Senior Enterprise Customer Success Manager – Driving Adoption, Expansion, and ROI for Premier Database Platforms at brighthush

About brighthush

brighthush is a trailblazing technology company that empowers businesses worldwide to unlock the full potential of data. Our flagship database platform powers everything from everyday banking transactions to cutting‑edge AI research, serving millions of users across more than 75% of the Fortune 500. By blending open‑source innovation with enterprise‑grade reliability, brighthush has become the backbone of modern application development. We’re not just a software vendor; we’re a partner that helps our customers transform their data strategy, drive digital transformation, and achieve measurable business outcomes.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, global team that thrives on curiosity, collaboration, and a relentless focus on customer success. We celebrate diverse perspectives, encourage bold thinking, and reward initiative. Our culture is built on transparency, continuous learning, and a shared commitment to delivering value to our customers. Whether you’re a seasoned professional or an ambitious newcomer, brighthush offers a platform for growth, impact, and innovation.

Position Overview

As a Senior Enterprise Customer Success Manager, you will be the trusted advisor for a portfolio of high‑value enterprise customers. Your mission is to ensure that each customer derives maximum value from brighthush’s database solutions, driving adoption, expansion, and long‑term loyalty. You will collaborate closely with Sales Engineers, Account Executives, Product, and Support teams to deliver a seamless, high‑impact experience that aligns with each customer’s business objectives.

Key Responsibilities

• Customer Lifecycle Stewardship: Guide customers through every stage of their journey—onboarding, adoption, expansion, retention, and advocacy—ensuring a smooth transition and sustained engagement.
• Onboarding & Best‑Practice Consulting: Lead comprehensive onboarding sessions, providing architecture guidance, performance tuning, and best‑practice workshops that help customers realize early wins.
• Strategic Account Planning: Develop and maintain a robust account plan for each customer, outlining milestones, success metrics, and growth opportunities.
• Trusted Advisor & Champion: Build deep, C‑level relationships, becoming the go‑to voice for customer needs and a powerful advocate within brighthush.
• Value Realization & ROI Analysis: Deliver customized ROI and business case analyses that demonstrate tangible value from brighthush’s solutions.
• Proactive Issue Resolution: Act as the first line of escalation for complex customer issues, coordinating with Technical Support and Engineering to resolve incidents swiftly.
• Cross‑Functional Collaboration: Partner with Sales Engineers and Professional Services to design and execute upgrades, migrations, and new deployments that align with customer roadmaps.
• Business Reviews & Health Scoring: Conduct regular business reviews, presenting insights, performance metrics, and strategic recommendations to senior stakeholders.
• Product Evangelism: Champion new features and releases, translating technical enhancements into business value for customers.
• Growth & Expansion: Identify upsell and cross‑sell opportunities, working closely with Account Executives to drive revenue growth while maintaining customer satisfaction.
• Customer Advocacy & Community Building: Encourage participation in webinars, roadshows, and feedback programs, fostering a vibrant customer community.
• Health & Retention Management: Track customer health scores, engagement metrics, and usage patterns to proactively address churn risks.
• Internal Championing: Communicate customer insights and market trends to product, engineering, and executive teams, influencing roadmap decisions.
• Net Retention Leadership: Own the net retention metrics for your portfolio, ensuring that expansion and renewal activities exceed target goals.

Essential Qualifications

• 2–4 years of experience in customer‑facing roles within enterprise software, preferably in database or data‑platform environments.
• Fluency in English, both written and spoken, with the ability to communicate complex technical concepts to non‑technical audiences.
• Proven track record of building and maintaining C‑level relationships and delivering measurable business outcomes.
• Strong analytical mindset with the ability to develop and present ROI analyses and business cases.
• Excellent time‑management, organization, and prioritization skills, capable of juggling multiple high‑impact accounts simultaneously.
• Deep understanding of customer success principles, including adoption frameworks, health scoring, and expansion strategies.
• Technical acumen: familiarity with relational database concepts, cloud deployments, performance tuning, and data‑migration best practices.
• High attention to detail and a passion for delivering flawless customer experiences.
• Ability to thrive in a fast‑paced, collaborative environment, influencing cross‑functional teams and driving results.

