Senior Enterprise Customer Success Manager – French Speaking – France – Driving Digital Transformation & AI Adoption

About brighthush

brighthush is a global technology powerhouse that empowers organizations to unlock the full potential of their teams through innovative, cloud‑native solutions. With a portfolio that spans collaboration, project management, and AI‑enhanced productivity, brighthush is at the forefront of the digital transformation wave. Our mission is simple yet profound: unleash the power of every team. Whether you’re a small startup or a Fortune 500 enterprise, our tools help you break down silos, accelerate decision‑making, and create a culture of continuous improvement.

We are proud to serve a diverse clientele that includes industry leaders such as brighthush, brighthush, brighthush, brighthush, and brighthush. These partnerships illustrate the breadth of our impact—from creative agencies to global manufacturing, from financial services to healthcare. Our success is built on a foundation of trust, transparency, and a relentless focus on customer outcomes.

Role Overview

As a Senior Enterprise Customer Success Manager – French Speaking, you will be the strategic partner for our most complex and high‑value accounts across France. You will guide enterprise customers through their digital and AI transformation journeys, ensuring they realize measurable business value from their investment in brighthush’s suite of products. Your influence will span from the C‑suite to cross‑functional teams, and you will be the voice that translates customer insights into product enhancements and service improvements.

Key Responsibilities

• Build and nurture trusted advisor relationships with senior stakeholders, including executives, product owners, and global teams.
• Own the end‑to‑end customer success lifecycle: onboarding, adoption, expansion, and renewal.
• Collaborate with the brighthush Account Team to develop and execute Customer Success Plans that align with each customer’s strategic objectives.
• Conduct regular check‑ins, Quarterly Business Reviews (QBRs), and strategic planning sessions to surface opportunities and mitigate risks.
• Leverage data and analytics to track adoption, health metrics, and ROI, and present actionable insights to customers.
• Advocate for customers internally, feeding product, sales, support, and marketing teams with feedback that drives continuous improvement.
• Identify and execute expansion opportunities, including upsells, cross‑sell, and feature adoption, while maintaining a strong focus on retention.
• Monitor churn indicators, intervene proactively, and collaborate with the Account Associate to address any concerns.
• Champion AI‑native workflows, helping customers redesign processes to maximize efficiency and innovation.
• Stay current on brighthush product releases, industry trends, and competitive landscape to provide forward‑looking guidance.

Essential Qualifications

• Fluency in French (spoken and written) is mandatory; proficiency in English is highly desirable.
• Minimum of 7 years of experience in Customer Success, Account Management, or a related role, with a proven track record managing enterprise SaaS customers.
• Deep understanding of SaaS business models, customer lifecycle, and success metrics.
• Experience working with complex, multi‑product portfolios and large, global accounts.
• Strong analytical skills, with hands‑on experience using Gainsight (or equivalent CS platform), Salesforce, and BI tools such as Tableau.
• Demonstrated ability to build and execute strategic plans that drive adoption, expansion, and renewal.
• Excellent communication and presentation skills, capable of influencing at all levels of an organization.
• Proactive mindset with a passion for problem‑solving and continuous improvement.

Preferred Qualifications

• Experience in the AI or data analytics space, with a track record of integrating AI into customer workflows.
• Background in consulting or professional services, providing a consultative approach to customer engagement.
• Experience in a high‑growth, fast‑moving tech environment.
• Knowledge of the French market and its regulatory landscape.
• Certifications in customer success, project management, or related disciplines.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and translate it into actionable plans.
• Relationship Building – Proven track record of building trust with senior stakeholders.
• Data‑Driven Decision Making – Comfortable using data to inform strategy and measure success.
• Project Management – Skilled at coordinating cross‑functional initiatives and meeting deadlines.
• Customer Advocacy – Passionate about championing the customer voice within the organization.
• Adaptability – Thrives in a dynamic environment and can pivot quickly as priorities shift.
• Collaboration – Works Apply for this job