Senior Enterprise Customer Success Lead – AI‑Powered Compliance & Safety Solutions, Driving Growth, Retention, and Strategic Partnerships Across High‑Impact Industries at brighthush

About brighthush

brighthush is not just a SaaS company; it is a movement that is reshaping the way safety‑critical industries—transportation, construction, distribution, utilities, and beyond—manage risk, stay compliant, and protect the people and assets that matter most. With a single, AI‑ready platform that integrates compliance, safety, workforce management, and real‑time analytics, brighthush empowers its customers to operate faster, smarter, and safer than ever before.

Our mission is simple yet bold: Help businesses protect people, assets, and reputations while unlocking new levels of operational efficiency. We do this by combining cutting‑edge technology with a relentless focus on customer success. At brighthush, curiosity, grit, and innovation are the cornerstones of our culture. We celebrate Teammateship, Grit, and Innovation, and we approach every challenge with optimism, humor, and a shared commitment to success.

Why This Role Matters

As a Senior Enterprise Customer Success Lead, you will be the strategic partner for our largest and most complex accounts. You will translate customer objectives into measurable business outcomes, ensuring that each enterprise client realizes maximum value from our compliance and safety solutions. Your work will directly influence retention, expansion, and the overall health of our customer base, making you a key driver of brighthush’s growth trajectory.

In this role, you will:

• Own a portfolio of high‑impact enterprise accounts.
• Build deep, trust‑based relationships with senior stakeholders across HR, Compliance, Safety, and Procurement.
• Translate strategic goals into actionable plans that deliver tangible ROI.
• Serve as the voice of the customer within brighthush, shaping product and service evolution.

Key Responsibilities

Strategic Account Leadership

• Own a portfolio of enterprise accounts, guiding them from onboarding through long‑term success.
• Build deep, trust‑based relationships with senior stakeholders in HR, Compliance, Safety, and Procurement.
• Act as the primary point of contact for all executive‑level interactions.

Account Planning & Execution

• Develop comprehensive account plans that align with each customer’s business goals.
• Translate these plans into actionable initiatives, track progress, and adjust tactics as needed.
• Lead quarterly business reviews, presenting data‑driven insights and future roadmaps.

Cross‑Functional Collaboration

• Partner with Sales, Product, Marketing, Implementation, and Support to influence roadmap priorities.
• Coordinate with the Customer Success Operations team to streamline processes and tools.
• Champion customer feedback in internal forums and strategy sessions.

Executive Business Reviews

• Conduct regular executive reviews to assess progress, demonstrate ROI, and uncover expansion opportunities.
• Prepare executive‑level dashboards and presentations that highlight key metrics.

Health Monitoring & Risk Mitigation

• Continuously monitor account health metrics, proactively address risk indicators, and implement targeted engagement plans.
• Develop risk mitigation strategies for high‑value accounts.

Process & Tool Enhancement

• Contribute to scaling initiatives that improve customer success processes, tools, and programs.
• Identify gaps in the customer journey and propose solutions.

Thought Leadership

• Represent brighthush at industry events, webinars, and conferences.
• Share insights on AI‑enabled compliance and safety best practices.

Data‑Driven Decision Making

• Leverage analytics to uncover trends, forecast renewal risks, and identify upsell opportunities.
• Build and maintain dashboards that track key performance indicators.

Who You Are

• 5–7 years of experience in Customer Success, Account Management, or a related role within a SaaS environment, ideally serving compliance, logistics, or transportation clients.
• Proven ability to manage enterprise portfolios, drive measurable results, and lead strategic account planning.
• Exceptional relationship‑building skills with senior stakeholders across multiple functions.
• Data‑driven mindset: you translate metrics into insights and use them to inform strategy.
• Collaborative, proactive, and resourceful—eager to solve complex customer challenges.
• Deep understanding of DOT compliance (FMCSA, PHMSA, etc.) and how technology adoption impacts customer workflows is a plus.

Essential Qualifications

• Strong business acumen and a consultative sales approach.
• Experience with enterprise‑level SaaS solutions and a track record of driving adoption, retention, and expansion.
• Excellent communication skills—both written and verbal—across all levels of an organization.
• Proficiency in using CRM and customer success platforms (e.g., brighthush, brighthush, brighthush).
• Ability to analyze data, create dashboards, and present findings to executive audiences.
• Strong project management skills, with the ability to coordinate initiatives across multiple stakeholders and timelines.

Preferred Qualifications

• Background in DOT compliance, transportation safety, or related regulatory environments.
• Experience working with AI‑enabled platforms or advanced analytics tools.
• Knowledge of the broader safety‑tech ecosystem and emerging industry trends.
• Previous experience in a high‑growth, fast‑paced startup environment.
• Certifications in customer success, project management, or compliance (e.g., CSCS, PMP, or OSHA).

Skills & Competencies

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Influence & Negotiation: Persuade cross‑functional teams and senior executives to align on priorities.
• Project Management: Coordinate initiatives across multiple stakeholders and timelines.
• Customer Advocacy: Champion the customer’s voice within brighthush.
• Analytical Proficiency: Turn data into actionable insights.
• Adaptability: Thrive in a dynamic environment with evolving customer needs.
• Communication Excellence: Articulate complex concepts clearly to technical and non‑technical audiences.
• Leadership Presence: Inspire confidence and drive alignment across teams.

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your ambitions. As you master the enterprise customer success domain, you’ll have opportunities to:

• Lead larger, more strategic accounts or transition into a Director of Customer Success role.
• Shape product strategy by feeding customer insights into our roadmap.
• Mentor junior team members and become a thought leader within the organization.
• Participate in industry conferences, webinars, and speaking engagements.
• Access continuous learning resources—online courses, certifications, and internal knowledge bases—to stay ahead of industry trends.
• Earn performance‑based bonuses and equity that reflect your impact on the company’s success.

Work Environment & Culture

Our remote‑first culture means you can work from anywhere in the United States. We provide:

• Flexible work hours to accommodate different time zones and personal commitments.
• Regular virtual team gatherings, hackathons, and cross‑departmental workshops.
• On‑site visits to our offices for training, collaboration, and company events—when you’re ready.
• A vibrant community of teammates who celebrate wins, share knowledge, and support one another.
• Access to a digital collaboration hub that keeps everyone connected and informed.
• Annual “innovation days” where teams can experiment with new ideas and technologies.

Compensation, Perks, and Benefits

While specific numbers may vary based on experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior customer success roles.
• Performance‑based bonuses tied to customer retention, expansion, and satisfaction metrics.
• Equity options to share in the company’s long‑term success.
• Comprehensive medical, dental, and vision coverage.
• 401(k) plan with company match.
• Generous paid time off, holidays, and flexible sick leave.
• Wellness programs, mental health support, and an employee assistance program.
• Professional development budget and access to industry conferences.
• Monthly wellness stipend for gym memberships, meditation apps, or other health‑related expenses.
• Annual tech stipend to upgrade home office equipment.

Equal Opportunity Employer

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other legally protected characteristic.

Reasonable Accommodations

If you require a reasonable accommodation during the application or interview process, please contact us at [email protected].

How to Apply

Ready to make a tangible impact on the safety and compliance of leading enterprises? Click the link below to submit your application and join the brighthush team.

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