Senior Enterprise Customer Success Manager – French Speaking, Fully Remote – Championing Digital Transformation & Expansion for Global Clients at brighthush

About brighthush

brighthush is a trailblazing technology company that empowers organizations worldwide to collaborate, innovate, and deliver measurable value at scale. With a suite of cloud‑native products that span project management, software development, customer support, and knowledge sharing, we help teams of every size unlock the full potential of their people and processes. Our mission is simple yet powerful: unleash the power of every team. We achieve this by building tools that are intuitive, secure, and deeply integrated into the workflows that drive business outcomes.

At brighthush, we live by a culture of transparency, curiosity, and an unwavering focus on customer success. We celebrate diversity, encourage experimentation, and reward ideas that move the needle. Whether you’re working from a bustling city office, a quiet home office, or a hybrid environment, you’ll find a community that values collaboration, continuous learning, and a healthy work‑life balance.

Why This Role Matters

In today’s fast‑moving digital landscape, enterprises are navigating complex transformations that involve cloud migration, AI adoption, and cross‑functional collaboration. As a Senior Enterprise Customer Success Manager (CSM) at brighthush, you will be the trusted advisor who guides our most strategic customers through these journeys. You’ll help them realize measurable business outcomes, drive adoption of our product suite, and identify opportunities for expansion and innovation.

Because we operate in a fully remote, distributed environment, you’ll have the flexibility to work from anywhere in Europe, the EU, EMEA, or France. You’ll collaborate with a global team of experts, share best practices, and contribute to the continuous improvement of our customer success framework.

Key Responsibilities

• Build Trusted Advisor Relationships – Engage with C‑suite executives, product owners, and cross‑functional teams to understand their strategic objectives and align brighthush solutions with their business goals.
• Develop and Execute Customer Success Plans – Create tailored success roadmaps that tie customer KPIs to product adoption, ensuring clear milestones and measurable outcomes.
• Facilitate Quarterly Business Reviews (QBRs) – Lead data‑driven discussions that highlight value realization, surface risks, and uncover expansion opportunities.
• Drive Adoption and Expansion – Champion product adoption across the organization, identify upsell and cross‑sell opportunities, and collaborate with the brighthush Account Team to close deals.
• Act as Voice of the Customer – Capture customer feedback, translate it into actionable insights, and partner with Product, Sales, Support, and Marketing to enhance the customer experience.
• Risk Management and Retention – Monitor health metrics, identify churn risks early, and implement mitigation plans in partnership with the Account Associate.
• Thought Leadership and AI Enablement – Stay ahead of industry trends, especially AI and automation, and advise customers on how to integrate these technologies into their workflows.
• Cross‑Functional Collaboration – Work closely with Product, Engineering, and Customer Support to ensure a seamless, high‑quality experience for every customer touchpoint.
• Mentor and Coach – Share expertise with junior CSMs, help them develop their own success plans, and foster a culture of continuous improvement.
• Data Stewardship – Own the accuracy of customer data in Gainsight and Salesforce, ensuring that insights are reliable and actionable.

Essential Qualifications

• Fluency in French (spoken and written) is mandatory.
• 7+ years of experience in Customer Success, Account Management, or a related role managing enterprise SaaS customers.
• Proven track record of driving adoption, expansion, and retention across a complex product portfolio.
• Deep understanding of SaaS business models and enterprise customer needs.
• Hands‑on experience with CS platforms such as Gainsight, and CRM tools like Salesforce.
• Proficiency in BI tools (e.g., Tableau, Power BI) for data analysis and reporting.
• Strong communication skills, with the ability to influence senior stakeholders and cross‑functional teams.
• Experience managing multiple high‑value accounts simultaneously while maintaining high service quality.

Preferred Qualifications

• Experience in AI‑native environments or a demonstrated ability to redesign workflows around AI.
• Background in consulting or professional services, providing strategic guidance to large enterprises.
• Knowledge of the French market and familiarity with local regulatory and compliance requirements.
• Experience with multi‑region or global customer engagements.
• Certifications in Customer Success (CSM), Product Management, or related fields.
• Previous experience in a high‑growth SaaS company with a focus on enterprise sales.

Skills & Competencies

• Strategic Thinking – Ability to translate business objectives into actionable success plans.
• Data‑Driven Decision Making – Comfortable using analytics to measure success and inform strategy.
• Relationship Management – Proven skill in building trust with senior stakeholders.
• Project Management – Manage multiple accounts simultaneously while maintaining high service quality.
• Problem Solving – Quickly diagnose issues and develop effective solutions.
• Collaboration – Thrive in a cross‑functional, distributed team environment.
• Adaptability – Navigate change and ambiguity with confidence.
• Communication – Articulate complex ideas clearly to both technical and non‑technical audiences.
• Customer‑Centric Mindset – Passionate about delivering exceptional customer experiences.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is defined by the impact you create. As a Senior Enterprise CSM, you’ll have the chance to:

• Lead high‑visibility initiatives that shape the future of our customer success organization.
• Mentor junior CSMs and contribute to the development of best‑practice playbooks.
• Participate in global leadership forums, sharing insights and learning from peers across the organization.
• Access a robust learning ecosystem, including internal training, external certifications, and industry conferences.
• Progress into senior leadership roles such as Director of Customer Success or Head of Enterprise Success.
• Take ownership of cross‑departmental projects that influence product roadmap and go‑to‑market strategy.
• Earn recognition through our “Customer Champion” award program and quarterly innovation challenges.

Work Environment & Culture at brighthush

Our distributed‑first model means you can work from anywhere in Europe, the EU, EMEA, or France. We provide:

• Flexible work hours that accommodate different time zones and personal commitments.
• High‑speed internet stipends and ergonomic equipment allowances.
• Regular virtual team‑building events, hackathons, and knowledge‑sharing sessions.
• A culture that encourages experimentation, celebrates failures as learning opportunities, and rewards innovative ideas.
• Inclusive policies that support employees of all backgrounds, identities, and life stages.
• Access to a global network of peers and mentors through our internal community platform.
• Annual “Innovation Day” where teams pitch new product ideas and receive funding for prototypes.

Compensation & Benefits

While the base salary is competitive and commensurate with experience, we also offer:

• Performance‑based bonuses tied to customer success metrics.
• Equity options that align your success with the company’s growth.
• Health and wellness benefits, including medical, dental, and vision coverage.
• Paid time off, including vacation, sick leave, and personal days.
• Paid volunteer days to support community initiatives.
• Professional development budget for courses, certifications, and conferences.
• Access to a global network of peers and mentors.
• Annual wellness stipend for gym memberships, meditation apps, or ergonomic office upgrades.

How to Apply

Ready to make a difference for enterprise customers across Europe? Submit your application through our careers portal or click the link below. We look forward to learning how your expertise and passion for customer success can help brighthush continue to empower teams worldwide.

Apply Now

Join brighthush – Where Your Impact Drives Innovation

At brighthush, we believe that every team has the potential to achieve extraordinary results. As a Senior Enterprise Customer Success Manager, you will be at the forefront of that mission, guiding our most strategic customers through transformative journeys and ensuring they unlock lasting value from our solutions. If you are a strategic thinker, a data‑driven advisor, and a passionate advocate for customer success, we invite you to join our dynamic, remote‑first team and help shape the future of collaboration technology.