Senior Enterprise Customer Success Manager – AI‑Powered Compliance Solutions, Strategic Account Leadership & Customer Advocacy Champion – Remote‑First at brighthush

About brighthush

brighthush is more than a technology provider; it is a catalyst for transformation in the financial compliance arena. Since our inception in 2017, we have partnered with banks, payment platforms, crypto exchanges, and other high‑risk financial institutions to help them stay ahead of fraud, money laundering, and other illicit activities. Our unique blend of cutting‑edge artificial intelligence, intuitive dashboards, and automated workflows turns complex regulatory requirements into simple, actionable insights that empower compliance teams to act decisively.

We believe that the battle against financial crime is fought in code, language, and design. That’s why our product is engineered to be as smart as it is simple, as powerful as it is clear, and as adaptable as it is future‑proof. At brighthush, we’re building more than software – we’re building a community of compliance professionals who can focus on what matters most: protecting people and institutions from financial crime.

In an era where regulatory demands are growing faster than ever, brighthush sits at the intersection of technology and compliance, delivering AI‑driven solutions that help organizations stay ahead of fraud, money laundering, and other illicit activities. Our team is passionate, collaborative, and relentlessly focused on delivering measurable impact for our clients.

Why Join brighthush?

At brighthush, we thrive on speed, impact, and continuous learning. Our culture is built on four core pillars:

• Continuous Learning: We invest in mentorship, training, and real‑world experimentation to keep our team at the cutting edge.
• Inclusive Collaboration: Every voice matters. We celebrate diverse perspectives and encourage open dialogue across all levels.
• Impact‑First Mindset: Your work directly influences the success of our clients and the future of compliance technology.
• Remote‑First Flexibility: Work from anywhere in the United States and enjoy a healthy work‑life balance.

As a member of brighthush, you’ll be part of a distributed team that is passionate about solving complex problems, building lasting relationships, and driving measurable change for our customers.

About the Role

The Senior Enterprise Customer Success Manager at brighthush is a highly visible, cross‑functional role that sits at the intersection of customer advocacy, product strategy, and business growth. You will partner with senior stakeholders across our client base, collaborate with engineering, product, and marketing, and act as the voice of the customer within the organization.

We’re looking for someone who is passionate about building meaningful relationships, has a bias for over‑communicating, and is eager to solve problems creatively and pragmatically. In this role, you will be the linchpin that ensures our enterprise customers not only adopt our platform but also realize sustained value, leading to long‑term partnership and expansion.

Key Responsibilities

• Build and nurture deep client relationships: Engage with C‑suite executives, compliance officers, and technical leads to understand their goals, challenges, and success metrics.
• Develop and execute strategic account plans: Create tailored roadmaps that drive adoption, retention, and expansion, ensuring each partnership maximizes lifetime value.
• Act as a trusted advisor: Coach customers on best practices, help them navigate the evolving landscape of AI in compliance, and translate insights into actionable next steps that deliver measurable ROI.
• Collaborate cross‑functionally: Work closely with product, engineering, sales, and marketing to surface customer feedback, influence roadmap decisions, and launch new features.
• Own the customer journey: From onboarding to renewal, manage the full lifecycle, proactively identify risks, and implement mitigation strategies.
• Drive data‑driven insights: Leverage usage analytics, NPS scores, and churn metrics to uncover trends, forecast outcomes, and recommend improvements.
• Champion continuous improvement: Identify gaps in playbooks, create reusable frameworks, and share best practices across the CSM team.
• Represent the customer in executive forums: Present insights, success stories, and improvement opportunities to senior leadership within both brighthush and client organizations.
• Mentor junior team members: Share knowledge, provide coaching, and help build a high‑performing customer success culture.

Essential Qualifications

• 3+ years of experience as a Customer Success Manager in a SaaS environment, preferably managing enterprise accounts.
• Strong track record of building and scaling customer relationships at senior levels.
• Experience working with financial institutions or fintech companies is highly desirable.
• Analytical mindset: Comfortable with data analysis, dashboards, and deriving actionable insights.
• Excellent communication skills—both written and verbal—across technical and non‑technical audiences.
• Proactive, resourceful, and creative: Able to build playbooks from scratch and iterate quickly.
• Passion for continuous learning and staying current with industry trends, especially AI and compliance.
• Strong teamwork ethic: Demonstrated ability to collaborate across departments and support teammates.
• Experience with customer success platforms (e.g., Gainsight, Totango, or similar) and CRM systems.

Preferred Qualifications

• Background in compliance, risk management, or financial crime prevention.
• Experience with AI/ML products and translating technical capabilities into business value.
• Knowledge of regulatory frameworks such as AML, KYC, OFAC, and GDPR.
• Fluency in additional languages is a plus.
• Experience leading cross‑functional initiatives or product launches.

Skills & Competencies

• Strategic thinking and account planning
• Stakeholder engagement and influence
• Problem‑solving and creative troubleshooting
• Data analysis and KPI tracking
• Project management and cross‑team coordination
• Customer advocacy and empathy
• Adaptability in a fast‑paced, high‑growth environment
• Strong presentation and storytelling skills
• Resilience and ability to thrive under ambiguity

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You’ll have access to:

• Mentorship from senior leaders across product, engineering, and sales.
• Regular training sessions on AI, compliance regulations, and industry best practices.
• Opportunities to lead cross‑functional initiatives, such as product launches or customer advocacy programs.
• Clear career pathways to senior CSM, Director of Customer Success, or even product leadership roles.
• Conferences, webinars, and industry events—fully reimbursed to keep you at the forefront of the field.
• Access to a curated library of books, courses, and certifications relevant to your role.

Work Environment & Culture

Our remote‑first model means you can work from anywhere in the United States. We provide:

• Competitive salary and performance‑based bonuses.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off, including mental health days.
• Flexible work hours and a results‑oriented approach.
• Annual company retreats and virtual team‑building events.
• Access to a modern, collaborative workspace with the latest tools and technology.
• Wellness stipend for gym memberships, meditation apps, or home office upgrades.
• Unlimited vacation policy to support work‑life balance.

Compensation & Benefits

While specific figures vary based on experience, we offer a competitive base salary, a robust equity package, and a full suite of benefits designed to support your well‑being and professional growth. Additional perks include:

• Unlimited vacation policy.
• Wellness stipend for gym memberships, meditation apps, or home office upgrades.
• Professional development budget for courses, certifications, and conferences.
• Employee referral bonuses.
• Annual performance reviews with clear metrics for advancement.

How to Apply

If you’re excited about building lasting relationships, driving customer success, and shaping the future of compliance technology, we’d love to hear from you—even if you don’t tick every single box. At brighthush, we value curiosity, resilience, and a willingness to learn.

Ready to join a team that’s changing the world of financial compliance? Click the link below to submit your application and start your journey with brighthush.