Senior Enterprise Customer Success Leader – Cloud Identity & Privileged Access Champion Driving Adoption, Expansion, and Advocacy for brighthush

Welcome to brighthush – The Future of Cloud Identity Security

In a world where digital transformation is accelerating faster than ever, the need for secure, intelligent identity management has never been greater. brighthush is at the forefront of this revolution, delivering a cloud‑native Privileged Access Management (PAM) platform that unifies visibility, dynamic privilege control, and secrets governance across every layer of an organization’s digital ecosystem. By eliminating standing privileges, automating just‑in‑time access, and maintaining continuous compliance, we empower security teams to protect everything from legacy on‑premise systems to cutting‑edge AI workloads—all while keeping innovation moving at full speed.

Founded by seasoned cybersecurity veterans who have successfully exited previous ventures, brighthush has quickly become one of the most talked‑about cloud security startups worldwide. Our patented technology is trusted by organizations of all sizes—from mid‑market companies to Fortune 500 enterprises—and we are on a rapid growth trajectory that offers ambitious professionals the chance to shape the next era of identity security.

At brighthush, we believe that identity security should be seamless, intelligent, and universally trusted. We are building a world where every privileged action is auditable, every secret is protected, and every user’s access is governed by the principle of least privilege—all while enabling teams to innovate at speed.

Why This Role Matters

As a Senior Enterprise Customer Success Leader at brighthush, you will be the strategic anchor for a portfolio of high‑value enterprise accounts. You will own the entire post‑sale journey—from initial deployment through long‑term expansion and renewal—blending relationship management, project execution, and technical coordination to ensure our customers realize measurable ROI, achieve security outcomes, and become enthusiastic advocates for the brighthush platform.

In this role, you will influence the future of identity security by turning complex technical challenges into tangible business value. Your success will directly impact customer retention, revenue growth, and the overall perception of brighthush as a trusted partner in the security ecosystem.

Key Responsibilities

Relationship Management & Customer Outcomes

• Serve as the primary point of contact and trusted strategic advisor for a portfolio of enterprise accounts after the sale.
• Build and nurture deep, long‑term relationships with technical stakeholders, security leaders, and executive sponsors.
• Design and lead structured onboarding programs that guarantee on‑time, on‑scope deployments and set customers up for measurable success.
• Host monthly technical check‑ins with key stakeholders to review platform health, resolve blockers, and accelerate adoption.
• Prepare and deliver executive‑level Quarterly Business Reviews (QBRs) that showcase value, usage trends, and roadmap alignment.
• Proactively monitor account health, identify churn risk early, and develop mitigation plans before issues are escalated.
• Act as the voice of the customer within brighthush, translating field insights into actionable product feedback.
• Champion customer success stories through case studies, reference calls, and participation in product councils.

Project & Deployment Management

• Own the end‑to‑end project plan for each customer deployment, ensuring milestones are met and stakeholders stay aligned.
• Manage timelines, action items, and follow‑ups with meticulous attention to detail—nothing falls through the cracks.
• Collaborate closely with brighthush Customer Success Engineers to drive technical implementation and resolve configuration challenges.
• Educate customers on best practices, identity and access management workflows, and PAM use cases that are relevant to their unique environments.
• Leverage brighthush’s integration ecosystem to connect with customers’ existing identity providers and cloud platforms.
• Document deployment processes and create reusable playbooks that accelerate future onboarding.

Cross‑Functional Coordination & Internal Alignment

• Act as the connective tissue between customers and internal teams—including Product Management, Pre‑Sales, Sales Architects, Sales Engineers, and Account Managers—to ensure seamless handoffs and a consistent experience.
• Provide regular, structured updates to the VP of Customer Success, CRO, and CEO on account status, strategic opportunities, and escalation items.
• Partner with Sales and Pre‑Sales during expansion and renewal cycles to ensure accurate scoping and smooth transitions.
• Advocate for customer needs internally, translating field insights into actionable product feedback.
• Drive customer advocacy initiatives such as case studies, reference calls, and participation in product councils.
• Coordinate with Marketing to develop joint customer success stories and thought‑leadership content.

