Senior Enterprise Customer Success Manager – AI Workflow Adoption & Expansion Specialist – Remote, Global Impact

About brighthush

brighthush is a trailblazing AI‑powered workforce platform that redefines how enterprises design, deploy, and scale intelligent automation across every layer of their organization. Founded in 2022, we have rapidly become the go‑to partner for Fortune 500 companies, logistics leaders, and global supply‑chain innovators. Our mission is simple yet ambitious: to empower every business with the ability to automate routine tasks, accelerate decision‑making, and unlock new levels of operational excellence through advanced AI and machine‑learning technologies.

With a vibrant, distributed team of 250+ professionals, brighthush thrives on a culture of curiosity, ownership, and relentless execution. We believe that the best ideas come from people who are not afraid to ask questions, experiment, and iterate at speed. Whether you’re a seasoned engineer, a data scientist, or a customer‑centric professional, you’ll find a place at brighthush where your voice matters and your impact is measurable.

Why Join brighthush?

• Remote‑First, Global Team: Work from anywhere in the United States and collaborate with colleagues across North America, Europe, and Latin America.
• Impact‑Driven Culture: Your work directly influences how enterprises adopt AI, driving tangible business outcomes for our customers.
• Growth & Learning: Access to continuous learning programs, mentorship from industry leaders, and the opportunity to shape the future of AI‑powered operations.
• Competitive Compensation: Equity, performance bonuses, and a comprehensive benefits package that includes health, dental, vision, and flexible time off.

Role Overview

As a Senior Enterprise Customer Success Manager at brighthush, you will be the trusted partner for our largest, most strategic accounts. You will own the entire customer journey—from onboarding and adoption to expansion and renewal—ensuring that each enterprise client realizes maximum value from our AI workforce platform. Your success will be measured by the measurable impact you create: increased adoption rates, reduced time‑to‑value, and expanded AI workflows across customer organizations.

Key Responsibilities

• Account Ownership & Executive Engagement: Serve as the primary day‑to‑day and executive‑level liaison for a portfolio of large enterprise accounts, building deep relationships with C‑suite leaders, operations managers, and technical teams.
• Adoption & Value Acceleration: Define success metrics with each customer (e.g., resolution time, load coverage, calls automated, cost savings) and develop a data‑driven roadmap to achieve them.
• Business Reviews & Insight Delivery: Conduct regular business reviews that translate performance data into clear business outcomes, actionable insights, and next‑step recommendations.
• Expansion & Upsell Leadership: Identify and champion new use cases, business units, and geographic opportunities, collaborating closely with Sales to drive revenue growth.
• Cross‑Functional Collaboration: Partner with forward‑deployed engineers, deployment strategists, and product teams to scope, launch, and iterate on new workflows that meet evolving customer needs.
• Account Health & Renewal Management: Monitor health scores, anticipate risks, and lead renewal negotiations with a clear view of the value delivered.
• Customer Feedback Loop: Capture and synthesize customer feedback into actionable product and engineering enhancements.
• Process & Playbook Development: Build repeatable playbooks, onboarding materials, and best‑practice guides that scale as the Customer Success function grows.

Essential Qualifications

• 4–7 years of experience in Customer Success, Account Management, or a related customer‑facing role within a B2B SaaS or technology company.
• Proven track record of driving adoption, retention, and expansion, with a strong sense of ownership over renewal and growth targets.
• Exceptional executive presence and the ability to communicate effectively with both frontline operators and C‑level stakeholders.
• Data‑savvy mindset: comfortable interpreting usage and performance metrics, building narratives, and recommending data‑driven next steps.
• Technical curiosity: while coding is not required, you should be able to discuss integrations, APIs, workflows, and AI concepts with customers and engineers.
• Bias for ownership and speed, thriving in ambiguity within a fast‑growing startup environment.
• Hands‑on experience in logistics, freight, or supply‑chain operations (e.g., freight broker, 3PL, carrier, shipper, or logistics technology company) is highly desirable.
• Experience with AI, automation, or voice products.
• Familiarity with TMS, WMS, or CRM systems.
• Fluency in Spanish, Portuguese, or another language is a plus, given our Latin American and international customer base.
• Prior experience at an early‑stage or high‑growth startup.

Preferred Qualifications

• Background in enterprise logistics or supply‑chain technology, with a deep understanding of the challenges and opportunities in that domain.
• Experience leading cross‑functional initiatives that bridge product, engineering, and sales teams.
• Strong storytelling skills, with the ability to craft compelling narratives around data and customer success stories.
• Demonstrated ability to build and scale customer success processes, playbooks, and knowledge bases.
• Experience working with global, multi‑stakeholder accounts and navigating complex organizational structures.

Skills & Competencies

• Strategic Thinking & Execution
• Customer‑Centric Mindset
• Data Analysis & Storytelling
• Relationship Building & Influence
• Project Management & Prioritization
• Adaptability & Resilience
• Technical Fluency (API, integration, AI fundamentals)
• Multilingual Communication (Spanish/Portuguese optional)

Career Growth & Learning Opportunities

At brighthush, your career trajectory is defined by your ambition and performance. As a Customer Success Manager, you will:

• Progress to Senior Customer Success Manager, Director of Customer Success, or VP of Customer Success roles.
• Lead cross‑functional initiatives that shape product strategy and go‑to‑market plans.
• Mentor junior team members and contribute to the development of the Customer Success function.
• Participate in industry conferences, webinars, and thought‑leadership opportunities.
• Access continuous learning resources, including certifications in AI, data analytics, and customer success frameworks.

Work Environment & Culture at brighthush

Our remote‑first culture is built on trust, transparency, and collaboration. You will:

• Work with a distributed team that values autonomy and accountability.
• Participate in weekly all‑hands meetings, quarterly town halls, and informal virtual coffee chats.
• Enjoy flexible working hours that accommodate different time zones and personal commitments.
• Be part of a culture that celebrates experimentation, learning from failure, and celebrating wins together.

Compensation & Benefits

• Competitive base salary commensurate with experience.
• Performance‑based bonus structure.
• Equity package that aligns your success with the company’s growth.
• Comprehensive health, dental, and vision coverage.
• 401(k) plan with company match.
• Generous paid time off, sick leave, and parental leave policies.
• Professional development stipend and access to learning platforms.
• Wellness programs, including virtual fitness classes and mental health resources.

How to Apply

If you are passionate about driving customer success in a high‑impact, AI‑driven environment and thrive in a fast‑moving startup, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Senior Enterprise Customer Success Manager role at brighthush.

Ready to join a team that is redefining the future of work? Click the link below to apply now.