Senior Enterprise Customer Success Architect – AI Security & Governance Platform – Driving Post‑Sales Strategy, Adoption, and Growth at brighthush

About brighthush

brighthush is at the forefront of the AI security revolution, redefining how enterprises protect, govern, and scale generative AI workloads. As the pioneer behind the first end‑to‑end AI Security and Governance Platform, we empower organizations to adopt large language models, autonomous agents, and other AI services with confidence, control, and compliance. Our mission is simple yet bold: give every enterprise the visibility, protection, and governance needed to safely harness AI across the entire lifecycle—from data ingestion and model training to production deployment and autonomous operation.

In an era where AI is becoming a core component of every modern business, brighthush is creating a new category that blends cutting‑edge AI technology, robust security architecture, and cloud‑native scalability. Our platform delivers real‑time monitoring, risk assessment, policy enforcement, and auditability, ensuring that AI systems not only perform at peak efficiency but also meet industry standards and emerging regulations.

We are a fast‑growing, early‑stage cybersecurity company that thrives on agility, innovation, and a deep commitment to our customers’ success. If you are passionate about AI, security, and helping organizations navigate the complexities of AI governance, brighthush is the place where your expertise can shape the future of enterprise AI.

Why Join brighthush?

At brighthush, you’ll be part of a mission‑driven team that is setting the standard for AI security worldwide. You’ll work alongside world‑class engineers, product leaders, and security experts who are constantly pushing the envelope. Our culture rewards curiosity, ownership, and a relentless focus on customer outcomes. Whether you’re a seasoned veteran or an ambitious professional looking to make a real impact, brighthush offers the platform, resources, and autonomy to accelerate your career.

Role Overview

We are looking for a Senior Enterprise Customer Success Architect who will own strategic post‑sales relationships and drive the maturity of our customers’ AI Security and Governance programs. This role blends the technical depth of a Solutions Engineer with the strategic vision of a Customer Success Manager, ensuring that our customers not only adopt brighthush’s platform but also realize measurable business value and sustained growth.

As a key member of the Customer Success team, you will partner with security practitioners, CISOs, AI governance stakeholders, and executive leaders to translate their priorities into actionable, phased implementation plans. You will guide customers through deployment, integration, configuration, and ongoing optimization, while continuously uncovering new use cases and expansion opportunities.

Key Responsibilities

• Strategic Customer Leadership – Own post‑sales relationships for a focused portfolio of enterprise customers, building trusted partnerships across technical practitioners, security leaders, and executives.
• Customer Planning & Execution – Design and drive deployment roadmaps and success plans with clear phases, owners, and target dates. Lead quarterly business reviews (QBRs) to assess progress, demonstrate value, and align on next steps.
• Discovery & AI Security Advisory – Conduct deep discovery sessions to understand each customer’s AI environment, security program, priorities, and risk profile. Work with CISOs, AI governance teams, and architecture groups to translate priorities into practical implementation plans.
• Technical Scoping & Escalations – Scope deployments, review architecture and integration requirements, and use API documentation and logs to investigate issues. Validate assumptions and engage R&D with specific technical findings, clear questions, and well‑defined escalation requests.
• Value, Adoption & Platform Expansion – Connect customer objectives to brighthush’s capabilities, define measurable outcomes, and drive adoption beyond the initial rollout. Identify additional workloads, teams, and use cases where brighthush can deliver value, coordinating with Sales when commercial follow‑up is needed.
• Cross‑Functional Leadership – Coordinate Customer Engineering, Product, Research, Engineering, Security, and Support resources to move customer plans forward, resolve blockers, and bring customer insights back into brighthush.

Essential Qualifications

• 5+ years of experience in customer‑facing cybersecurity roles, with a strong background in hands‑on Solutions Engineering or Solutions Architecture, ideally in a post‑sales role at a security vendor.
• Proven ownership of enterprise customer strategy and technical outcomes, including discovery, deployment planning, success plans, executive reviews, and ongoing adoption.
• Strong technical depth: ability to scope a deployment, read API documentation and logs, assess integration requirements, and discuss specific technical findings with R&D before escalating.
• Deep cybersecurity expertise and a solid understanding of modern AI technologies and architectures, including generative AI, LLM applications, Retrieval‑Augmented Generation (RAG), AI agents, AI development pipelines, and multi‑cloud platforms.
• Confidence working with security leadership, including CISOs, AI governance teams, and architecture review stakeholders, with the ability to move between strategy, GRC and risk discussions, business outcomes, and deep technical conversations.
• Ability to turn customer priorities into actionable, phased plans with clear owners, dates, and success measures, and to identify opportunities for broader platform adoption.
• Experience at an early‑stage cybersecurity company, with the independence and adaptability to work with incomplete documentation, a rapidly evolving product, and the expectation of owning accounts within your first month.

Preferred Qualifications (Nice to Haves)

• Experience with AI security, AI governance, or securing generative AI applications and autonomous agents.
• Familiarity with frameworks and standards such as NIST AI RMF, ISO/IEC 42001, OWASP guidance, MITRE ATLAS, and emerging AI regulation.
• Experience across both pre‑sales technical and post‑sales customer‑facing roles.

Skills & Competencies

• Strategic thinking and the ability to translate business objectives into technical roadmaps.
• Exceptional communication skills – able to articulate complex security concepts to both technical and executive audiences.
• Project management proficiency, including planning, prioritization, and stakeholder coordination.
• Analytical mindset with a data‑driven approach to measuring success and ROI.
• Customer‑centric mindset – always focused on delivering tangible value and fostering long‑term partnerships.
• Adaptability and resilience in a fast‑paced, evolving environment.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the AI landscape. As a Senior Enterprise Customer Success Architect, you will:

• Lead high‑impact initiatives that shape the future of AI security.
• Collaborate with cross‑functional teams, including Product, Engineering, and R&D, to influence product direction.
• Mentor junior architects and customer success managers, building a high‑performance team.
• Participate in industry conferences, webinars, and speaking engagements to establish yourself as a thought leader.
• Access continuous learning resources, including certifications in AI governance, cybersecurity, and cloud architecture.

Work Environment & Company Culture

brighthush fosters a culture of innovation, collaboration, and ownership. We value:

• Open communication and transparency across all levels.
• Data‑driven decision making and a relentless focus on customer outcomes.
• Agile methodologies that allow us to iterate quickly and respond to market needs.
• Work‑life balance, with flexible remote work options and a supportive team environment.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard.

Compensation & Perks

While specific figures are tailored to experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market standards for senior cybersecurity roles.
• Performance‑based bonuses tied to customer success metrics and company growth.
• Equity options that allow you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off, parental leave, and a flexible work schedule.
• Professional development budget, conference travel, and certification support.
• Access to cutting‑edge tools, technologies, and a collaborative, high‑energy work environment.

How to Apply

Ready to shape the future of AI security and make a lasting impact on enterprise customers? Submit your application through our careers portal or click the link below to apply directly:

Apply to brighthush

Closing

At brighthush, we believe that the intersection of AI, security, and cloud is where the next wave of innovation will happen. If you are a seasoned customer success professional with a passion for AI security, a knack for strategic thinking, and a drive to deliver measurable value, we want to hear from you. Join us and help enterprises unlock the full potential of AI while safeguarding their most critical assets.