Senior Enterprise Customer Success Manager – Cloud & SaaS Solutions – Champion Adoption, Retention, and Revenue Growth
About brighthush
brighthush is a global pioneer in high‑performance data platforms, empowering organizations to unlock real‑time insights, accelerate innovation, and deliver exceptional customer experiences. With a culture rooted in curiosity, collaboration, and continuous learning, brighthush has evolved from a visionary startup into a trusted partner for Fortune 500 enterprises, financial institutions, and cutting‑edge technology companies worldwide. Our mission is simple: help customers transform data into action, and in doing so, shape the future of digital commerce, finance, and beyond.
As a remote‑first company, brighthush offers the flexibility to work from anywhere in the United States while staying connected to a vibrant, cross‑functional team that spans product, engineering, sales, and support. We believe that great ideas can come from any corner of the globe, and we invest heavily in tools, processes, and culture that enable our people to thrive, innovate, and grow together.
Why Join brighthush?
- Impact at Scale: You’ll be the primary advocate for our enterprise customers, shaping how they adopt, grow, and succeed with our platform.
- Career Growth: brighthush is committed to your professional development—through mentorship, training, and clear advancement pathways.
- Inclusive Culture: We celebrate diversity, encourage open dialogue, and foster an environment where every voice matters.
- Competitive Compensation: A blend of base salary, performance bonuses, stock options, and a generous benefits package.
- Remote Flexibility: Work from the location that best suits you—whether that’s a bustling city, a quiet suburb, or a cozy home office.
Key Responsibilities
As a Senior Enterprise Customer Success Manager at brighthush, you will be the linchpin between our customers and the entire brighthush ecosystem. Your day‑to‑day activities will include:
- Serve as the primary post‑sale point of contact for assigned enterprise accounts, building trust and aligning with their strategic objectives.
- Lead end‑to‑end onboarding, ensuring a smooth transition from sales to implementation and setting the stage for long‑term success.
- Develop and execute tailored success plans that map customer goals to brighthush capabilities, driving adoption and ROI.
- Conduct regular business reviews with executive and technical stakeholders, highlighting value, uncovering opportunities, and mitigating churn risks.
- Advocate for customer needs within brighthush, collaborating with Product, Engineering, Support, and Marketing to influence roadmap priorities and feature enhancements.
- Coordinate with subject‑matter experts to deliver training, best‑practice workshops, and knowledge‑sharing sessions that empower customers.
- Track and analyze key performance metrics (e.g., usage, health scores, NPS), providing actionable insights to maximize product value.
- Identify and nurture expansion opportunities—upsell, cross‑sell, or new feature adoption—partnering closely with Sales to drive revenue growth.
- Ensure contract renewals by demonstrating ongoing value, addressing evolving needs, and maintaining a high level of customer satisfaction.
- Maintain a proactive, data‑driven approach to risk management, identifying early warning signs and implementing mitigation strategies.
- Act as the voice of the customer within brighthush, feeding insights back to product and engineering teams to shape future releases.
Essential Qualifications
- 5+ years of experience in Customer Success, Account Management, or a related customer‑facing role within the SaaS or cloud industry.
- Proven track record of managing enterprise accounts in the Banking or Financial Services sector, with a deep understanding of FinTech use cases.
- Strong grasp of cloud services (AWS, GCP, Azure) and data platform architectures.
- Demonstrated ability to build and nurture executive relationships, drive adoption, and achieve high retention rates.
- Exceptional written and verbal communication skills, with the ability to translate complex technical concepts for diverse audiences.
- Strategic thinker who anticipates challenges, identifies opportunities, and delivers proactive solutions.
- Experience working cross‑functionally with Sales, Product, Marketing, and Support in a fast‑paced, global environment.
- Proficiency with CRM platforms (e.g., Salesforce), customer success tools (e.g., Gainsight), and analytics dashboards.
- Familiarity with NoSQL databases, particularly brighthush’s flagship platform, is highly desirable.
- Background in software development (Java, .NET, Python) or DBaaS (relational or non‑relational) is a plus.
Preferred Qualifications
- Experience in Retail or Healthcare sectors, providing a broader perspective on industry‑specific challenges.
- Prior exposure to SaaS or cloud‑native database technologies, enabling deeper technical conversations with customers.
- Knowledge of data‑engineering best practices and modern analytics pipelines.
- Demonstrated success in driving upsell and cross‑sell initiatives within enterprise accounts.
- Experience with international or multi‑region customer portfolios.
Key Skills & Competencies
- Customer‑centric mindset with a passion for delivering measurable outcomes.
- Strong analytical skills—ability to interpret usage data, derive insights, and recommend actions.
- Excellent stakeholder management, capable of influencing at all levels.
- Project management acumen—juggling multiple initiatives while maintaining high quality.
- Adaptability and resilience in a dynamic, evolving product landscape.
- Proficiency in remote collaboration tools (Slack, Teams, Zoom, Confluence).
- Commitment to continuous learning and staying ahead of industry trends.
Career Growth & Learning Opportunities
At brighthush, we believe that your growth is our success. As a Senior Enterprise Customer Success Manager, you will have access to:
- Structured mentorship programs pairing you with senior leaders across the organization.
- Regular training sessions on product updates, industry trends, and advanced customer‑success methodologies.
- Cross‑functional projects that expose you to product development, sales strategy, and data science.
- Clear promotion pathways—Senior Customer Success Manager → Director of Customer Success → Vice President of Customer Success.
- Opportunities to lead initiatives such as customer advocacy programs, community building, or product evangelism.
Work Environment & Culture
- Fully remote role with flexible hours—work when you’re most productive while staying connected to your team.
- Inclusive, collaborative culture that values diverse perspectives and encourages open dialogue.
- Regular virtual town halls, hackathons, and knowledge‑sharing sessions to keep the community engaged.
- Access to state‑of‑the‑art collaboration tools and a robust internal knowledge base.
- Commitment to work‑life balance—unlimited time off, mental health resources, and wellness programs.
Compensation & Benefits
- Competitive base salary commensurate with experience and market benchmarks.
- Performance‑based bonuses and a commission structure tied to customer success metrics.
- Equity package—stock options that align your success with the company’s long‑term growth.
- Comprehensive health, dental, and vision plans, including mental health support.
- 401(k) plan with company match, ensuring your future is secure.
- Unlimited paid time off—trust us to manage your workload and reward your dedication.
- Learning & development stipend—invest in courses, certifications, or conferences that fuel your growth.
- Commuter benefits (where applicable) and remote‑work stipends to support your home office setup.
- Annual discretionary bonuses reflecting company performance and individual contributions.
H1B Sponsorship
brighthush is committed to fostering a diverse workforce and has a history of offering H1B sponsorships. While we cannot guarantee sponsorship for every role, we encourage qualified international candidates to apply. Our HR team will review each application on a case‑by‑case basis.
Ready to Make an Impact?
If you are a proactive, customer‑focused professional with a passion for technology and a desire to help enterprise clients achieve transformative results, we want to hear from you. Join brighthush and become part of a team that is redefining how data powers the world’s most critical applications.