Senior Enterprise Customer Success Manager – AI‑Driven Revenue Growth Strategist & Customer Advocacy Champion at brighthush

Welcome to brighthush – The Vanguard of Revenue Intelligence

In today’s hyper‑competitive marketplace, data is no longer a luxury—it’s a necessity. Yet, the sheer volume of information can overwhelm even the most seasoned sales and marketing teams. brighthush solves this paradox by marrying cutting‑edge artificial intelligence with deep revenue‑operations expertise. Our Predictive Revenue System transforms raw data into actionable insights, enabling organizations worldwide—from Fortune 500 leaders to nimble startups—to reduce churn, uncover expansion opportunities, and accelerate sustainable growth. If you thrive on turning analytics into tangible business impact, brighthush offers the platform to amplify your influence.

Why brighthush is Your Next Career Destination

At brighthush, we’re more than a remote‑first, mission‑driven company. We’re a community of curious, data‑savvy professionals who believe that measurable customer success drives real business outcomes. As a senior leader, you’ll experience:

• Full autonomy to shape strategy and influence product direction.
• Direct mentorship from senior leaders across Customer Success, Product, and Sales.
• A culture that rewards transparency, collaboration, and impact over process.
• Opportunities to lead cross‑functional initiatives that define the future of revenue intelligence.
• Access to a global network of industry experts and thought leaders.

Role Overview

The Senior Enterprise Customer Success Manager is the strategic partner and trusted advisor for a portfolio of high‑value enterprise customers. Your mission is to ensure each client realizes tangible, revenue‑driven value from our Predictive Revenue System, driving renewals, expansions, and advocacy. You will blend analytical rigor with executive‑level communication to proactively manage risk, identify growth opportunities, and champion the customer’s voice across brighthush.

Key Responsibilities

• Customer Ownership: Own the end‑to‑end customer journey for a defined book of business, ensuring high adoption, retention, and net revenue expansion.
• Data‑Driven Prioritization: Leverage AI‑surfaced health signals, product usage analytics, and engagement scores to identify accounts at risk or ripe for expansion.
• Strategic Business Reviews: Conduct quarterly executive business reviews (EBRs) that translate platform usage into clear ROI, revenue impact, and strategic insights.
• Growth Enablement: Partner with Account Management to surface expansion opportunities, develop value‑based proposals, and close upsell deals.
• Customer Advocacy: Serve as the customer’s advocate within brighthush, translating feedback into product enhancements and coordinating cross‑functional resources to resolve challenges.
• Enablement & Adoption: Design and deliver tailored onboarding, training, and enablement programs that accelerate adoption and help customers achieve their business goals.
• Cross‑Functional Collaboration: Work closely with Product, Engineering, Marketing, and Support to ensure a seamless, high‑quality customer experience.
• Metrics & Reporting: Track and report on key success metrics (NPS, churn, expansion revenue, usage depth) and use insights to refine strategies.
• Thought Leadership: Represent brighthush at industry events, webinars, and customer panels, positioning the brand as a thought leader in revenue intelligence.
• Process Improvement: Continuously evaluate and refine customer success processes, ensuring scalability and efficiency as the customer base grows.

Essential Qualifications

• 5+ years of experience in Customer Success, Account Management, or a post‑sale role within a B2B SaaS environment.
• Proven track record of owning retention and expansion outcomes, consistently meeting or exceeding net revenue growth targets.
• Deep familiarity with product usage data, customer health scoring, and AI‑driven analytics to inform proactive engagement.
• Strong executive presence with the ability to conduct high‑level business reviews and influence senior stakeholders.
• Excellent written and verbal communication skills, capable of translating technical platform capabilities into business value.
• Experience with revenue intelligence or engagement platforms (e.g., brighthush) is highly desirable.
• Comfortable partnering with sales teams in a shared‑account model to drive upsell and cross‑sell initiatives.
• Proficiency in CRM and CS tools such as Salesforce, Gainsight, or similar platforms.

Preferred Qualifications

• Background in data science or analytics, with the ability to interpret complex metrics and derive actionable insights.
• Experience leading customer success teams or managing a larger portfolio of enterprise accounts.
• Knowledge of AI/ML concepts and how they can be applied to customer health and revenue forecasting.
• Demonstrated ability to influence product roadmap through structured customer feedback.
• Experience with advanced analytics tools such as SQL, Tableau, or Power BI.

Core Skills & Competencies

• Strategic Thinking: Ability to see the big picture and align customer success initiatives with business objectives.
• Analytical Acumen: Proficiency in data analysis tools (Excel, SQL, Tableau) and interpreting usage dashboards.
• Relationship Building: Talent for building trust with C‑suite executives and cross‑functional teams.
• Problem Solving: Creative and proactive approach to identifying and resolving customer challenges.
• Project Management: Skilled at coordinating multiple stakeholders and driving initiatives to completion.
• Adaptability: Comfortable working in a fast‑paced, evolving environment with shifting priorities.
• Communication: Clear, concise, and persuasive in both written and verbal formats.
• Customer‑Centric Mindset: Passionate about delivering exceptional customer experiences and outcomes.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You’ll have access to:

• Mentorship from senior leaders in Customer Success, Product, and Sales.
• Regular training on AI, revenue operations, and advanced analytics.
• Opportunities to lead cross‑functional projects that shape the product roadmap.
• Clear career progression paths to Director of Customer Success, VP of Customer Experience, or Head of Revenue Operations.
• Annual learning stipend for certifications, courses, and industry conferences.
• Internal knowledge‑sharing sessions with product, engineering, and data science teams.

Work Environment & Culture

Our remote‑first culture means you can work from anywhere while staying connected through:

• Weekly all‑hands meetings and town halls.
• Collaborative tools (Slack, Zoom, Notion) that keep teams aligned.
• Quarterly virtual retreats and optional in‑person meetups.
• A culture of transparency, where data and outcomes drive decision making.
• Commitment to work‑life balance, with flexible hours and generous paid time off.
• Inclusive hiring practices that celebrate diversity and foster belonging.
• Community service initiatives and volunteer days to give back to local communities.

Compensation & Benefits

While specific figures vary by experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior Customer Success roles.
• Performance‑based bonus tied to retention, expansion, and customer satisfaction metrics.
• Equity or stock‑option program to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance.
• 401(k) matching and retirement planning resources.
• Unlimited paid time off and flexible working arrangements.
• Professional development stipend and access to industry conferences.
• Wellness programs, including mental health support and fitness reimbursements.
• Employee referral bonus program and recognition awards.

Our Commitment to Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We actively seek candidates from all backgrounds and encourage individuals who may not meet every qualification to apply if they are passionate, curious, and mission‑driven.

Ready to Make an Impact?

If you’re excited about owning real commercial outcomes, leveraging AI to drive customer success, and building lasting relationships with enterprise leaders, we want to hear from you. Join brighthush and help shape the future of revenue operations—one customer at a time.

Apply Today! .