Senior Enterprise Customer Success Manager – AEC & Strategic Account Leadership – Driving Growth, Innovation, and Client Success at brighthush

About brighthush

brighthush is a trailblazing SaaS powerhouse that is redefining the Architecture, Engineering & Construction (AEC) landscape. By delivering cutting‑edge project‑management, ERP, and CRM solutions, we empower firms to streamline operations, foster collaboration, and unlock new revenue streams. With a global footprint and a culture that prizes innovation, customer obsession, and continuous learning, brighthush is on a rapid growth trajectory and is seeking a seasoned Enterprise Customer Success Manager to join our high‑impact team.

Why brighthush?

• Impactful Work: As the trusted advisor for our most complex, high‑value accounts, you will directly influence client success and company revenue.
• Career Momentum: Our clear career ladder accelerates advancement—from Customer Success Manager to Senior Manager, Director, and VP of Customer Success.
• Culture of Excellence: Transparency, collaboration, and a data‑driven mindset guide everything we do. Our Culture Committee ensures every voice is heard and that we continuously improve our workplace.
• Competitive Compensation: A blend of base salary, performance bonuses, equity, and a comprehensive benefits package that supports your health, wellbeing, and financial future.
• Work‑From‑Anywhere Flexibility: Whether you’re in the office, at home, or on the road, you’ll have the tools and autonomy to work effectively.

Key Responsibilities

As the Enterprise Customer Success Manager, you will own the end‑to‑end customer journey for our most strategic AEC accounts. Your day‑to‑day activities will include:

• Building and nurturing long‑term relationships with C‑level executives, project managers, and key stakeholders across client organizations.
• Conducting comprehensive account health assessments, including business condition, projections, and system configuration reviews.
• Identifying and executing upsell and expansion opportunities through consultative selling and value‑based conversations.
• Developing and executing strategic account plans that align with client goals, timelines, and success metrics.
• Coordinating cross‑functional initiatives—product, engineering, sales, and support—to deliver on customer commitments.
• Managing client expectations, prioritizing requests, and ensuring timely resolution of escalations.
• Delivering regular account reviews, status reports, and data‑driven insights that demonstrate ROI and value.
• Mentoring junior team members, fostering a customer‑centric mindset, and sharing best practices across the Customer Success organization.
• Representing brighthush at industry events, conferences, and client meetings to build brand credibility and gather market intelligence.

Essential Qualifications

• Minimum 5 years of experience managing enterprise or strategic accounts in a B2B SaaS environment.
• Proven track record of driving adoption, renewals, and expansion for complex, multi‑departmental accounts.
• Strong communication, negotiation, and presentation skills with the ability to influence at all levels.
• Experience working with executives—both internally and externally—and owning the room during strategy sessions.
• Proficiency with Salesforce and Customer Success platforms such as ChurnZero or Gainsight.
• Excellent organizational and strategic planning abilities, with a focus on upsell and expansion strategies.
• Bachelor’s degree preferred; relevant experience will be considered in lieu of a degree.
• Ability to travel 25‑30% of the time for client visits and industry events.

Preferred Qualifications

• 8+ years of experience in Customer Success or Account Management within the AEC vertical.
• Deep understanding of the unique challenges and opportunities in Architecture, Engineering, and Construction.
• Experience with ERP and/or CRM solutions tailored to the AEC industry.
• Prior exposure to complex, multi‑stakeholder engagements and large‑scale implementation projects.
• Demonstrated ability to develop creative solutions for complex customer requirements.

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Customer‑Obsessed Mindset
• Data‑Driven Decision Making
• Project Management & Execution
• Cross‑Functional Collaboration
• Problem‑Solving & Critical Thinking
• Adaptability & Resilience in a Fast‑Paced Environment
• Mentorship & Team Development

Career Growth & Learning Opportunities

At brighthush, learning is a continuous journey. As an Enterprise Customer Success Manager, you will:

• Participate in our structured onboarding program, covering Customer Success methodologies, product deep dives, and internal processes.
• Access a wealth of learning resources—webinars, workshops, and industry certifications—to sharpen your skills.
• Receive mentorship from senior leaders who have a proven track record of scaling customer success functions.
• Be eligible for equity ownership, allowing you to share in the company’s long‑term success.
• Progress to senior roles such as Senior Customer Success Manager, Director of Customer Success, or VP of Customer Success, depending on performance and business needs.

Work Environment & Culture

Our culture is built on the principles of transparency, collaboration, and a relentless focus on customer value. You’ll find:

• A flat organizational structure that encourages open dialogue and rapid decision‑making.
• Regular town‑hall meetings where leadership shares company vision, metrics, and strategic priorities.
• A Culture Committee that organizes team‑building events, volunteer opportunities, and wellness initiatives.
• Flexible work arrangements that support work‑life balance, including remote work options and generous paid time off.
• A commitment to diversity, equity, and inclusion, ensuring that every team member feels valued and empowered.

Compensation & Benefits

While specific figures may vary based on experience, the overall package includes:

• Competitive base salary aligned with market benchmarks for senior Customer Success roles.
• Performance‑based bonuses tied to customer health, expansion, and retention metrics.
• Equity options that allow you to share in brighthush’s growth.
• 401(k) with employer match to support your long‑term financial planning.
• Health, dental, and vision insurance, along with a wellness stipend.
• Pet insurance and mental health resources.
• Generous paid parental leave and open PTO policy.
• Professional development budget for conferences, courses, and certifications.
• Home office stipend and technology allowances.

First 30 Days

Immerse yourself in brighthush’s Customer Success playbook, product suite, and internal processes. Build relationships with cross‑functional stakeholders and begin engaging with your assigned book of business. Familiarize yourself with our customer health metrics and complete the onboarding program.

Within 60 Days

Establish deep relationships within your accounts, understand key success metrics, and proactively assess customer health. Identify initial expansion opportunities and begin drafting strategic account plans.

Within 90 Days

Lead customer calls, facilitate value‑based discussions, and present actionable insights. Manage at‑risk customers, uncover upsell opportunities, and ensure clients progress toward desired outcomes with robust account plans.

How to Apply

Ready to take the next step in your career and make a tangible impact on the AEC industry? Click the link below to submit your application and join the brighthush team.

Apply to brighthush Today