Senior Enterprise Customer Success Manager – Cloud & SaaS Solutions – Champion of Adoption, Retention, and Revenue Growth for Fortune 500 Clients at brighthush – Driving Strategic Partnerships and Customer Success Excellence

About brighthush

brighthush is a trailblazer in the data‑platform arena, delivering high‑performance, real‑time analytics that empower Fortune 500 enterprises, global financial institutions, and next‑generation technology firms. Our mission is simple yet profound: transform raw data into actionable insights that drive innovation, elevate customer experiences, and shape the future of digital commerce, finance, and beyond. With a culture rooted in curiosity, collaboration, and continuous learning, brighthush has evolved from a visionary startup into a trusted partner for the world’s most demanding organizations.

As a fully remote‑first company, brighthush offers the flexibility to work from anywhere in the United States while staying connected to a vibrant, cross‑functional team that spans product, engineering, sales, and support. We believe that great ideas can come from any corner of the globe, and we invest heavily in tools, processes, and culture that enable our people to thrive, innovate, and grow together.

Why brighthush is a Game Changer

In today’s data‑driven economy, the ability to turn insights into action is a competitive advantage. At brighthush, we provide the platform that turns raw data into real‑time intelligence, enabling our clients to make faster, smarter decisions. By joining our team, you’ll be part of a company that is redefining how enterprises harness data, and you’ll help shape the next wave of digital transformation.

Your Impact as a Senior Enterprise Customer Success Manager

As the primary advocate for our enterprise customers, you will be the linchpin that connects the customer’s strategic goals with the full capabilities of the brighthush platform. Your work will directly influence adoption rates, customer satisfaction, and revenue growth for some of the most influential organizations in the world.

Key Responsibilities

• Customer Champion: Serve as the trusted post‑sale point of contact for assigned enterprise accounts, building deep relationships with executive and technical stakeholders.
• Onboarding Lead: Own the end‑to‑end onboarding journey, ensuring a seamless transition from sales to implementation and setting the stage for long‑term success.
• Success Planning: Design and execute tailored success plans that align customer objectives with brighthush capabilities, driving adoption, ROI, and expansion.
• Business Reviews: Conduct regular executive and technical business reviews, highlighting value, uncovering opportunities, and mitigating churn risks.
• Voice of the Customer: Advocate for customer needs within brighthush, collaborating with Product, Engineering, Support, and Marketing to influence roadmap priorities and feature enhancements.
• Training & Enablement: Coordinate with subject‑matter experts to deliver training, best‑practice workshops, and knowledge‑sharing sessions that empower customers.
• Data‑Driven Insights: Track and analyze key performance metrics (usage, health scores, NPS), providing actionable insights to maximize product value.
• Revenue Growth: Identify and nurture expansion opportunities—upsell, cross‑sell, or new feature adoption—partnering closely with Sales to drive revenue.
• Renewal Management: Ensure contract renewals by demonstrating ongoing value, addressing evolving needs, and maintaining a high level of customer satisfaction.
• Risk Management: Maintain a proactive, data‑driven approach to risk, identifying early warning signs and implementing mitigation strategies.
• Cross‑Functional Collaboration: Work closely with Sales, Product, Marketing, and Support to deliver a unified, customer‑centric experience.

Essential Qualifications

• 5+ years of experience in Customer Success, Account Management, or a related customer‑facing role within the SaaS or cloud industry.
• Proven track record of managing enterprise accounts in the Banking or Financial Services sector, with a deep understanding of FinTech use cases.
• Strong grasp of leading cloud platforms and data platform architectures.
• Demonstrated ability to build and nurture executive relationships, drive adoption, and achieve high retention rates.
• Exceptional written and verbal communication skills, with the ability to translate complex technical concepts for diverse audiences.
• Strategic thinker who anticipates challenges, identifies opportunities, and delivers proactive solutions.
• Experience working cross‑functionally with Sales, Product, Marketing, and Support in a fast‑paced, global environment.
• Proficiency with CRM platforms (e.g., brighthush), customer success tools (e.g., brighthush), and analytics dashboards.
• Familiarity with NoSQL databases, particularly brighthush’s flagship platform, is highly desirable.
• Background in software development (Java, .NET, Python) or DBaaS (relational or non‑relational) is a plus.

Preferred Qualifications

• Experience in Retail or Healthcare sectors, providing a broader perspective on industry‑specific challenges.
• Prior exposure to SaaS or cloud‑native database technologies, enabling deeper technical conversations with customers.
• Knowledge of data‑engineering best practices and modern analytics pipelines.
• Demonstrated success in driving upsell and cross‑sell initiatives within enterprise accounts.
• Experience with international or multi‑region customer portfolios.

Skills & Competencies

• Customer‑centric mindset with a passion for delivering measurable outcomes.
• Strong analytical skills—ability to interpret usage data, derive insights, and recommend actions.
• Excellent stakeholder management, capable of influencing at all levels.
• Project management acumen—juggling multiple initiatives while maintaining high quality.
• Adaptability and resilience in a dynamic, evolving product landscape.
• Proficiency in remote collaboration tools (e.g., brighthush, brighthush, brighthush).
• Commitment to continuous learning and staying ahead of industry trends.

Career Growth & Learning Opportunities

At brighthush, we believe that your growth is our success. As a Senior Enterprise Customer Success Manager, you will have access to:

• Structured mentorship programs pairing you with senior leaders across the organization.
• Regular training sessions on product updates, industry trends, and advanced customer‑success methodologies.
• Cross‑functional projects that expose you to product development, sales strategy, and data science.
• Clear promotion pathways—Senior Customer Success Manager → Director of Customer Success → Vice President of Customer Success.
• Opportunities to lead initiatives such as customer advocacy programs, community building, or product evangelism.

Work Environment & Culture

• Fully remote role with flexible hours—work when you’re most productive while staying connected to your team.
• Inclusive, collaborative culture that values diverse perspectives and encourages open dialogue.
• Regular virtual town halls, hackathons, and knowledge‑sharing sessions to keep the community engaged.
• Access to state‑of‑the‑art collaboration tools and a robust internal knowledge base.
• Commitment to work‑life balance—unlimited time off, mental health resources, and wellness programs.

Compensation & Benefits

• Competitive base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses and a commission structure tied to customer success metrics.
• Equity package—stock options that align your success with the company’s long‑term growth.
• Comprehensive health, dental, and vision plans, including mental health support.
• 401(k) plan with company match, ensuring your future is secure.
• Unlimited paid time off—trust us to manage your workload and reward your dedication.
• Learning & development stipend—invest in courses, certifications, or conferences that fuel your growth.
• Remote‑work stipend to support your home office setup.
• Annual discretionary bonuses reflecting company performance and individual contributions.

How to Apply

If you are a seasoned customer success professional with a passion for driving adoption, retention, and revenue growth in the cloud and SaaS space, we want to hear from you. Join brighthush and become a strategic champion for Fortune 500 clients, shaping the future of data analytics while advancing your career in a culture that values innovation, collaboration, and personal growth.