Senior Enterprise Customer Success Leader – Spearheading AI‑Driven Legal Operations Adoption, Renewal, Expansion, and Strategic Growth at brighthush

About brighthush

brighthush is redefining the way in‑house legal teams operate in the digital age. By marrying advanced artificial intelligence with a user‑centric, workflow‑oriented platform, we empower legal professionals to draft, research, and manage risk with unprecedented speed and precision. Our solution is not just a tool; it’s a strategic partner that integrates seamlessly into existing legal ecosystems, turning data into actionable insights and transforming compliance into a competitive advantage.

With a global footprint that spans more than 2,000 organizations—from Fortune 500 powerhouses to nimble startups—brighthush has become the backbone of modern legal operations worldwide. Our impact is measured by tangible results: an 80 NPS score that far exceeds the B2B SaaS industry average, a 200 % year‑over‑year revenue acceleration, and a proven history of doubling annual recurring revenue within six months of a Series B funding round. In November 2025, brighthush secured a $60 million Series B investment at a $555 million valuation, led by investors who share our vision for the future of legal technology. The company’s relentless focus on customer success earned it the #1 Highest Customer Satisfaction award at the 2026 SaaS Awards, a testament to the culture of excellence that permeates every level of the organization.

At brighthush, we live by six guiding principles that shape everything we do:

• 1% Better Every Day: Continuous, incremental improvements across all deliverables.
• Customer Obsession: Start with the customer and work backward.
• Ship Today: Bias toward action and iteration over perfection.
• Find a Way: Resourcefulness and ambition over constraint.
• Care: Direct, honest communication—even when it’s uncomfortable.
• Own It: Full accountability, proactive communication, and meticulous attention to detail.

Why brighthush is a Game Changer in Legal AI

The legal industry is undergoing a seismic shift. Traditional contract drafting, risk assessment, and compliance processes are being disrupted by AI‑driven automation, knowledge management, and collaborative platforms. brighthush sits at the intersection of these trends, offering a unified solution that eliminates silos, reduces manual effort, and unlocks actionable insights from legal data. Our platform’s AI capabilities enable predictive contract analysis, automated policy enforcement, and real‑time collaboration, giving legal teams the agility they need to respond to regulatory changes, market dynamics, and internal growth initiatives.

What sets brighthush apart is our commitment to customer success as a strategic partnership. We don’t just sell a product; we embed ourselves into the fabric of our clients’ legal operations, ensuring that every adoption milestone translates into measurable business value. This partnership mindset has earned us a reputation as a trusted advisor to some of the world’s most demanding legal departments.

Role Overview

As a Senior Enterprise Customer Success Leader at brighthush, you will be the linchpin that connects product innovation, sales execution, and client outcomes. You will own the critical moments of onboarding, adoption, renewal, and expansion for our largest, most strategic accounts. Your influence will shape how legal leaders perceive value from day one and how they continue to derive ROI throughout the customer lifecycle.

This is a hands‑on, high‑impact role for a self‑motivated professional who thrives on commercial ownership, close customer relationships, and the ability to shape processes in a fast‑growing B2B SaaS startup. You will be a trusted advisor to General Counsel, Legal Operations leaders, and other executive stakeholders, ensuring that brighthush remains an indispensable part of their legal ecosystem.

Key Responsibilities

• End‑to‑End Onboarding: Lead customers from kickoff through adoption, including implementation planning, stakeholder mapping, workflow discovery, training, launch readiness, and post‑launch follow‑up. Design and deliver customized onboarding roadmaps that align with each client’s unique objectives.
• Adoption & Usage Monitoring: Track product usage, identify blockers, and help legal teams embed brighthush into daily workflows across contracts, research, drafting, policies, and playbook‑based review. Use data dashboards to surface adoption trends and recommend targeted interventions.
• Renewal & Expansion Strategy: Own or partner on renewal conversations for enterprise and strategic accounts, leveraging adoption data, customer outcomes, stakeholder engagement, and ROI analysis to drive renewal and expansion. Develop renewal playbooks that articulate value and mitigate churn risk.
• Relationship Building: Cultivate trusted relationships with General Counsel, Legal Operations leaders, legal team champions, and other executive stakeholders. Serve as the primary point of contact for escalations, strategic initiatives, and partnership opportunities.
• Product Feedback Loop: Translate customer feedback into clear product insights, adoption themes, and roadmap input for the Product team. Champion the customer voice in cross‑functional meetings and sprint reviews.
• Live Engagements: Lead live demos, onboarding sessions, office hours, and executive business reviews tailored to legal audiences. Craft compelling narratives that connect product features to business outcomes.
• Process & Tool Development: Contribute to the creation and refinement of CS processes, playbooks, and tools that scale with our growing customer base. Document best practices and share knowledge across the Customer Success organization.
• Key Success Metrics: Own and report on metrics such as Net Promoter Score, Customer Health Score, Renewal Rate, Expansion Revenue, and Time‑to‑Value. Use these metrics to drive continuous improvement and strategic decision‑making.

