Senior Enterprise Customer Success Manager – Data Governance & Platform Adoption Lead – Championing Enterprise Data Trust & Transformation at brighthush

About brighthush

brighthush is a pioneering data trust company that empowers organizations worldwide to unlock the full value of their data. By delivering a cutting‑edge platform for data quality, governance, and compliance, we help enterprises transform raw data into a strategic asset that drives innovation, mitigates risk, and fuels sustainable growth. Our mission is simple yet powerful: enable every business to trust, manage, and govern their data with confidence, agility, and transparency.

With a global footprint and a culture rooted in collaboration, curiosity, and continuous improvement, brighthush is recognized as a leader in the information technology sector. We champion an inclusive environment where diverse perspectives thrive, and where every team member is encouraged to challenge the status quo and contribute to our shared success.

Why Join brighthush?

As a Senior Enterprise Customer Success Manager, you will be at the forefront of our customer journey, ensuring that our enterprise clients not only adopt but fully realize the value of our data governance platform. You will partner with C‑suite executives, procurement teams, and technical stakeholders to drive adoption, secure renewals, and shape the future of data trust across industries.

At brighthush, we believe that great people deserve great opportunities. That’s why we offer:

• Competitive base salary ranging from USD 130,000 to 170,000 per year, complemented by a performance‑based bonus structure.
• Comprehensive benefits package including 401(k) matching, generous paid time off, tuition reimbursement, retirement plan, and parental leave.
• Flexible remote work environment across the United States, with the option to collaborate in our vibrant headquarters when desired.
• Access to cutting‑edge tools, continuous learning resources, and a culture that rewards innovation.

Key Responsibilities

In this role, you will own the end‑to‑end customer experience for our most strategic enterprise accounts. Your day‑to‑day activities will include:

• Customer Portfolio Management: Own a portfolio of high‑value enterprise clients, serving as their primary point of contact for all product and service inquiries. Build deep, trusted relationships that become the foundation for long‑term partnership.
• Adoption & Engagement: Drive product adoption through tailored onboarding programs, workshops, and best‑practice sharing. Ensure customers achieve measurable outcomes such as increased data quality scores, reduced compliance incidents, and accelerated time‑to‑value.
• Renewal & Upsell Negotiation: Lead renewal discussions, negotiate contract terms, and identify upsell opportunities that align with customer goals and our revenue objectives. Use data‑driven insights to demonstrate ROI and justify expansion.
• Executive Relationship Building: Engage with C‑suite executives, procurement, InfoSec, and legal teams to build trust, address concerns, and secure long‑term commitments. Translate complex technical concepts into clear business value.
• Data Governance Expertise: Leverage deep technical knowledge of data governance, data quality frameworks, and regulatory compliance (GDPR, CCPA, HIPAA, etc.) to advise customers on best practices and roadmap alignment.
• Cross‑Functional Collaboration: Partner with Sales, Product, Engineering, and Marketing to relay customer feedback, influence product roadmap, and create joint value propositions that resonate with target industries.
• Metrics & Reporting: Track and report on key success metrics (NPS, adoption rates, churn, revenue growth) and present insights to internal stakeholders. Use dashboards and storytelling to drive data‑driven decision making.
• Thought Leadership: Represent brighthush at industry events, webinars, and conferences, positioning the company as a thought leader in data trust. Publish whitepapers, case studies, and blog posts that showcase customer success stories.

Essential Qualifications

• Minimum of 5 years of experience in Customer Success, Account Management, or Enterprise Relationship Management within the technology or data services sector.
• Proven track record of managing large enterprise portfolios, driving adoption, and negotiating multi‑year contracts.
• Strong technical understanding of data governance, data quality frameworks, and regulatory compliance (GDPR, CCPA, HIPAA, etc.).
• Experience engaging with executive leadership, procurement, InfoSec, and legal teams in a consultative capacity.
• Excellent communication, presentation, and negotiation skills, with the ability to translate complex technical concepts into business value.
• Self‑motivated, results‑oriented, and comfortable working in a fast‑paced, remote environment.
• U.S. work authorization without sponsorship.

Preferred Qualifications

• Background in data management platforms, data cataloging, or data integration solutions.
• Experience with SaaS or cloud‑based data platforms and a deep understanding of subscription‑based revenue models.
• Knowledge of enterprise procurement processes, RFP/RFI cycles, and contract negotiation frameworks.
• Prior exposure to the financial services, healthcare, or public sector, where data governance is critical.
• Certification in Customer Success (CSM), Certified Data Management Professional (CDMP), or similar credentials.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and align customer goals with brighthush’s product roadmap.
• Relationship Management: Build and nurture long‑term partnerships with stakeholders at all levels.
• Analytical Acumen: Use data to drive decisions, measure success, and identify improvement opportunities.
• Project Management: Coordinate cross‑functional initiatives, manage timelines, and deliver on commitments.
• Adaptability: Thrive in a dynamic environment, quickly pivoting to meet evolving customer needs.
• Customer‑Centric Mindset: Place the customer at the center of every decision, ensuring their success fuels our growth.

Career Growth & Learning Opportunities

At brighthush, we are committed to your professional development. As a Senior Enterprise Customer Success Manager, you will:

• Progress into leadership roles such as Director of Customer Success or VP of Enterprise Partnerships.
• Participate in executive‑level mentorship programs, gaining insights from senior leaders.
• Access a robust learning platform that includes courses on data governance, negotiation, and leadership.
• Attend industry conferences, workshops, and hackathons to stay ahead of emerging trends.
• Contribute to internal knowledge bases, authoring best‑practice guides and case studies.

Work Environment & Culture

brighthush fosters a culture of transparency, collaboration, and continuous improvement. Our remote‑first approach means you can work from anywhere in the United States while staying connected through:

• Weekly virtual town halls and team stand‑ups.
• Monthly hackathons and innovation challenges.
• Regular feedback loops and performance reviews.
• Inclusive social events, both virtual and in‑person, to build camaraderie.

We celebrate diversity and encourage every team member to bring their authentic self to work. Our inclusive policies ensure that all voices are heard, and that every employee has the opportunity to grow and succeed.

Compensation & Benefits

• Base Salary: USD 130,000 – 170,000 per year, commensurate with experience.
• Performance Bonus: Up to 20% of base salary based on individual and company performance.
• 401(k) Matching: 4% company match on employee contributions.
• Paid Time Off: 20 days of PTO annually, plus 10 paid holidays.
• Tuition Reimbursement: Up to $5,000 per year for relevant courses and certifications.
• Health & Wellness: Comprehensive medical, dental, and vision plans.
• Parental Leave: 12 weeks of paid parental leave for new parents.
• Remote Work Stipend: Up to $1,200 per year for home office setup.

How to Apply

Ready to lead enterprise customer success at a company that is redefining data trust? Click the link below to submit your application and join the brighthush team.

We look forward to discovering how your expertise and passion can help our customers thrive and our company grow.