Senior Enterprise Customer Success Manager – Global Client Growth, Adoption, and Expansion Strategist at brighthush

About brighthush

brighthush is a pioneering force in the Services‑as‑a‑Business (SaaB) landscape, delivering a cloud‑native platform that seamlessly blends services estimation, delivery, financial planning, and customer success into one intelligent ecosystem. Built on the world‑leading brighthush framework, our solutions empower service‑oriented businesses to harness real‑time intelligence, streamline operations, and elevate the customer experience. With a global footprint and a culture rooted in innovation, collaboration, and continuous learning, brighthush is poised to redefine how enterprises manage and grow their service portfolios.

Why Join brighthush?

At brighthush, you’ll be part of a high‑velocity, purpose‑driven team that thrives on solving complex challenges for our clients. We champion a growth mindset and offer:

• Competitive base salary with a generous on‑target earnings (OTE) structure.
• Comprehensive wellness and benefits package, including medical, dental, vision, 401(k) match, and paid time off.
• Flexible work arrangements—remote, hybrid, or flexible scheduling—to support work‑life harmony.
• Industry‑leading parental leave and family‑support programs.
• Dedicated learning and development pathways, from internal workshops to external certifications.

We’re not just a company; we’re a community that celebrates innovation, diversity, and the relentless pursuit of excellence.

Role Overview

As a Senior Enterprise Customer Success Manager at brighthush, you will be the trusted advisor for a portfolio of enterprise customers. Your mission is to translate our platform’s capabilities into measurable business outcomes, ensuring that each client realizes tangible value and long‑term success. You’ll partner closely with Sales, Professional Services, and Support teams to drive adoption, mitigate risk, and uncover expansion opportunities.

Key Responsibilities

• Customer Adoption & Value Delivery: Execute end‑to‑end success playbooks—from onboarding to quarterly business reviews—crafting Success Plans that align product features with client objectives.
• Product Expertise & Guidance: Serve as the functional authority on platform configuration, best practices, and troubleshooting, ensuring a seamless user experience.
• Health & Risk Management: Monitor health metrics, engagement patterns, and usage data to proactively identify churn risks and recommend corrective actions.
• Relationship Building: Cultivate deep, trust‑based relationships with key stakeholders across accounts, positioning yourself as a strategic partner.
• Account Strategy Collaboration: Work hand‑in‑hand with Account Executives to co‑develop adoption and expansion plans, feeding insights back to the sales and professional services teams.
• Cross‑Functional Leadership: Coordinate with internal teams—Sales, Professional Services, Support—to ensure a unified, high‑quality customer journey.
• Data‑Driven Insights: Leverage analytics to surface trends, forecast outcomes, and present actionable recommendations to both customers and internal leadership.

Essential Qualifications

• Minimum 5 years of proven experience in Customer Success within a SaaS environment, managing a portfolio with a combined ARR of at least $10 million.
• Deep technical acumen and a rapid learning curve for new technologies, especially within the PSA, ERP, and CRM domains.
• Exceptional communication skills—both written and verbal—capable of translating complex concepts into clear, actionable guidance.
• Strategic mindset with a proactive approach to risk mitigation, opportunity identification, and value creation.
• Demonstrated ability to collaborate across cross‑functional teams, driving alignment and delivering results.

Preferred Experience & Skills

• Hands‑on experience with brighthush products or a strong understanding of professional services automation, enterprise resource planning, or customer relationship management platforms.
• Background in a fast‑paced, high‑growth organization where agility and adaptability are paramount.
• Proficiency with brighthush and its ecosystem, including brighthush, brighthush, and brighthush integrations.
• Experience in designing and delivering customer training programs, workshops, and knowledge transfer sessions.
• Advanced analytical skills, with proficiency in tools such as brighthush, brighthush, or similar data visualization platforms.

Core Competencies

• Customer Advocacy: Champion the customer’s voice internally, ensuring their needs shape product evolution and service delivery.
• Problem Solving: Apply structured thinking to diagnose issues, propose solutions, and implement corrective actions swiftly.
• Influence & Negotiation: Persuade stakeholders, navigate complex organizational structures, and secure buy‑in for adoption initiatives.
• Project Management: Lead cross‑team projects, set milestones, and deliver on time while maintaining high quality.
• Continuous Improvement: Seek feedback, iterate processes, and champion best practices to elevate the customer success function.

Career Growth & Development

At brighthush, your professional journey is supported by a robust framework of learning and advancement:

• Structured mentorship programs pairing you with senior leaders across the organization.
• Access to internal workshops covering advanced product knowledge, leadership skills, and industry trends.
• Funding for external certifications—such as brighthush Certified Administrator, Customer Success Manager, or PMP—aligned with your career goals.
• Clear career ladder with defined pathways from Senior CSM to Director of Customer Success, and beyond.
• Regular performance reviews that focus on growth, impact, and skill development.

Work Environment & Culture

brighthush fosters a culture of transparency, collaboration, and innovation. Our remote‑first approach means you can work from anywhere in the United States while staying connected through weekly virtual huddles, monthly town halls, and an open‑door policy for leadership. We celebrate diversity and inclusion, encouraging every team member to bring their authentic self to work.

Compensation & Benefits

While the base salary for this role ranges from $110,000 to $190,000, the total compensation package is designed to reward performance and impact. The OTE structure typically follows an 80/20 split, ensuring that your success directly translates into financial rewards.

Benefits include:

• Health, dental, and vision coverage with a generous employer match.
• 401(k) plan with company match and early‑access to company equity.
• Unlimited paid time off (PTO) policy, encouraging you to recharge and maintain peak performance.
• Flexible work arrangements—remote, hybrid, or flexible scheduling—to support your personal and professional life.
• Wellness stipend for gym memberships, mental health resources, and fitness equipment.
• Fully paid parental leave for both birthing and non‑birthing parents.
• Access to premium wellness apps and resources.

How to Apply

If you’re ready to elevate customer success to new heights, bring your expertise to brighthush, and help shape the future of services‑as‑a‑business, we want to hear from you. Submit your application through the link below and join a team that values innovation, collaboration, and impact.

Apply to this job