Essential Qualifications

• 5+ years of experience in a Customer Success Manager, Technical Account Manager, or enterprise‑facing post‑sales role, preferably within a B2B SaaS environment.
• Proven track record of managing large enterprise accounts with complex, multi‑stakeholder environments and multi‑phase deployment projects.
• Strong project management skills: you run structured programs, own timelines, and follow through relentlessly.
• Exceptional communication and presentation abilities—comfortable speaking to both C‑level executives and technical engineers.
• Deep understanding of cybersecurity, cloud environments, and identity technologies—including PAM, IAM, IGA, SSO, and RBAC/ABAC models.
• Familiarity with major cloud platforms and leading identity providers, as well as integration with third‑party security solutions.
• Experience coordinating across multiple internal teams (sales, engineering, product, support) and delivering concise, executive‑level updates.
• Demonstrated ability to thrive in a fast‑paced, early‑stage or high‑growth startup environment, building processes where none exist.
• Must be based in the United States or Canada.

Preferred Qualifications (Nice to Have)

• Background working with security‑focused, compliance‑heavy, or regulated‑industry customers (e.g., financial services, healthcare, government).
• Familiarity with infrastructure tools such as Terraform, Ansible, or Kubernetes.
• Prior experience at a PAM, IGA, or cloud security vendor.

Skills & Competencies

• Strategic thinking and the ability to translate customer pain points into actionable roadmaps.
• Strong analytical skills—capable of interpreting usage data, identifying trends, and recommending improvements.
• Excellent stakeholder management—balancing the needs of technical teams, security leaders, and executive sponsors.
• Project management proficiency—using tools like Jira, Asana, or Trello to track progress and deliver on time.
• Customer‑centric mindset—always prioritizing the customer’s success and delight.
• Adaptability and resilience—thriving in a dynamic, fast‑moving environment.
• Proactive problem‑solving—anticipating challenges and crafting elegant solutions.
• Strong written and verbal communication—crafting clear, concise, and persuasive content for all audiences.

Career Growth & Learning Opportunities

At brighthush, your career path is designed to accelerate. As you demonstrate success in managing enterprise relationships and driving expansion, you can progress into senior leadership roles such as Senior Customer Success Manager, Customer Success Team Lead, or Director of Customer Success. We also support lateral moves into product management, solutions engineering, or go‑to‑market strategy, allowing you to shape the broader direction of the company.

Our commitment to continuous learning includes:

• Access to a curated library of cybersecurity and SaaS‑focused courses.
• Mentorship programs pairing you with senior leaders and industry experts.
• Opportunities to present at internal and external conferences, positioning you as a thought leader.
• Regular hack‑days and innovation sprints where you can experiment with new ideas that could become future product features.
• Annual learning stipend to attend industry events, workshops, or certification programs.

Work Environment & Culture at brighthush

brighthush champions a culture of ownership, curiosity, and relentless improvement. Our remote‑first philosophy empowers team members to design their own workday while staying tightly connected through collaborative tools, regular video check‑ins, and transparent communication channels. We celebrate diversity of thought, encourage bold ideas, and reward those who turn challenges into opportunities.

Compensation & Perks

Competitive Base Salary: Market‑aligned with experience and responsibilities. Performance Bonuses: Quarterly and annual incentives tied to customer success metrics and company growth. Equity: Stock options that reward long‑term commitment and impact. Health & Wellness: Comprehensive medical, dental, and vision coverage, plus a generous wellness stipend. Remote‑First Flexibility: Work from anywhere in the United States or Canada with a flexible schedule that supports work‑life balance. Professional Development: Annual learning stipend, conference travel, and access to industry certifications. Team Building & Culture: Quarterly virtual events, hack‑days, and community outreach initiatives.

How to Apply

If you’re ready to lead enterprise customers to new heights of security and innovation, we’d love to hear from you. Bring your passion for technology, your knack for building lasting relationships, and your drive to make a measurable impact. Apply now and join the brighthush team in shaping the future of identity security.