Senior Enterprise Customer Success Leader – Global Adoption & Expansion Champion – Driving Fortune 500 Supply Chain Transformation & AI‑Enabled Visibility at brighthush (Remote – UK, France, Germany, Ireland, Sweden)

About brighthush

brighthush is more than a technology vendor – it is a global movement reshaping how the world’s most complex supply chains operate. Founded in 1984 by a trio of visionary engineers, brighthush has evolved into a leading AI‑infused orchestration platform that delivers end‑to‑end visibility, real‑time analytics, and predictive insights. With a presence on six continents and a flagship headquarters in Ottawa, Canada, we empower enterprises to navigate volatility, reduce risk, and accelerate decision‑making.

Our platform serves over 40,000 users across 100+ countries, partnering with Fortune 500 brands, government agencies, and non‑profit organizations to tackle the toughest challenges in logistics, inventory management, and demand forecasting. At brighthush, diversity, collaboration, and a relentless focus on measurable customer value are the cornerstones of our culture.

Why Supply‑Chain Success Matters Today

In an era of rapid digital transformation, global trade disruptions, and heightened sustainability expectations, supply‑chain resilience is no longer optional – it is a competitive imperative. Companies that can see every link in their network, predict disruptions before they happen, and respond with agility are the ones that thrive. brighthush’s AI‑powered orchestration platform gives these organizations the clarity and control they need to stay ahead of the curve.

From pandemic‑induced supply shocks to geopolitical tensions, the ability to anticipate and mitigate risk has become a strategic advantage. Our customers rely on brighthush to turn data into actionable intelligence, enabling them to reduce inventory costs, improve service levels, and meet ESG targets simultaneously.

Location & Work Model

This is a fully remote role. You can work from home and be located anywhere within the UK, France, Germany, Ireland, or Sweden. We value flexibility and trust our teams to deliver results from wherever they thrive. You will be part of a global, distributed team that collaborates across time zones, cultures, and disciplines.

Role Overview

As a Senior Enterprise Customer Success Leader, you will be the linchpin that ensures our largest, most strategic accounts unlock the full business value of brighthush’s solutions. You will blend deep consultative partnership with strategic commercial influence, cultivating robust relationships with executive stakeholders and advocating for customer needs to maximize the impact of our platform. Your leadership will shape governance models for critical accounts, drive adoption, and surface expansion opportunities in close collaboration with Sales, Renewals, Product, and Support.

In addition to managing day‑to‑day success, you will act as a thought leader, representing brighthush at industry events, webinars, and client engagements. Your insights will help shape the future of supply‑chain technology and position brighthush as a trusted advisor in the space.

Key Responsibilities

• Build Trusted Partnerships – Lead long‑term relationships with executive and senior stakeholder teams across assigned accounts, aligning our solutions with their strategic supply‑chain objectives.
• Governance & Success Planning – Establish and maintain a robust governance framework for each account, including executive business reviews, stakeholder maps, success‑plan cadences, and risk/issue forums.
• Customized Success Plans – Develop tailored success plans that weave customer business drivers into KPIs, accelerating time‑to‑value and ensuring renewal readiness.
• Cross‑Functional Collaboration – Partner with Sales, Renewals, Product, and Customer Support to map growth opportunities, qualify expansion leads (SQLs), and align solutions with customer priorities.
• Commercial Insight – Monitor license usage, user adoption, and scenario expansion to identify upsell, cross‑sell, and next‑sell opportunities, contributing to revenue growth.
• Data‑Driven Advocacy – Analyze account health, usage patterns, risk signals, and upsell indicators; translate insights into actionable recommendations for executive stakeholders.
• Escalation Management – Coordinate with internal teams to resolve escalations swiftly, maintaining customer trust and satisfaction.
• Thought Leadership – Represent brighthush at industry events, webinars, and client engagements, positioning the brand as a trusted advisor in supply‑chain innovation.
• Continuous Improvement – Provide feedback to Product and Engineering on feature enhancements, ensuring our roadmap reflects real‑world customer needs.
• Mentorship & Team Development – Coach and mentor junior Customer Success Managers, fostering a culture of learning and high performance.
• Strategic Forecasting – Contribute to quarterly and annual account forecasts, ensuring alignment with sales and product roadmaps.
• Community Building – Facilitate user groups and customer advisory councils to create peer‑to‑peer learning opportunities.

Essential Qualifications

• Bachelor’s degree in Business, Engineering, Supply Chain Management, or a related field; MBA or advanced degree preferred.
• 7+ years of experience managing enterprise accounts, preferably within the SaaS or technology sector.
• Proven track record of leading governance models and crafting customized success plans that drive adoption and renewal.
• Demonstrated success in technology adoption and business transformation, resulting in measurable value realization and account expansion.
• Experience identifying, qualifying, and supporting upsell, cross‑sell, and next‑sell opportunities in large enterprise settings.
• Solid understanding of supply‑chain processes, systems, and operational best practices.
• Exceptional written and verbal communication skills, with a history of delivering impactful presentations to executive‑level audiences.
• Hands‑on experience with SaaS platforms and customer success tools.
• Proficiency in brighthush and brighthush for managing customer relationships, tracking account health, and driving proactive engagement.
• Project Management Professional (PMP) certification is an asset.
• Willingness to travel up to 20% to global client sites, subsidiaries, and industry events as required.

