Senior Enterprise Customer Success Executive – Client Delight Champion, Revenue Growth Accelerator, Strategic Partnership Builder at brighthush

About brighthush – The Future of Customer Success

brighthush is not just a technology provider; it is a catalyst for transformative customer experiences that shape the global marketplace. By weaving together data intelligence, AI‑driven insights, and human empathy, we empower enterprises to turn every customer interaction into a strategic partnership that fuels sustainable growth and unwavering loyalty. Our mission is simple yet ambitious: to make customer success measurable, scalable, and deeply integrated into every business decision.

Why Your Next Career Move Should Be with brighthush

At brighthush, talent is the engine of innovation. When you join our team, you’ll discover a culture that rewards curiosity, celebrates collaboration, and nurtures continuous learning. Here’s what you’ll experience:

• Competitive Base Salary: Market‑aligned compensation that reflects your expertise and impact.
• Performance‑Based Incentives: Bonuses tied to customer retention, expansion, and team success.
• Comprehensive Health Coverage: Health, dental, and vision plans for you and your family.
• Unlimited PTO & Flexible Work: Unlimited paid time off and hybrid work options to support work‑life balance.
• Professional Development Budget: Annual stipend for courses, certifications, and industry conferences.
• Equity Participation: Stock options that let you share in brighthush’s long‑term success.
• Diverse & Inclusive Environment: A multicultural workplace that values diverse perspectives.
• Community & Wellness: Regular team retreats, hackathons, volunteer days, and wellness programs.

Role Overview

As the Senior Enterprise Customer Success Executive, you will lead a high‑performing team of Customer Success Managers (CSMs) and serve as the strategic bridge between our enterprise clients and cross‑functional teams. Your focus will be on delivering measurable value, ensuring seamless adoption of our solutions, and driving renewal and expansion opportunities. You’ll own the full customer lifecycle—from onboarding to advocacy—while championing continuous improvement and operational excellence.

Key Responsibilities

• Vision & Alignment: Translate brighthush’s customer‑centric strategy into actionable plans for your team, ensuring every member understands how their work fuels the company’s growth.
• Team Leadership & Development: Recruit, mentor, and coach a diverse group of CSMs, fostering a culture of high performance, accountability, and continuous learning.
• Strategic Account Management: Own the enterprise portfolio, building deep relationships with C-level stakeholders and ensuring alignment between client objectives and brighthush’s solutions.
• Revenue Growth & Expansion: Identify upsell and cross‑sell opportunities, collaborating with Sales and Product teams to deliver tailored value propositions.
• Customer Advocacy & Voice: Champion the customer voice within brighthush, driving product enhancements, service improvements, and industry thought leadership.
• Operational Excellence: Implement and refine processes, metrics, and tools that enable scalable, repeatable success across the enterprise portfolio.
• Data‑Driven Decision Making: Leverage analytics to forecast churn, measure NPS, and quantify ROI for clients, presenting insights to executive leadership.
• Cross‑Functional Collaboration: Partner with Marketing, Product, Finance, and Engineering to ensure seamless delivery, support, and innovation.
• Risk Management & Escalation: Proactively identify and mitigate risks, managing escalations with a focus on rapid resolution and client satisfaction.
• Thought Leadership: Represent brighthush at industry events, webinars, and client forums, positioning the company as a leader in customer success.

Essential Qualifications

• 10+ years of experience in customer success, account management, or related roles within enterprise SaaS environments.
• Proven track record of managing large, complex enterprise accounts and driving revenue expansion.
• Strong leadership skills with experience building and scaling high‑performing teams.
• Exceptional communication and presentation skills, capable of influencing C‑suite executives.
• Deep understanding of customer success metrics (NPS, CSAT, renewal rates, expansion revenue) and data analytics.
• Experience working closely with Sales, Product, and Engineering teams to deliver integrated solutions.
• Strategic mindset with the ability to translate business goals into actionable plans.
• High emotional intelligence, resilience, and a passion for customer advocacy.
• Bachelor’s degree in Business, Marketing, Computer Science, or related field (MBA preferred).

Preferred Qualifications

• Experience in the fintech, e‑commerce, or digital banking sectors.
• Knowledge of AI‑driven customer success platforms and data‑science tools.
• Previous experience in a fast‑growth startup or scale‑up environment.
• Multilingual capabilities, especially in Spanish, French, or Mandarin.
• Certifications in Customer Success Management (CSM), Six Sigma, or Agile methodologies.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and align team efforts with long‑term business objectives.
• Data Literacy: Proficiency in using dashboards, SQL, and BI tools to derive actionable insights.
• Relationship Building: Skilled at cultivating trust with clients, partners, and internal stakeholders.
• Change Management: Comfortable leading teams through transformation initiatives and process improvements.
• Project Management: Strong organizational skills, prioritization, and execution under tight deadlines.
• Coaching & Mentoring: Passion for developing talent and fostering a growth mindset.
• Customer‑Centric Mindset: Deep empathy for client challenges and a relentless drive to deliver value.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the industry we serve. As a Senior Enterprise Customer Success Executive, you will:

• Progress to Director or VP of Customer Success, overseeing global strategy and operations.
• Lead cross‑functional initiatives that shape product roadmaps and market positioning.
• Participate in executive leadership forums, influencing company‑wide decisions.
• Access to a robust learning ecosystem, including mentorship programs, leadership workshops, and industry conferences.
• Opportunity to publish whitepapers, case studies, and thought‑leadership content that showcases your expertise.

Work Environment & Company Culture

brighthush thrives on a culture of collaboration, curiosity, and continuous improvement. Our hybrid model blends the flexibility of remote work with the energy of in‑person collaboration. You’ll find:

• Inclusive, multicultural teams that celebrate diverse perspectives.
• Transparent communication channels, from weekly town halls to real‑time Slack updates.
• Regular hackathons, innovation sprints, and cross‑departmental projects that keep the work exciting.
• Wellness initiatives, including virtual fitness classes, mental health resources, and ergonomic support.
• Community impact programs, such as volunteer days and partnerships with local nonprofits.

Compensation, Perks & Benefits

While specific figures vary by role and location, brighthush offers a comprehensive package designed to attract, retain, and reward top talent:

• Competitive base salary aligned with market benchmarks.
• Performance‑based bonuses tied to customer success metrics and company growth.
• Equity options that allow you to share in the long‑term success of the organization.
• Full health, dental, and vision coverage for you and your dependents.
• Unlimited paid time off (PTO) and flexible work arrangements.
• Annual professional development stipend for courses, certifications, and conferences.
• Comprehensive retirement plan with company matching.
• Employee assistance programs, wellness stipends, and on‑site fitness facilities (where applicable).

How to Apply

Ready to lead enterprise customer success at a company that is redefining the industry? Submit your resume, a cover letter detailing your relevant experience, and any portfolio or case studies that demonstrate your impact. We look forward to exploring how your vision and expertise can help brighthush continue to deliver unparalleled value to our clients.

Join brighthush and turn every customer interaction into a strategic partnership that fuels growth and loyalty.