Senior Enterprise Customer Success Manager – AEC Sector – Driving Adoption, Retention, Expansion, and Strategic Growth for Global Architecture, Engineering & Construction Leaders at brighthush

About brighthush

brighthush is more than a SaaS provider; we are the digital catalyst reshaping the built‑environment industry. Our cloud‑native platform fuses enterprise resource planning (ERP) and customer relationship management (CRM) into a single, scalable ecosystem that empowers architects, engineers, and construction firms to orchestrate projects from concept to completion with speed, precision, and profitability. From a niche startup to a global leader, we now serve over 200 AEC enterprises across North America, Europe, and Asia.

Our mission is simple yet ambitious: accelerate digital transformation for every stakeholder in the AEC ecosystem. By delivering a unified platform that unites project finance, resource allocation, and client engagement, we free our customers to focus on design excellence and construction quality while we handle the operational complexity. brighthush is built on a foundation of innovation, data‑driven insights, and a relentless focus on customer success.

Why brighthush?

• Impactful Work: Your initiatives will directly influence the bottom line of high‑profile AEC firms, driving measurable improvements in project delivery, cost control, and revenue growth.
• Growth Opportunities: We invest heavily in professional development, mentorship, and career progression. From leadership programs to industry certifications, your growth is our priority.
• Inclusive Culture: Diversity, equity, and inclusion are woven into every aspect of our organization. We celebrate different perspectives and foster an environment where everyone can thrive.
• Competitive Compensation: A balanced mix of base salary, performance commissions, equity, and a comprehensive benefits package ensures you are rewarded for your contributions.
• Work‑Life Balance: Flexible work arrangements, generous PTO, and a supportive remote‑first mindset help you maintain harmony between professional and personal life.
• Industry Leadership: As a thought leader in AEC technology, brighthush offers you the chance to shape the future of the industry and influence best practices worldwide.
• Community & Collaboration: Our hybrid model encourages collaboration across geographies, and we host regular hackathons, industry meet‑ups, and team‑building events to keep the community vibrant.

Role Overview

As a Senior Enterprise Customer Success Manager at brighthush, you will own a portfolio of our most strategic AEC customers. Your primary mission is to ensure these accounts extract maximum value from the brighthush platform, driving adoption, renewal, and expansion. You will serve as the trusted advisor to C‑level executives, project managers, and operational leaders, orchestrating cross‑functional initiatives that align with each client’s business objectives. Your influence will shape product roadmaps, inform go‑to‑market strategies, and elevate the overall customer experience.

Key Responsibilities

• Strategic Account Leadership: Build and nurture long‑term relationships with decision makers and key stakeholders across client organizations. Lead quarterly business reviews, executive briefings, and strategic planning sessions that surface opportunities and address challenges.
• Adoption & Expansion: Champion the brighthush platform’s adoption across project teams. Identify upsell and cross‑sell opportunities, and develop tailored expansion roadmaps that align with each client’s growth trajectory.
• Customer Health & Retention: Monitor health metrics, forecast churn risk, and implement proactive retention strategies. Deliver timely, data‑driven insights to both clients and internal stakeholders.
• Program & Project Management: Design and execute strategic programs that support client success, including implementation plans, training schedules, and change‑management initiatives.
• Cross‑Functional Collaboration: Coordinate with Sales, Product, Implementation, and Support teams to deliver seamless customer experiences. Serve as the voice of the customer within brighthush.
• Thought Leadership: Provide industry insights, best‑practice guidance, and thought‑leadership content to help clients stay ahead of market trends.
• Mentorship & Team Development: Coach junior success managers, share knowledge, and foster a customer‑centric mindset across the team.
• Reporting & Analytics: Produce regular reports on account health, adoption metrics, and expansion pipeline. Use data to inform strategy and demonstrate ROI to clients.
• Escalation Management: Resolve complex issues with urgency and professionalism, ensuring client satisfaction and trust.
• Travel & Client Engagement: Travel 25‑30% to client sites, industry events, and partner conferences to strengthen relationships and stay connected to market dynamics.

