Senior Enterprise Customer Success & Account Management Strategist – Remote, Driving Client Growth, Adoption, and Retention at brighthush

About brighthush

brighthush is a trailblazer in enterprise technology, redefining how businesses harness data, streamline operations, and accelerate growth. With a heritage that spans more than 25 years, we evolved from a niche ERP provider into a global partner that empowers organizations of all sizes to unlock the full potential of their digital ecosystems. Our solutions are built on relentless innovation, unwavering reliability, and an uncompromising focus on customer success. At brighthush, we believe technology should serve people, not the other way around, and every product, feature, and interaction is crafted with the end‑user in mind.

Our remote‑first culture means you can work from anywhere in the United States while still feeling part of a tight‑knit, collaborative community. We host quarterly in‑person retreats, virtual hackathons, and cross‑functional workshops that keep our teams connected, energized, and aligned around a shared mission: to help our clients thrive in an ever‑changing digital landscape.

Why Join brighthush?

At brighthush, you will be part of a high‑growth, mission‑driven organization that values creativity, ownership, and continuous learning. We invest heavily in our people, offering:

• Mentorship from senior leaders who are passionate about coaching and career development.
• Access to industry conferences, online learning platforms, and a generous professional development budget.
• A flexible work model that supports work‑life balance and allows you to design a schedule that works for you.
• Opportunities to shape product roadmaps, influence customer experience, and drive measurable business outcomes.

If you thrive on building lasting client relationships, driving measurable outcomes, and contributing to a culture of excellence, brighthush is the place for you.

Role Overview

We are seeking a strategic, relationship‑focused Customer Success & Account Management Strategist to guide our clients through every stage of their journey. In this role, you will be the primary advocate for our customers, ensuring they achieve tangible business results, maximize product adoption, and remain loyal partners. You will collaborate closely with sales, delivery, support, and leadership teams to align on goals, mitigate risks, and uncover growth opportunities.

Key Responsibilities

• Primary Customer Advocate: Serve as the main point of contact for assigned accounts, building trust with executive sponsors, business stakeholders, and end users.
• Relationship Building: Develop deep, consultative relationships that align with each client’s strategic objectives and operational challenges.
• Strategic Reviews & Health Assessments: Conduct regular touchpoints, quarterly business reviews (QBRs), and account health checks to gauge satisfaction, adoption, and risk.
• Account Planning: Create and maintain success plans, remediation strategies, and renewal roadmaps that drive long‑term value.
• Onboarding & Enablement: Coordinate training sessions, workshops, and enablement activities to accelerate user adoption.
• Issue Escalation & Resolution: Ensure timely resolution of customer concerns, escalating to the appropriate teams when necessary.
• Growth & Expansion: Identify upsell, cross‑sell, and renewal opportunities; partner with sales and professional services to position complementary solutions.
• Forecasting & Pipeline Management: Maintain accurate account forecasts, pipeline visibility, and engagement documentation.
• Data Integrity: Keep CRM and customer success platform data clean, up‑to‑date, and actionable.
• Reporting & Analytics: Track and report on customer KPIs, project status, and satisfaction metrics; prepare executive‑ready presentations.
• Cross‑Functional Collaboration: Work with delivery, support, product, and marketing teams to continuously improve the customer experience.
• Thought Leadership: Represent brighthush at industry events, webinars, and client workshops, positioning the brand as a trusted advisor.
• Continuous Improvement: Identify process bottlenecks, propose enhancements, and champion best practices across the customer success organization.

Essential Qualifications

• 8+ years of experience in Customer Success, Account Management, or Professional Services roles.
• Proven track record managing enterprise or mid‑market customer relationships.
• Strong executive communication and presentation skills.
• Experience with CRM and customer success tools such as Salesforce, HubSpot, Gainsight, or similar platforms.
• Deep understanding of customer adoption, retention, and renewal strategies.
• Knowledge of SaaS, ERP, or professional services industry dynamics.
• Experience conducting Executive Business Reviews (QBRs) and preparing executive‑level decks.
• Familiarity with project management methodologies and customer lifecycle processes.
• Bachelor’s degree in Business, Marketing, Information Technology, or a related field.
• Optional: Certified Customer Success Manager (CCSM) or similar credential.

Preferred Qualifications

• Experience in a high‑growth technology startup or scale‑up environment.
• Background in data‑driven decision making and analytics.
• Multilingual capabilities or experience working with international clients.
• Certifications in Customer Success Management (CSM) or similar professional credentials.

Core Competencies & Skills

• Strategic Thinking: Ability to see the big picture and align customer goals with business outcomes.
• Relationship Management: Build rapport quickly and sustain long‑term partnerships.
• Problem Solving: Identify root causes, propose solutions, and drive implementation.
• Communication: Articulate complex concepts clearly to both technical and non‑technical audiences.
• Project Management: Prioritize tasks, manage timelines, and coordinate cross‑functional teams.
• Data Literacy: Leverage metrics and dashboards to inform strategy and demonstrate value.
• Adaptability: Thrive in a fast‑paced, evolving environment.
• Customer‑Centric Mindset: Put the client’s success at the forefront of every decision.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as our clients’ needs. We offer:

• Mentorship Programs: Pairing you with senior leaders to accelerate skill development.
• Continuous Learning: Access to online courses, certifications, and industry conferences.
• Leadership Tracks: Opportunities to transition into senior account management, customer success leadership, or product strategy roles.
• Innovation Labs: Participate in cross‑functional projects that shape new product features and customer success initiatives.
• Career Coaching: Regular one‑on‑one sessions with HR to map out your growth trajectory and set measurable goals.

Work Environment & Culture

brighthush values a culture of transparency, collaboration, and innovation. Our remote‑first model means you can work from anywhere in the U.S., but we also host quarterly in‑person retreats and team‑building events to strengthen relationships. We celebrate diversity, encourage open dialogue, and reward creative problem solving. Our employees enjoy a supportive environment where ideas are heard, and success is shared.

Compensation, Perks, and Benefits

While specific figures vary by experience and role, brighthush offers a competitive total rewards package that includes:

• Competitive base salary aligned with industry standards.
• Performance‑based bonuses tied to customer success metrics.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Generous paid time off (PTO) and flexible holiday schedule.
• Remote work stipend to support home office setup.
• Professional development budget for courses, certifications, and conferences.
• Employee wellness programs, including virtual fitness classes and mental health resources.
• Annual company retreats and team‑building activities.
• Access to cutting‑edge tools and technology to enhance productivity.

How to Apply

If you are passionate about building lasting client relationships, driving measurable outcomes, and thrive in a remote, collaborative environment, we would love to hear from you. Submit your application through the link below and join brighthush in shaping the future of enterprise technology.