Senior Enterprise Customer Success Manager – Driving Strategic Account Growth, Data‑Powered Adoption, Executive Partnerships in HR/HCM SaaS for the US Market at brighthush

About brighthush

In an era where talent is the most valuable asset, brighthush is redefining how organizations discover, develop, and retain their people. As a cloud‑native Human Capital Management (HCM) platform, we fuse artificial intelligence, predictive analytics, and a customer‑centric philosophy to deliver a single, unified view of every employee. Our mission is simple yet ambitious: empower every company to attract, develop, and retain the best people with precision, speed, and confidence. By marrying data integrity, continuous innovation, and a relentless focus on customer success, we help our clients build inclusive, high‑performance environments where every employee can thrive. With a growing footprint across the United States, we are on the lookout for a seasoned Senior Enterprise Customer Success Manager to champion our most strategic accounts and unlock new revenue streams.

Why Join brighthush?

• Impact at Scale: Partner with high‑profile enterprise accounts that shape the future of HR technology.
• Growth & Learning: Access to ongoing training, industry certifications, and a culture that rewards curiosity.
• Remote Flexibility: Full‑time remote role with optional hubs in major U.S. cities.
• Competitive Compensation: Base salary, performance bonuses, and equity opportunities that reflect your contribution.
• Comprehensive Benefits: Generous paid time off, 401(k) with company match, health, dental, vision, and wellness programs.
• Inclusive Culture: Collaborative, data‑driven environment that celebrates wins and learns from challenges.

About the Role

As a Senior Enterprise Customer Success Manager at brighthush, you will serve as the trusted advisor for our most strategic accounts. Your day‑to‑day focus will include designing adoption roadmaps, securing renewals, identifying expansion opportunities, and building relationships with C‑suite executives, HR leaders, and IT stakeholders. You will bridge the gap between our customers and the product, ensuring every interaction delivers measurable value and long‑term partnership.

Key Responsibilities

• Product Adoption & Enablement: Craft and execute adoption roadmaps that help customers realize maximum value from the platform, including onboarding, training, and best‑practice workshops.
• Renewal & Retention Leadership: Own the renewal cycle, proactively mitigate churn risks, and secure long‑term contracts through data‑driven insights and strategic conversations.
• Upsell & Cross‑Sell Champion: Identify and close expansion opportunities by aligning product capabilities with evolving business needs, and collaborate with Sales to close deals.
• Stakeholder Management: Build and nurture relationships with C‑suite executives, HR directors, and IT leads to influence strategy, adoption, and ROI.
• Data‑Driven Insights: Leverage usage analytics, customer health scores, and feedback loops to drive continuous improvement and inform product roadmap.
• Thought Leadership: Represent brighthush at industry events, webinars, and client workshops, positioning the brand as a thought leader in HR technology.
• Cross‑Functional Collaboration: Partner with Sales, Product, Marketing, and Support teams to align on customer journeys, share insights, and drive joint initiatives.
• Process & Tool Optimization: Contribute to the evolution of CS processes, playbooks, and technology stack to increase efficiency and scalability.

Essential Qualifications

• Minimum 6+ years of customer success experience in HR/HCM SaaS environments.
• Proven track record of driving cross‑sell and upsell revenue in enterprise accounts.
• Strong analytical mindset with the ability to interpret data and translate insights into action.
• Exceptional stakeholder management skills – comfortable engaging with C‑suite, HR directors, and IT leads.
• Fluency in English; additional languages are a plus.
• Authorized to work in the United States.
• Experience with CRM and CS tools is highly desirable.

Preferred Qualifications

• Background in HR consulting or HRIS implementation.
• Experience managing a portfolio of 20+ enterprise accounts.
• Knowledge of HR compliance, data privacy regulations (GDPR, CCPA), and workforce analytics.
• Certified Customer Success Manager (CSM) or similar credentials.
• Track record of leading customer success teams or mentoring junior staff.

Key Skills & Competencies

• Strategic thinking and execution.
• Excellent communication and presentation skills.
• Proficiency in data analysis and reporting.
• Strong problem‑solving and decision‑making abilities.
• Customer‑centric mindset with a passion for driving success.
• Adaptability and resilience in a fast‑paced environment.

Career Growth Opportunities

At brighthush, your career trajectory is designed to match your ambition. As a Senior Enterprise Customer Success Manager, you will have the opportunity to:

• Lead a high‑impact account portfolio and influence product strategy.
• Mentor and develop junior CS team members, shaping the next generation of leaders.
• Transition into strategic roles such as Enterprise Account Director, Customer Success Director, or Head of Customer Success.
• Participate in cross‑functional initiatives that drive company‑wide innovation.
• Earn industry certifications and attend global conferences to stay ahead of HR technology trends.

Work Environment & Culture

brighthush thrives on a culture of collaboration, transparency, and continuous learning. Our remote‑first model empowers you to work from anywhere while staying connected through weekly virtual huddles, monthly town halls, and quarterly in‑person retreats. We celebrate diversity, champion inclusion, and foster an environment where every voice is heard. Our data‑driven approach means decisions are backed by insights, and our agile processes ensure we can pivot quickly to meet customer needs.

Compensation, Perks, and Benefits

Base Salary: Competitive, commensurate with experience and market benchmarks. Performance Bonuses: Quarterly and annual bonuses tied to customer success metrics and revenue targets. Equity: Stock options that reward long‑term commitment and contribution. Health & Wellness: Comprehensive medical, dental, vision, and mental health coverage. Paid Time Off: Generous vacation, sick leave, and personal days, plus paid holidays. Retirement: 401(k) with company match to help secure your future. Professional Development: Budget for certifications, conferences, and training courses. Flexible Work Arrangements: Remote work with optional hub locations across the U.S. Wellness Programs: Gym memberships, wellness stipends, and mindfulness resources. Team Building: Annual retreats, virtual team events, and community service opportunities.

How to Apply

If you are a strategic thinker, data‑driven leader, and passionate advocate for customer success, we want to hear from you. Join brighthush and help shape the future of HR technology while building a rewarding career that aligns with your values and ambitions.