Essential Qualifications

• 8+ years of experience in Customer Success or Enterprise Account Management within a B2B SaaS environment.
• 5+ years managing enterprise or strategic accounts, preferably in the AEC vertical.
• Proven track record of driving adoption, renewals, and expansion for complex, multi‑stakeholder accounts.
• Exceptional communication, negotiation, and presentation skills; comfortable owning the room with C‑level executives.
• Strategic thinker with a proactive mindset; adept at identifying upsell opportunities and mitigating risks early.
• Self‑starter who thrives in a fast‑paced, growth‑oriented environment.
• Strong cross‑functional collaboration skills; experience working with remote teams.
• Proficiency in Salesforce and customer success platforms such as ChurnZero, Gainsight, or similar.
• Strong organizational and strategic planning abilities, with a focus on expansion strategies.
• Bachelor’s degree preferred; relevant experience will be considered.

Preferred Qualifications

• Deep understanding of the Architecture, Engineering & Construction industry, including its unique challenges and opportunities.
• Prior experience with ERP and/or CRM solutions in a B2B context.
• Experience leading cross‑functional teams and managing large, complex projects.
• Knowledge of data analytics tools and ability to translate metrics into actionable insights.

Skills & Competencies

• Customer Advocacy: Passion for championing client success and delivering measurable value.
• Strategic Vision: Ability to align client goals with brighthush’s product roadmap and services.
• Analytical Thinking: Proficiency in interpreting data, spotting trends, and making data‑driven decisions.
• Influence & Persuasion: Skilled at building consensus across diverse stakeholder groups.
• Project Management: Strong planning, execution, and follow‑through skills.
• Adaptability: Comfortable navigating ambiguity and shifting priorities.
• Collaboration: Proven ability to work effectively with Sales, Product, Implementation, and Support teams.

Career Growth & Learning

At brighthush, we believe that your growth is our growth. As a Senior Enterprise Customer Success Manager, you will:

• Advance to Director or VP of Customer Success roles, overseeing a global team of success managers.
• Lead strategic initiatives that shape product development and go‑to‑market strategies.
• Participate in executive‑level leadership programs and mentorship circles.
• Access continuous learning resources, including industry certifications, workshops, and conferences.
• Benefit from a structured career ladder with clear performance metrics and promotion pathways.

Work Environment & Company Culture

brighthush is built on five core values that guide every decision and interaction:

• Team: Collaboration across departments and geographies fuels innovation.
• Customer‑Focused: Our customers are at the heart of everything we do.
• Driven: We set ambitious goals and relentlessly pursue excellence.
• Ownership: Every employee has a stake in our success and is empowered to act.
• Fun & Integrity: We celebrate wins, learn from failures, and always do the right thing.

Our hybrid work model offers flexibility, allowing you to work from home, the office, or client sites as needed. We host regular team‑building events, hackathons, and industry meet‑ups to foster community and continuous learning. The brighthush culture is one where curiosity is rewarded, ideas are shared freely, and success is celebrated collectively.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base salary range: $116,450 – $141,750 per year.
• Performance‑based commissions tied to NRR, expansion, and renewal metrics.
• Equity participation, allowing you to share in brighthush’s long‑term success.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) with company match.
• Generous paid time off (PTO) and flexible holiday schedule.
• Professional development stipend and access to industry conferences.
• Wellness programs, including gym memberships and mental health resources.
• Employee assistance program and life‑insurance benefits.

For more details on brighthush’s benefits offerings, please visit brighthush.com/employee-benefits.

How to Apply

Ready to take the next step in your career and help AEC leaders unlock their full potential? Submit your application today and join a team that values innovation, collaboration, and customer success.

Apply Now

Equal Opportunity Employer

brighthush is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.