees) with partial coverage for dependents.
• One Medical annual membership (U.S.).
• 401(k) with employer match (U.S.).
• Fertility HRA (up to $10,000 per year).
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100 % pay.
• Pet insurance (U.S.).
• In‑office perks: lunch, snacks, drinks, and more (U.S.).
• Relocation support to NYC or SF (as needed).
• Group medical, dental, and vision coverage through brighthush (Canada).
• Life, AD&D, and disability coverage (Canada).
• Fertility drug coverage (up to $4,000 lifetime) (Canada).
• Group Retirement Plan with employer match (RRSP + DPSP) (Canada).
• Private medical insurance through brighthush (UK).
• Virtual GP and at‑home care via brighthush (UK).
• Workplace pension through brighthush, with salary sacrifice option (UK).

Why Join brighthush?

If you’re ready to shape how companies move and manage billions of dollars, to lead AI‑driven finance transformation at scale, and to work in an environment that rewards bold ideas and measurable impact, brighthush is the place for you. Your work will directly influence the financial health of our largest enterprise customers, and you’ll have the autonomy to innovate, iterate, and deliver lasting value.

Apply Today

Ready to make a difference? Click the link below to submit your application and join the brighthush team of innovators.

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