Senior Enterprise Customer Success Lead – San Francisco, CA – Driving Strategic Growth, Innovation, and Customer Success in Embedded Finance at brighthush

About brighthush

In the rapidly evolving world of digital payments, every transaction is an opportunity to create lasting value for businesses and their customers. brighthush is at the forefront of this transformation, redefining how companies embed financial services into their products and experiences. Founded in 2020 by a team of seasoned fintech veterans, we engineered a cloud‑native platform that unifies issuing, acquiring, wallet, and money‑movement capabilities into a single, friction‑free experience. Our technology empowers enterprises of all sizes to issue virtual and physical payment cards, manage digital wallets, and move money with the speed, security, and flexibility that the modern economy demands.

With more than $145 million in funding and a vibrant team of over 140 professionals spread across 25+ U.S. states, brighthush has quickly become a leader in the payments space. Headquartered in San Francisco, we operate under three guiding principles that shape every decision and partnership: customer obsession, executional excellence, and intentional inclusion. These values are not just words on a page—they are the DNA of our culture and the foundation of our success.

Why brighthush?

• Impact at Scale – As a high‑growth startup, you’ll have the chance to shape product, strategy, and culture from the ground up.
• Flat Hierarchy, Direct Leadership – Our intentionally lean structure gives you direct access to senior leaders and the ability to influence company‑wide initiatives.
• Diverse Perspectives – We celebrate varied backgrounds and encourage cross‑functional collaboration across engineering, product, legal, and compliance.
• Growth‑Focused Culture – We thrive in ambiguity, reward curiosity, and provide continuous learning opportunities to help you reach your full potential.
• Competitive Total Rewards – Our compensation philosophy blends market‑competitive salary, equity, and a comprehensive benefits package designed to support your well‑being.

Role Overview

As a Senior Enterprise Customer Success Lead at brighthush, you will own a portfolio of high‑value customers and be responsible for driving mutual growth and success. You will serve as the single point of contact for your clients, guiding them through every stage of their journey—from initial onboarding to multi‑product expansion. Your influence will span across sales, product, engineering, legal, compliance, marketing, and operations, ensuring a seamless experience for both the customer and brighthush.

Key Responsibilities

• Customer Ownership – Champion the success of each account, coordinating cross‑functional teams to deliver a clean, end‑to‑end experience.
• Outcome‑Driven Strategy – Set clear, measurable goals for launch, rollout, and growth. Align stakeholders and marshal resources to achieve these outcomes.
• Portfolio Optimization – Drive net revenue retention (NRR) and payment volume growth. Build and maintain revenue models, forecast performance, and identify upsell opportunities.
• Proactive Expansion – Leverage usage data and account intelligence to spot expansion opportunities before customers ask.
• Subject‑Matter Expertise – Deeply understand your customers’ businesses, verticals, and payment challenges to connect brighthush’s platform to their strategic goals.
• Process & Tooling – Codify best practices into tools, data dashboards, and insights that elevate the entire Customer Success organization.
• Cross‑Functional Influence – Build strong relationships with product, engineering, legal, and compliance teams, driving initiatives without formal authority.
• Executive Communication – Present insights, forecasts, and strategic recommendations to C‑suite executives with clarity and confidence.
• Customer Advocacy – Act as the voice of the customer within brighthush, ensuring that product roadmaps and operational decisions reflect real‑world needs.
• Risk Management – Identify potential churn risks, compliance gaps, or operational bottlenecks and develop mitigation plans in partnership with relevant teams.

Essential Qualifications

• 8+ years of experience in customer‑facing roles (Customer Success, Account Management, or Relationship Management).
• 2+ years of hands‑on experience in payments, financial services, or fintech.
• Track record of owning revenue metrics—quota, NRR, renewals, or forecast—and delivering on them.
• Strong analytical rigor: comfortable with revenue modeling, usage data analysis, and turning insights into actionable narratives.
• Proven ability to influence cross‑functional teams without formal authority.
• End‑to‑end ownership mindset: run programs independently from start to finish, maintaining momentum across internal and external stakeholders.
• Excellent written, verbal, and executive presentation skills.
• Growth mindset: open to giving and receiving feedback with humility.
• Integrity and character that reflect brighthush’s values and raise the bar for the organization.
• Experience with AI workflows to drive efficiency in Customer Success processes.
• Multi‑disciplinary payments expertise: depth in issuing, acquiring, credit, money movement, alternative lending, or expense management.