Essential Qualifications

• 3–7 years of experience in B2B SaaS Customer Success or a comparable customer‑facing role, with a proven track record of owning onboarding, adoption, renewals, or expansion for enterprise and strategic customers.
• Exceptional presentation skills, with comfort leading live demos, customer trainings, office hours, and executive business reviews.
• Data‑driven mindset: ability to use customer data, product usage, and business outcomes to craft renewal and expansion narratives.
• Strong discovery and relationship management skills, including early identification of adoption blockers and customer risk.
• Technical aptitude: quick to learn complex products and explain them clearly to non‑technical users.
• Ownership mindset, sound judgment, and comfort operating in a fast‑paced startup environment.
• Experience building processes in a startup or scale‑up where systems are still evolving.
• Excellent communication skills in both written and verbal English; additional languages are a plus.

Preferred Qualifications

• Background supporting legal, compliance, finance, HR, or other professional‑services‑oriented teams.
• Experience with AI, legal tech, productivity software, workflow automation, knowledge management, or collaboration tools.
• Prior exposure to enterprise‑level account management and multi‑stakeholder engagement.
• Experience with customer success platforms such as brighthush or similar.
• Knowledge of contract lifecycle management (CLM) and e‑discovery processes.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day execution.
• Communication: Clear, concise, and persuasive communication across all levels.
• Analytical Acumen: Proficiency in interpreting usage metrics, financial data, and customer health scores.
• Collaboration: Comfortable working cross‑functionally with Sales, Product, Support, and Leadership.
• Adaptability: Thrives in ambiguity, embraces change, and drives initiatives forward.
• Customer Advocacy: Passionate about championing the customer’s voice within the organization.
• Project Management: Ability to manage multiple initiatives simultaneously and deliver results on time.
• Problem‑Solving: Creative thinker who can devise innovative solutions to complex challenges.

Career Growth & Learning Opportunities

At brighthush, your growth trajectory is as dynamic as our product roadmap. You will:

• Progress from Customer Success Manager to Senior Manager, then to Director or VP of Customer Success, depending on performance and business needs.
• Gain exposure to product strategy, go‑to‑market planning, and executive leadership.
• Participate in leadership development programs, mentorship, and cross‑functional projects.
• Attend industry conferences, workshops, and training sessions to stay ahead of legal AI trends.
• Contribute to thought leadership pieces, webinars, and case studies that showcase brighthush’s impact.
• Earn certifications in customer success, product management, or legal technology to deepen your expertise.

Work Environment & Company Culture

brighthush thrives on a culture of transparency, collaboration, and relentless curiosity. Our remote‑first model empowers you to work from anywhere while staying connected through daily stand‑ups, weekly all‑hands, and informal virtual coffee breaks. We celebrate wins—both big and small—through public shout‑outs, peer recognition, and quarterly “Impact Awards.” Our teams are cross‑functional, meaning you’ll partner with product, engineering, sales, and marketing to deliver a seamless customer experience.

Compensation, Perks, and Benefits

While specific figures vary by role and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonus tied to customer health, renewal, and expansion metrics.
• Equity or stock‑option plan that aligns your success with the company’s long‑term growth.
• Comprehensive health, dental, and vision insurance for you and your dependents.
• Unlimited paid time off (PTO) and a generous parental leave policy.
• Professional development stipend and access to industry‑leading learning platforms.
• Flexible work hours and a fully remote work environment.
• Annual wellness stipend, mental health resources, and on‑site fitness memberships for those who choose to work from our hubs.

How to Apply

If you are a proactive, customer‑centric leader who thrives in a fast‑paced, high‑growth environment, we want to hear from you. Bring your passion for legal technology, your knack for building lasting relationships, and your drive to help organizations unlock the full potential of AI‑powered legal operations.

Ready to shape the future of legal tech? Apply for this job today and join the brighthush team where your impact is measured in real, measurable outcomes for our clients and our company.