Preferred Qualifications

• Experience in a fast‑paced, high‑growth technology company.
• Background in AI‑driven analytics or data‑centric product environments.
• Knowledge of global supply‑chain standards (e.g., SCOR, ISO 28000).
• Fluency in multiple languages, particularly French or German.
• Experience leading cross‑regional teams in a distributed environment.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and translate customer goals into actionable plans.
• Relationship Management – Proven skill in building trust with C‑suite executives and cross‑functional teams.
• Analytical Acumen – Strong data‑driven mindset to interpret usage metrics and derive insights.
• Commercial Insight – Keen eye for spotting revenue opportunities and aligning them with customer success.
• Project Management – Expertise in coordinating multi‑disciplinary initiatives and delivering on timelines.
• Communication Excellence – Clear, concise, and persuasive communication across all levels.
• Adaptability – Thrives in a dynamic environment, quickly adjusting to evolving priorities.
• Customer‑Centric Mindset – Passion for delivering exceptional customer experiences and outcomes.
• Leadership Presence – Ability to influence without authority and inspire teams toward shared goals.
• Technology Fluency – Comfortable navigating complex SaaS ecosystems and integrating new tools.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. As a Senior Enterprise Customer Success Leader, you will:

• Lead high‑impact initiatives that shape the future of supply‑chain technology.
• Collaborate with senior leaders across Product, Engineering, and Sales, gaining exposure to all facets of the business.
• Participate in leadership development programs, mentorship circles, and hackathons that foster innovation.
• Earn certifications in advanced customer success methodologies, AI analytics, and supply‑chain strategy.
• Advance to Director of Customer Success, Head of Enterprise Accounts, or VP of Customer Experience roles.
• Take ownership of global account strategy, influencing product roadmap and market positioning.
• Build a personal brand as a thought leader in supply‑chain transformation, speaking at conferences and publishing white papers.

Culture & Work Environment

brighthush is built on a foundation of trust, transparency, and a relentless focus on customer value. Our culture is defined by:

• Inclusivity & Diversity – A dedicated Diversity, Equity, and Inclusion Committee drives hiring practices, training, and community engagement.
• Well‑Being & Flexibility – Flexible vacation policies, company‑wide days off, and virtual fitness classes support physical and mental health.
• Continuous Learning – Regular training, mentorship programs, and career development workshops keep our teams at the cutting edge.
• Recognition & Rewards – Peer recognition programs, referral bonuses, and hackathon prizes celebrate innovation and teamwork.
• Community Impact – We actively support sustainability initiatives and community causes, aligning our operations with a net‑zero strategy.
• Global Collaboration – Working across continents fosters cross‑cultural understanding and broadens your professional network.

Compensation & Benefits

While specific figures vary by location and role, brighthush offers a competitive total rewards package that includes:

• Market‑aligned base salary with performance‑based bonuses.
• Equity options to share in the company’s growth.
• Comprehensive health, dental, and vision plans.
• Retirement savings plans with company matching.
• Generous paid time off, flexible work arrangements, and remote‑work stipend.
• Professional development budget and access to industry conferences.
• Well‑being stipend for gym memberships, meditation apps, or wellness programs.
• Annual tech stipend for home‑office upgrades.
• Employee assistance program and mental‑health resources.

Why Join brighthush?

As a Senior Enterprise Customer Success Leader at brighthush, you will be at the forefront of transforming global supply chains. You’ll partner with Fortune 500 brands – brighthush, brighthush, brighthush, brighthush, brighthush – to deliver tangible business outcomes that keep shelves stocked, medicines available, and operations running smoothly. Your work will have a direct, measurable impact on the world’s most critical industries.

We are committed to creating an inclusive, supportive environment where every voice is heard. If you are ready to elevate your career, drive meaningful change, and join a team that values innovation, collaboration, and purpose, we encourage you to apply today.

How to Apply

Ready to make a difference? Click the link below to submit your application and join the brighthush community.

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Accessibility & Accommodations

brighthush welcomes candidates from all backgrounds and provides accommodations upon request to ensure fairness and accessibility throughout our recruitment process. If you require an accommodation, please reach out to us at [email protected]. This contact is for accessibility requests only and cannot be used to inquire about the status of applications.

Commitment to Fair Hiring

brighthush is dedicated to a fair and transparent recruitment process. We use AI tools in the initial screening stage to match resumes against job requirements, but all subsequent decisions—including final selection—are made by our human recruitment team. AI does not make any final hiring decisions.