Senior Enterprise Customer Success Manager – Global AEC Account Leadership, Growth & Innovation Champion in SaaS at brighthush

Welcome to brighthush – Where Architecture, Engineering & Construction Meet the Future of SaaS

At brighthush, we’re not just a software company; we’re a movement that’s redefining how the AEC industry builds, collaborates, and thrives. Our suite of cloud‑native solutions—spanning project management, enterprise resource planning, and customer relationship management—empowers architects, engineers, contractors, and owners to break free from legacy silos, accelerate project delivery, and unlock new revenue streams. By harnessing real‑time data, AI‑driven insights, and a user‑centric design philosophy, we give our partners the tools they need to innovate faster, deliver smarter, and win more business.

Founded by seasoned AEC professionals who lived the pain points of the industry, brighthush has evolved from a niche startup into a global SaaS powerhouse. Today, we serve over 300 enterprise clients across North America, Europe, and Asia. Our customer success team is the heartbeat that keeps our partners thriving. If you thrive on solving complex problems, building lasting relationships, and driving measurable impact, brighthush is the place where your expertise will shine.

Why brighthush is the Ideal Destination for Your Career Growth

• Impactful Work: As a Senior Enterprise Customer Success Manager, you will be the trusted advisor for our most strategic AEC accounts. Your insights will shape product roadmaps, influence industry standards, and directly contribute to revenue growth.
• Clear Career Ladder: Our structured progression path moves from Customer Success Manager to Senior Manager, Director, and VP of Customer Success. Each step is backed by mentorship, leadership training, and a transparent performance framework.
• Culture of Excellence: Transparency, collaboration, and data‑driven decision making are woven into our DNA. Our Culture Committee ensures every voice is heard, and we continuously refine our workplace to foster innovation and inclusion.
• Competitive Compensation: A blend of base salary, performance bonuses, equity, and a comprehensive benefits package that supports your health, wellbeing, and financial future.
• Work‑From‑Anywhere Flexibility: Whether you’re in the office, at home, or on the road, you’ll have the tools and autonomy to work effectively.

Key Responsibilities – Your Day‑to‑Day Impact

In this role, you will own the end‑to‑end customer journey for our most strategic AEC accounts. Your day‑to‑day activities will include:

• Relationship Building: Cultivate and nurture long‑term relationships with C‑level executives, project managers, and key stakeholders across client organizations.
• Account Health Assessments: Conduct comprehensive reviews of business condition, projections, and system configuration to identify gaps and opportunities.
• Upsell & Expansion: Identify and execute upsell and expansion opportunities through consultative selling and value‑based conversations.
• Strategic Account Planning: Develop and execute strategic account plans that align with client goals, timelines, and success metrics.
• Cross‑Functional Coordination: Partner with product, engineering, sales, and support teams to deliver on customer commitments and resolve escalations.
• Expectation Management: Prioritize requests, set realistic timelines, and ensure timely resolution of escalations.
• Data‑Driven Insights: Deliver regular account reviews, status reports, and data‑driven insights that demonstrate ROI and value.
• Team Mentorship: Mentor junior team members, foster a customer‑centric mindset, and share best practices across the Customer Success organization.
• Brand Advocacy: Represent brighthush at industry events, conferences, and client meetings to build brand credibility and gather market intelligence.

Essential Qualifications – What We’re Looking For

• Minimum 5 years of experience managing enterprise or strategic accounts in a B2B SaaS environment.
• Proven track record of driving adoption, renewals, and expansion for complex, multi‑departmental accounts.
• Strong communication, negotiation, and presentation skills with the ability to influence at all levels.
• Experience working with executives—both internally and externally—and owning the room during strategy sessions.
• Proficiency with brighthush and Customer Success platforms such as Salesforce, Gainsight, or similar.
• Excellent organizational and strategic planning abilities, with a focus on upsell and expansion strategies.
• Bachelor’s degree preferred; relevant experience will be considered in lieu of a degree.
• Ability to travel 25‑30% of the time for client visits and industry events.

Preferred Qualifications – The Ideal Candidate Profile

• 8+ years of experience in Customer Success or Account Management within the AEC vertical.
• Deep understanding of the unique challenges and opportunities in Architecture, Engineering, and Construction.
• Experience with ERP and/or CRM solutions tailored to the AEC industry.
• Prior exposure to complex, multi‑stakeholder engagements and large‑scale implementation projects.
• Demonstrated ability to develop creative solutions for complex customer requirements.

Skills & Competencies – What Makes You a Success Story

• Strategic Thinking & Visionary Leadership
• Customer‑Obsessed Mindset
• Data‑Driven Decision Making
• Project Management & Execution
• Cross‑Functional Collaboration
• Problem‑Solving & Critical Thinking
• Adaptability & Resilience in a Fast‑Paced Environment
• Mentorship & Team Development

Career Growth & Learning Opportunities – Your Path to Leadership

At brighthush, learning is a continuous journey. As an Enterprise Customer Success Manager you will:

• Participate in our structured onboarding program, covering Customer Success methodologies, product deep dives, and internal processes.
• Access a wealth of learning resources—webinars, workshops, and industry certifications—to sharpen your skills.
• Receive mentorship from senior leaders who have a proven track record of scaling customer success functions.
• Be eligible for equity ownership, allowing you to share in the company’s long‑term success.
• Progress to senior roles such as Senior Customer Success Manager, Director of Customer Success, or VP of Customer Success, depending on performance and business needs.

Work Environment & Culture – Where Innovation Meets Inclusion

Our culture is built on the principles of transparency, collaboration, and a relentless focus on customer value. You’ll find:

• A flat organizational structure that encourages open dialogue and rapid decision‑making.
• Regular town‑hall meetings where leadership shares company vision, metrics, and strategic priorities.
• A Culture Committee that organizes team‑building events, volunteer opportunities, and wellness initiatives.
• Flexible work arrangements that support work‑life balance, including remote work options and generous paid time off.
• A commitment to diversity, equity, and inclusion, ensuring that every team member feels valued and empowered.

Compensation & Benefits – Your Total Rewards Package

While specific figures may vary based on experience, the overall package includes:

• Competitive base salary aligned with market benchmarks for senior Customer Success roles.
• Performance‑based bonuses tied to customer health, expansion, and retention metrics.
• Equity options that allow you to share in brighthush’s growth.
• 401(k) with employer match to support your long‑term financial planning.
• Health, dental, and vision insurance, along with a wellness stipend.
• Pet insurance and mental health resources.
• Generous paid parental leave and open PTO policy.
• Professional development budget for conferences, courses, and certifications.
• Home office stipend and technology allowances.

First 30 Days – Immersion & Foundation

Immerse yourself in brighthush’s Customer Success playbook, product suite, and internal processes. Build relationships with cross‑functional stakeholders and begin engaging with your assigned book of business. Familiarize yourself with our customer health metrics and complete the onboarding program.

Within 60 Days – Relationship Deepening & Opportunity Identification

Establish deep relationships within your accounts, understand key success metrics, and proactively assess customer health. Identify initial expansion opportunities and begin drafting strategic account plans.

Within 90 Days – Leadership & Value Delivery

Lead customer calls, facilitate value‑based discussions, and present actionable insights. Manage at‑risk customers, uncover upsell opportunities, and ensure clients progress toward desired outcomes with robust account plans.

How to Apply – Join the brighthush Revolution

Ready to take the next step in your career and make a tangible impact on the AEC industry? Click the link below to submit your application and join the brighthush team.

Apply to brighthush Today