Senior Enterprise Customer Success Manager – AI Security SaaS Solutions, Global Remote Leadership, Growth‑Focused, Strategic Account Management & Expansion at brighthush – Driving Customer Success, Adoption, and Revenue Growth

About brighthush

brighthush is a trailblazer in the AI‑security arena, fusing pioneering research with practical, real‑world solutions that shield the most critical AI assets. Born from a coalition of world‑class AI researchers and seasoned security veterans, we have engineered a patent‑pending platform that protects AI models, data pipelines, and deployment environments from the most sophisticated adversarial attacks. Our technology is not just theoretical – it is deployed in real‑world environments across defense, finance, healthcare, and the largest AI platforms worldwide. Recognized by industry leaders as the RSA Innovation Sandbox Winner, CB Insights AI 100, CyberTech 100, and SC’s Most Promising Early‑Stage Startup, brighthush is on a relentless mission: to make AI safe, accessible, and transformative for every organization that relies on it.

In a world where AI is becoming the backbone of critical infrastructure, the stakes for security have never been higher. brighthush sits at the cutting edge of research and real‑world application, delivering a solution that protects AI models, data pipelines, and deployment environments from sophisticated adversarial threats. Our platform is built on rigorous research, continuous monitoring, and proactive defense, ensuring that our customers can innovate without compromising safety.

Why Join brighthush?

• Global Impact: Your work will help protect critical infrastructure, financial systems, and cutting‑edge AI models from sophisticated adversarial attacks.
• Rapid Growth: We recently closed a $100 M Series B round, led by brighthush and backed by top‑tier investors, fueling platform expansion, go‑to‑market initiatives, and a worldwide team.
• Remote‑First Culture: Fully distributed, we bring the team together a few times a year and provide generous home‑office stipends, monthly internet/phone allowances, and annual workspace upgrades.
• Learning & Development: A dedicated L&D fund supports conferences, certifications, and industry events. We champion continuous growth for every team member.
• Diversity, Equity & Inclusion: We actively build a diverse workforce and are proud to be an equal‑opportunity employer.
• Competitive Compensation & Benefits: Comprehensive health, vision, dental, 401(k) plans, unlimited flexible time off, 15 paid holidays, and more.

Role Overview

As a Senior Enterprise Customer Success Manager at brighthush, you will be the trusted partner for a portfolio of high‑value enterprise accounts. Your mission is to ensure every customer feels supported, informed, and positioned for long‑term success. You will own the post‑sales journey—from onboarding to renewal—and act as the bridge between customers, sales, engineering, and executive stakeholders. The ideal candidate thrives on proactive engagement, meticulous organization, and a passion for delivering measurable value.

Key Responsibilities

• Customer Communication & Coordination:
  • Maintain regular check‑ins, status updates, and account‑specific emails.
  • Participate in customer calls, capture actionable insights, and drive follow‑ups.
  • Serve as the primary point of contact for all customer inquiries and escalations.
• Onboarding & Implementation:
  • Lead the seamless onboarding process, ensuring customers achieve early success.
  • Collaborate with the implementation team to align technical requirements with business objectives.
  • Develop and deliver tailored training sessions and documentation.
• Account Management & Growth:
  • Build deep, strategic relationships with C‑suite executives and technical leads.
  • Identify upsell and cross‑sell opportunities that align with customer goals.
  • Prepare and present renewal proposals, demonstrating ROI and value.
• Product Advocacy & Feedback:
  • Act as the customer’s voice within brighthush, gathering feedback and prioritizing feature requests.
  • Collaborate with product and engineering teams to shape roadmap decisions.
  • Champion best practices and use‑case success stories across the organization.
• Data‑Driven Success:
  • Track and analyze key performance indicators (KPIs) such as NPS, churn, adoption rates, and usage metrics.
  • Generate quarterly business reviews (QBRs) that highlight achievements and future plans.
  • Use data insights to proactively address potential risks and opportunities.
• Cross‑Functional Collaboration:
  • Partner with sales to hand off new opportunities and ensure smooth transitions.
  • Work closely with engineering to resolve technical issues and provide product updates.
  • Coordinate with marketing to share success stories and case studies.

Essential Qualifications

• 10+ years of experience in enterprise customer success, account management, or related roles within the SaaS or AI industry.
• Proven track record of managing high‑value enterprise accounts and driving renewals and expansions.
• Strong understanding of AI, machine learning, and cybersecurity concepts.
• Excellent communication, presentation, and negotiation skills.
• Ability to translate technical details into business value for diverse audiences.
• Experience with CRM systems (e.g., Salesforce, HubSpot) and customer success platforms (e.g., Gainsight, Totango).
• Self‑motivated, highly organized, and comfortable working in a remote, distributed environment.

Preferred Qualifications

• Background in a security‑focused organization or a deep‑tech startup.
• Experience with enterprise AI deployments in regulated industries such as finance, defense, or healthcare.
• Knowledge of threat modeling, adversarial machine learning, and defensive AI techniques.
• Fluency in multiple languages or experience working with global teams.
• Certifications in project management (PMP, Scrum) or cybersecurity (CISSP, CEH).

Skills & Competencies

• Strategic thinking and business acumen.
• Customer‑centric mindset with a passion for delivering exceptional service.
• Analytical mindset: comfortable working with data to drive decisions.
• Strong stakeholder management and influence skills.
• Adaptability: thrive in a fast‑moving, evolving environment.
• Team collaboration: work effectively across sales, engineering, product, and marketing.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Senior Enterprise Customer Success Manager, you will have the opportunity to:

• Progress to a Director of Customer Success or Head of Enterprise Accounts role.
• Lead cross‑functional initiatives that shape product strategy and go‑to‑market plans.
• Mentor junior team members and contribute to the development of the customer success function.
• Participate in industry conferences, workshops, and hackathons to stay at the forefront of AI security.
• Leverage our L&D fund to pursue certifications, advanced courses, or executive training programs.

Work Environment & Company Culture

brighthush is a fully remote, distributed organization that values flexibility, transparency, and collaboration. Our culture is built on:

• Innovation: We encourage experimentation and reward bold ideas that push the boundaries of AI security.
• Ownership: Every team member is empowered to take initiative and drive results.
• Inclusivity: We celebrate diverse perspectives and foster an environment where everyone feels heard.
• Well‑being: We provide comprehensive health benefits, mental‑health resources, and unlimited flexible time off.
• Community: Regular virtual town halls, hack days, and social events keep our global team connected.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior customer success leaders.
• Performance‑based bonuses tied to customer retention, expansion, and satisfaction metrics.
• Equity options that align your success with the company’s long‑term growth.
• Comprehensive health, vision, and dental coverage for you and your dependents.
• 401(k) plan with company match.
• Unlimited flexible time off and 15 paid holidays.
• Home‑office stipend, monthly internet/phone allowance, and annual workspace upgrade budget.
• Access to a dedicated L&D fund for conferences, certifications, and courses.

How to Apply

If you are a seasoned customer success professional with a passion for AI security and a desire to make a global impact, we want to hear from you. Please submit your resume, a cover letter outlining your relevant experience, and any portfolio or case studies that demonstrate your success in driving customer outcomes.

Conclusion

Join brighthush and become a pivotal part of a mission‑driven team that is redefining the future of AI safety. Your expertise will help protect the most critical systems worldwide while you grow your career in a dynamic, high‑growth environment. Apply today and help us build a safer, smarter world.