Senior Enterprise Customer Success Manager – French Speaking – Championing Adoption, Expansion, and Customer Advocacy for Cloud & Open Source Solutions at brighthush
About brighthush
brighthush is a pioneering force in the open‑source technology landscape, redefining how enterprises build, deploy, and scale digital infrastructure. From the globally trusted Ubuntu operating system to the next‑generation infrastructure stack—MAAS, Landscape, OpenStack, Ceph, and Kubernetes—we empower businesses to create resilient, secure, and highly scalable cloud environments. Our mission is to make open source the foundation of tomorrow’s AI, IoT, and data‑centric enterprises, and we do it by delivering world‑class products, unparalleled support, and a vibrant community of developers and users.
Why Join brighthush?
At brighthush, we believe that technology is only as good as the people who build and use it. Our culture is built on curiosity, collaboration, and continuous learning. We are a fully remote‑first organization, founded in 2004, that allows you to work from anywhere in the EMEA region while still enjoying the camaraderie of in‑person team sprints twice a year. We invest heavily in your professional growth through a personal learning budget, mentorship programs, and the opportunity to travel across our global network of colleagues.
Position Overview
As a Senior Enterprise Customer Success Manager at brighthush, you will be the trusted partner for our most strategic French‑speaking customers. Your mission is to reduce churn, accelerate adoption of our product suite, and unlock expansion opportunities across their organization. You will collaborate closely with Sales, Field Engineering, Support, and Product teams to deliver a seamless, value‑driven experience that turns customers into long‑term advocates.
Key Responsibilities
- Customer Onboarding & Enablement – Guide new enterprise clients through a structured onboarding journey, introducing them to our flagship solutions (Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes, and data applications). Deliver tailored workshops, create adoption roadmaps, and ensure a smooth transition to self‑service.
- Strategic Account Management – Own a portfolio of high‑value accounts within the French‑speaking EMEA market. Conduct quarterly business reviews, identify growth opportunities, and proactively mitigate renewal risks in partnership with the Sales team.
- Project Coordination – Lead cross‑functional initiatives that involve developers, IT managers, and C‑level decision makers. Translate technical requirements into actionable plans, set realistic milestones, and keep stakeholders aligned.
- Internal Advocacy – Serve as the voice of the customer within brighthush. Provide feedback to Product, Engineering, and Documentation teams to shape roadmap priorities, improve user experience, and refine support processes.
- Campaign & Program Management – Design and execute multi‑channel campaigns (email, webinars, in‑app messaging) that drive product adoption and engagement across a segment of customers.
- Issue Escalation & Resolution – Own the end‑to‑end resolution of customer tickets, collaborating with Support and Engineering to deliver timely, high‑quality solutions.
- Process Improvement – Continuously refine internal workflows, leveraging agile methodologies to increase efficiency and reduce time‑to‑value for customers.
Essential Qualifications
- Native French speaker with excellent written and spoken English.
- Minimum 5 years of experience in IT, with a strong background in Linux OS, cloud computing, data applications, storage, networking, security, or migration projects.
- Proven track record of managing enterprise accounts, driving adoption, and achieving renewal or expansion targets.
- Exceptional presentation and communication skills, capable of simplifying complex technical concepts for diverse audiences.
- Experience with CRM systems (Salesforce preferred), project management tools (Jira, Confluence), and data analytics platforms.
- Strong analytical mindset, comfortable using metrics to drive decisions and measure success.
- Team‑player mentality with the ability to collaborate across departments and influence stakeholders at all levels.
- Familiarity with agile frameworks (Scrum, Kanban) and continuous improvement practices.
Preferred Qualifications
- Hands‑on experience with open‑source infrastructure products such as MAAS, Landscape, OpenStack, Ceph, or Kubernetes.
- Background in IoT or AI deployments in enterprise environments.
- Experience leading customer success initiatives in a remote‑first organization.
- Knowledge of compliance standards (GDPR, ISO 27001) and data privacy best practices.
Skills & Competencies
- Customer‑Centric Mindset – Deep empathy for customer pain points and a relentless focus on delivering value.
- Strategic Thinking – Ability to see the big picture, align customer goals with business outcomes, and identify upsell opportunities.
- Technical Fluency – Comfortable navigating complex technical landscapes and translating them into actionable insights.
- Project Management – Skilled at coordinating multi‑disciplinary teams, managing timelines, and ensuring deliverables meet quality standards.
- Data‑Driven Decision Making – Proficient in using dashboards, KPIs, and analytics to monitor health scores and forecast churn.
- Communication & Influence – Strong verbal and written communication, with the ability to persuade and negotiate with senior stakeholders.
- Adaptability – Thrive in a fast‑paced, evolving environment, quickly learning new products and processes.
Career Growth & Learning Opportunities
At brighthush, your career trajectory is as dynamic as our product portfolio. As a Senior Enterprise Customer Success Manager, you will:
- Progress to a Customer Success Director role, overseeing a global team of CSMs.
- Transition into Product Management or Solutions Architecture roles, leveraging your deep customer insights.
- Lead cross‑functional initiatives that shape the future of open‑source infrastructure.
- Participate in industry conferences, speaking engagements, and thought‑leadership panels.
- Benefit from a generous learning budget of USD 2,000 per year, covering courses, certifications, and conferences.
Work Environment & Culture
brighthush champions a culture of transparency, inclusion, and empowerment. Our remote‑first model means you can work from anywhere in the EMEA region, while our bi‑annual in‑person sprints foster collaboration and team bonding. We celebrate diversity, encourage open dialogue, and reward innovation. Our values—Integrity, Excellence, Collaboration, and Curiosity—guide every decision we make.
Compensation & Benefits
We offer a competitive base salary, aligned with your experience and performance, complemented by an annual performance‑driven bonus. Additional benefits include:
- Annual holiday leave and paid public holidays.
- Maternity, paternity, and parental leave policies.
- Employee Assistance Programme (EAP) for mental health and well‑being.
- Priority Pass for business travel and upgrades for long‑haul events.
- Opportunity to travel to new locations and meet colleagues across our global network.
- Recognition rewards and peer‑to‑peer appreciation programs.
- Regular compensation reviews to ensure market competitiveness.
How to Apply
If you are passionate about driving customer success in the open‑source ecosystem, thrive in a fast‑paced environment, and are fluent in French and English, we want to hear from you. Join brighthush and help shape the future of cloud and infrastructure for enterprises worldwide.