Senior Enterprise Customer Success Executive – Remote, US – Driving Enterprise Growth, Strategic Partnerships, and DevOps Automation Excellence at brighthush

About brighthush – Pioneering the Future of DevOps

At brighthush, we’re not just building software – we’re reshaping how organizations deliver code. Our community‑driven database change‑management platform has already surpassed 100 million downloads, empowering DevOps teams worldwide to automate releases, eliminate manual errors, and accelerate delivery cycles. From nimble startups to Fortune 500 enterprises, our mission is to make database release automation the easiest, safest, and most powerful experience for every organization.

As a remote‑first, high‑growth company, brighthush thrives on experimentation, transparency, and meritocracy. If you’re passionate about technology, love solving complex problems, and want to help shape the future of DevOps, you’ll find a home here.

Role Overview

We’re seeking a highly motivated, goal‑driven Senior Enterprise Customer Success Executive to become the trusted advisor for our most valuable enterprise customers. In this role, you will own the full sales cycle—from discovery to renewal—and collaborate closely with Customer Success, Product, and Engineering teams to ensure our customers achieve maximum value and success.

Why This Role Matters

As the bridge between our customers and the broader brighthush organization, you’ll:

• Transform strategic relationships into tangible revenue growth.
• Help customers unlock new efficiencies and reduce risk through our automation platform.
• Influence product roadmap by sharing customer insights and market trends.
• Advance your own career by mastering enterprise sales, leadership, and technical expertise.

Key Responsibilities

• Opportunity Creation & Pipeline Management: Identify and nurture upsell and cross‑sell opportunities within existing enterprise accounts, ensuring a healthy and predictable pipeline.
• Territory Planning: Develop and execute a comprehensive territory strategy that aligns with brighthush’s growth objectives and market priorities.
• Sales Process Management: Own the end‑to‑end sales cycle—from discovery to closing—ensuring a smooth, consultative experience for the customer.
• Executive Relationship Development: Build and maintain strong relationships with technical leads, VPs, and C‑suite executives in Fortune 500 organizations.
• Contract Negotiation: Lead negotiations for expansion and renewal contracts, ensuring win‑win outcomes for both parties.
• Revenue Forecasting & Quota Attainment: Deliver accurate forecasts and consistently meet or exceed assigned sales targets.
• CRM Management: Maintain up‑to‑date, accurate data in brighthush, ensuring visibility across the sales and customer success teams.
• Cross‑Functional Collaboration: Partner with the VP of Sales to refine territory strategy and with Customer Success to drive adoption and expansion.
• Thought Leadership: Represent brighthush at industry events, webinars, and customer meetings, positioning the brand as a thought leader in DevOps.

Essential Qualifications

• Minimum 5 years of proven software sales experience, preferably in enterprise or DevOps environments.
• Track record of managing complex, multi‑stage sales cycles and closing high‑value deals.
• Consistent achievement of sales targets and quota attainment.
• Experience selling disruptive, transformative software solutions.
• Strong executive‑level relationship building—demonstrated success with VPs and C‑suite stakeholders.
• Excellent written and verbal communication skills, with the ability to articulate technical concepts to non‑technical audiences.
• Proficiency with brighthush or similar CRM platforms.
• Bachelor’s degree or equivalent professional experience.

Preferred Qualifications

• Prior experience selling DevOps, CI/CD, or open‑source products.
• Knowledge of database technologies and release automation best practices.
• Experience working in a remote‑first, high‑growth startup environment.
• Demonstrated ability to thrive in a culture of experimentation and continuous improvement.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and translate it into actionable plans.
• Consultative Selling: Skilled at uncovering customer pain points and proposing tailored solutions.
• Negotiation & Closing: Comfortable navigating complex negotiations and securing mutually beneficial agreements.
• Relationship Management: Builds trust and rapport with stakeholders at all levels.
• Data‑Driven Decision Making: Uses metrics and analytics to guide sales strategy and performance.
• Adaptability: Thrives in a fast‑changing environment and embraces new challenges.
• Collaboration: Works effectively with cross‑functional teams to deliver customer success.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You’ll have access to:

• Structured mentorship programs with senior leaders.
• Regular training on product updates, industry trends, and advanced sales techniques.
• Opportunities to transition into leadership roles—such as Sales Manager, Director of Enterprise Sales, or VP of Sales—based on performance and ambition.
• Participation in industry conferences, webinars, and speaking engagements.
• Cross‑departmental projects that broaden your skill set beyond sales.

Work Environment & Culture

brighthush is a remote‑first company that values flexibility, autonomy, and collaboration. Our culture is built on:

• Transparency: Open communication channels and shared decision‑making.
• Meritocracy: Recognition and rewards based on performance and impact.
• Innovation: Encouragement to experiment, fail fast, and iterate.
• Community: Active participation in the open‑source ecosystem and internal knowledge sharing.
• Inclusivity: A welcoming environment where diverse perspectives are celebrated.

Compensation & Benefits

While specific figures vary by role and location, brighthush offers a competitive total rewards package that typically includes:

• Base salary plus performance‑based commission structure.
• Equity options to share in the company’s long‑term success.
• Comprehensive health, vision, and dental coverage (country‑dependent).
• Generous paid time off, paid holidays, and flexible work arrangements.
• 401(k) plan with company match.
• Home office stipend for remote employees.
• Professional development budget and conference travel support.
• Wellness programs, including mental health resources and gym memberships.

How to Apply

If you’re ready to drive enterprise growth, build lasting relationships, and shape the future of DevOps automation, we’d love to hear from you. Submit your application through our careers portal or send your résumé and cover letter to [email protected]. We look forward to exploring how you can contribute to our mission of empowering organizations to deliver software faster, safer, and more reliably.

We Celebrate Diversity

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.