Senior Enterprise Customer Success Manager – Driving Growth, Retention, and Digital Transformation for High‑Value Automotive Clients at brighthush

About brighthush

brighthush is more than a technology provider; we are the engine behind the next wave of automotive innovation. With a global footprint that spans the United States, Israel, and beyond, we empower dealerships, OEMs, and automotive service ecosystems to harness the full potential of data and artificial intelligence. Our flagship AI‑driven Customer Data Platform (CDP) transforms raw, fragmented information into actionable insights that accelerate revenue, reduce churn, and unlock new growth opportunities. At brighthush, we are redefining how the automotive industry engages with customers, turning every interaction into a data‑rich, personalized experience that drives loyalty and profitability.

Our mission is crystal clear: accelerate the digital transformation of automotive retail by delivering the most advanced, data‑centric solutions on the market. We do this through a culture of curiosity, collaboration, and relentless execution. Every team member at brighthush is encouraged to challenge the status quo, experiment boldly, and own the outcomes that matter most to our clients and to the company.

Why This Role Matters

As a Senior Enterprise Customer Success Manager, you will be the linchpin between brighthush and our most strategic, high‑value clients. Your work will directly influence customer satisfaction, product adoption, and revenue growth. You will partner with cross‑functional teams—Product, Sales, Marketing, and Engineering—to translate customer feedback into product enhancements and to craft tailored success plans that align with each client’s unique business objectives.

Key Responsibilities

• Front‑Line Relationship Builder: Serve as the primary point of contact for our enterprise dealership and OEM partners, fostering trust and ensuring a seamless, high‑quality experience from onboarding through renewal.
• ROI & Health Champion: Develop and execute a proactive framework that quantifies and communicates the return on investment (ROI) of brighthush solutions, identifying risks early and implementing mitigation strategies to minimize churn.
• Data‑Driven Success Analyst: Leverage advanced analytics to assess customer performance, uncover insights, and collaborate with clients to optimize their use of our platform, driving measurable business outcomes.
• Lifetime Value Strategist: Influence the future value of each account through high product adoption, satisfaction, and overall health metrics, ensuring long‑term partnership and upsell opportunities.
• Revenue & Growth Partner: Work closely with Sales and Product teams to identify expansion opportunities, co‑create account plans, and execute revenue‑generating initiatives that align with client goals.
• Industry Insight Advocate: Deeply understand the automotive retail ecosystem, including dealership operations, OEM supply chains, and digital marketing trends, to provide context‑rich, actionable insights that help clients stay ahead of the competition.
• Process & Automation Lead: Design, implement, and refine follow‑up processes, playbooks, and automation workflows that enhance efficiency, consistency, and scalability across the enterprise portfolio.
• Cross‑Functional Collaborator: Partner with Product, Engineering, Marketing, and Sales to relay customer feedback, influence roadmap priorities, and ensure that new features meet real‑world business needs.

Essential Qualifications

• Proven experience managing enterprise‑level automotive accounts, such as large dealership groups, OEMs, or automotive service providers.
• Strong background in digital advertising, with hands‑on expertise in Google Ads (Display, Search, PMAX) and Facebook Advertising.
• Current certifications in Google Ads (Display & Search), Google Analytics (GA4), and Performance Max, or a demonstrable plan to obtain them within the first 30 days.
• Advanced analytical skills: ability to interpret complex data sets, derive actionable insights, and influence business decisions.
• Experience with CRM systems (e.g., Salesforce, HubSpot) and customer success platforms (e.g., Gainsight, Totango).
• Exceptional communication skills—both verbal and written—across all stakeholder levels, including C‑suite executives.
• Self‑motivated, independent problem‑solver with a high tolerance for ambiguity and rapid change.
• Strong work ethic, high energy, and a passion for delivering outstanding customer experiences.
• Legal authorization to work in the United States without the need for employer sponsorship.
• Ability to work effectively from a home office, maintaining productivity and collaboration with a distributed team.

Preferred Qualifications

• Experience in the automotive retail or automotive technology space, with a deep understanding of dealership operations, inventory management, and customer acquisition funnels.
• Background in SaaS customer success, particularly within high‑growth, data‑centric startups.
• Knowledge of AI/ML concepts and how they can be applied to customer data and predictive analytics.
• Track record of driving adoption and expansion in a multi‑account portfolio.
• Experience with customer success metrics such as NPS, CSAT, churn rate, and renewal rates.

Skills & Competencies

• Strategic Thinking & Execution
• Data Analysis & Storytelling
• Relationship Management & Influence
• Project Management & Process Improvement
• Collaboration Across Functions
• Adaptability & Resilience
• Technical Proficiency (CRM, Analytics, Ad Platforms)

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as the work you do. As a Senior Enterprise Customer Success Manager, you will:

• Progress to a Director or VP of Customer Success role, overseeing a larger portfolio and shaping the company’s customer strategy.
• Lead cross‑functional initiatives that influence product roadmap, marketing strategy, and sales enablement.
• Participate in leadership training programs, mentorship circles, and industry conferences.
• Access continuous learning resources—online courses, certifications, and internal knowledge bases—to keep you at the cutting edge of customer success and automotive technology.

Work Environment & Company Culture

brighthush thrives on a culture of innovation, transparency, and mutual respect. Our remote‑first model empowers you to work from anywhere while staying connected through:

• Weekly all‑hands meetings and town halls to keep everyone aligned.
• Monthly hackathons and innovation challenges that encourage experimentation.
• Open‑door leadership and a flat hierarchy that values every voice.
• Flexible work hours that support work‑life balance and family commitments.
• Regular team socials, virtual coffee breaks, and wellness initiatives.

Compensation, Perks & Benefits

We offer a competitive total compensation package designed to attract and retain top talent:

• Base Salary: $80,000 – $88,000, commensurate with experience.
• Variable & Commission: Up to $38,000, bringing total on‑target earnings to $118,000.
• Potential for higher base salary for candidates who exceed the qualifications.
• Comprehensive benefits: Medical, Dental, Vision, Disability, Life/AD&D, Employee Assistance Program.
• Paid time off: 15 vacation days, 80 sick days, 12 paid holidays, paid parental leave.
• 401(k) with company match.
• Technology stipend for home office setup.
• Wellness stipend, gym membership discounts, and mental health resources.
• Annual team retreats and off‑site events.

How to Apply

Ready to drive transformative change in the automotive industry? Join brighthush and help us shape the future of automotive retail. Submit your application through our careers portal or connect with us on LinkedIn, Instagram, and Facebook to learn more about life at brighthush.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or veteran status.

If you require an accommodation to apply for this position, please contact [email protected].