Preferred Qualifications

• Experience working with large enterprise customers in the SaaS or fintech space.
• Background in building or scaling Customer Success operations in a high‑growth startup.
• Familiarity with modern payment APIs, PCI compliance, and regulatory frameworks.
• Proficiency in data visualization tools (our proprietary data visualization suite) and CRM platforms (our CRM platform).
• Knowledge of AI/ML concepts applied to customer engagement and retention.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture while managing day‑to‑day details.
• Relationship Building – Proven track record of building trust with C‑suite executives and operational leaders alike.
• Data‑Driven Decision Making – Comfortable turning complex data sets into clear, actionable insights.
• Project Management – Skilled at coordinating multiple stakeholders, timelines, and deliverables.
• Adaptability – Thrive in a fast‑moving environment where priorities shift quickly.
• Communication – Exceptional written and verbal communication, with the ability to tailor messaging to diverse audiences.
• Customer‑Centric Mindset – Passion for delivering value and exceeding expectations.

Career Growth & Learning Opportunities

At brighthush, your professional journey is as dynamic as our product roadmap. We offer:

• Rapid Advancement – As we scale, senior leaders are promoted from within, giving you a clear path to executive roles.
• Continuous Learning – Access to industry conferences, workshops, and internal knowledge‑sharing sessions. We invest in your professional growth.
• Mentorship Programs – Pairing with senior leaders across product, engineering, and finance to broaden your skill set.
• Cross‑Functional Projects – Opportunities to lead initiatives that span multiple departments, expanding your influence and expertise.
• Innovation Labs – Dedicated time for experimentation and new ideas that can shape the future of embedded finance.

Work Environment & Company Culture

brighthush thrives on collaboration, transparency, and a relentless focus on customer outcomes. Our culture is built on:

• Flat Hierarchy – Open communication channels and direct access to senior leadership.
• Inclusive Decision‑Making – Diverse perspectives are not just welcomed—they’re essential to our success.
• Flexibility – Hybrid work model with core in‑office days (Monday‑Thursday) and the flexibility to work remotely based on your location.
• Well‑Being Focus – Gym membership discounts, wellness stipends, and regular team‑building events.
• Innovation Labs – Dedicated time for experimentation and new ideas that can shape the future of embedded finance.

Compensation & Benefits

At brighthush, we believe in a fair, equitable, and performance‑based rewards philosophy. Our compensation package includes:

• Competitive Salary – Annual base salary range of $150,000 to $200,000, commensurate with experience and market benchmarks.
• Equity – Stock options that align your success with the company’s long‑term growth.
• 401(k) Program – Company match to help you build a secure financial future.
• Paid Time Off – Flexible PTO policy, plus paid parental leave: up to 16 weeks for birth parents and up to 6 weeks for non‑birth parents.
• Home Office Stipend – Reimbursement for internet, phone, and office equipment.
• Health & Wellness – Comprehensive medical, dental, and vision coverage, plus mental health resources.
• Well‑Being Perks – Gym membership discounts, wellness stipends, and regular team‑building events.

Our Commitment to Diversity & Inclusion

brighthush is dedicated to building a diverse and inclusive workforce. We welcome candidates from all backgrounds, identities, and experiences. We do not discriminate based on gender identity, sexual orientation, race, religion, age, national origin, disability, or any other protected characteristic. We encourage you to share your preferred pronouns with us so we can address you respectfully.

How to Apply

Ready to join a team that’s redefining the future of payments? Submit your application through our careers portal. We look forward to learning how your expertise and passion can help brighthush continue to empower businesses worldwide.

Important Note on Recruitment Fraud

brighthush will never request payment, bank details, or conduct interviews via text or chat apps. All official communications will come from @brighthush.com or our official recruitment platform.