Preferred Qualifications

• Experience with large‑scale enterprise deployments, migrations, or multi‑region architectures.
• Background in data‑engineering, analytics, or DevOps, providing a deeper technical perspective.
• Knowledge of cloud platforms (AWS, Azure, GCP) and container orchestration (Kubernetes, Docker).
• Experience with customer success tools such as Gainsight, Totango, or similar platforms.
• Previous exposure to SaaS or subscription‑based revenue models.

Skills & Competencies

• Strategic Thinking: Ability to align customer goals with brighthush’s product roadmap and business objectives.
• Communication: Clear, concise, and persuasive communication across all stakeholder levels.
• Problem Solving: Creative, data‑driven approach to diagnosing and resolving complex customer challenges.
• Relationship Building: Empathy, active listening, and a genuine desire to help customers succeed.
• Project Management: Strong organizational skills to manage multiple initiatives and deliver on commitments.
• Adaptability: Comfortable navigating ambiguity and rapidly changing priorities.
• Collaboration: Proven ability to work effectively with cross‑functional teams, including engineering, sales, and support.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is defined by your ambition and performance. As a Senior Enterprise Customer Success Manager, you will:

• Progress to a Customer Success Leadership role, overseeing a team of CSMs and shaping the customer success strategy.
• Transition into Product Management or Technical Consulting, leveraging your deep customer insights and technical knowledge.
• Participate in continuous learning programs, including certifications in database technologies, cloud platforms, and customer success frameworks.
• Attend global conferences, workshops, and internal knowledge‑sharing sessions to stay ahead of industry trends.
• Benefit from a mentorship program that pairs you with senior leaders across the organization.

Work Environment & Culture

brighthush champions a flexible, inclusive, and collaborative work environment. Key highlights include:

• Remote‑First Flexibility: Work from anywhere in Malaysia (or globally) with a fully remote setup.
• Inclusive Culture: A diverse workforce that values different perspectives and fosters belonging.
• Innovation Hub: Access to cutting‑edge tools, sandbox environments, and a culture that encourages experimentation.
• Team Collaboration: Regular cross‑team huddles, knowledge‑sharing sessions, and open communication channels.
• Well‑Being Support: Health and wellness resources, mental health days, and a supportive HR team.

Compensation & Benefits

While specific salary ranges vary by region, brighthush offers a competitive total compensation package that includes:

• Base salary aligned with market benchmarks for senior customer success roles.
• Performance‑based bonuses tied to customer health, expansion, and retention metrics.
• Equity or stock‑option plans to share in the company’s growth.
• Generous paid time off: 25 days of annual leave plus public holidays.
• Health insurance coverage for you and your dependents.
• Professional development stipend for courses, certifications, and conferences.
• Flexible work hours and remote work support.

Location & Travel

Location: Malaysia (Remote) – You can work from anywhere in Malaysia or from your preferred remote location.

Travel: Up to 40% within the region for client visits, product demos, and team events.

What’s in it for You?

By joining brighthush, you’ll:

• Drive tangible business outcomes for high‑profile enterprise customers.
• Collaborate with a global, high‑caliber team that values innovation and impact.
• Own a portfolio of strategic accounts and shape the future of data‑platform adoption.
• Benefit from a culture that rewards initiative, learning, and customer‑centric thinking.
• Enjoy a competitive compensation package, flexible work arrangements, and a supportive environment that nurtures growth.

How to Apply

Ready to make a difference? Submit your application, along with your CV/Resume, through our ATS on the brighthush Careers site. We’re excited to learn how you can help our customers thrive.

• At brighthush, we celebrate diverse experiences and perspectives, believing they drive innovation and success. brighthush is an equal‑opportunity employer dedicated to creating a welcoming and inclusive workplace for everyone.
• brighthush does not sponsor work visas or relocation.
• brighthush is committed to providing accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
• brighthush will not accept agency resumes without a prior contractual agreement with HR. Please do not forward resumes to any recruiting alias or employee directly. brighthush is not responsible for paying any fees associated with unsolicited CVs/Resumes.

Originally posted on brighthush