Senior Enterprise Customer Success Manager – Growth, Renewal & Strategic Partnerships Lead for High‑Impact Clients at brighthush

About brighthush

brighthush is more than a SaaS vendor; we are a catalyst for digital transformation across a diverse array of industries. From cloud infrastructure and advanced data analytics to AI‑driven automation, our platform empowers enterprises worldwide to unlock the full potential of their digital ecosystems. Our mission is simple yet ambitious: help organizations accelerate their transformation journeys, streamline operations, and achieve measurable ROI. At brighthush, every partnership is a co‑creation of value, and every challenge is an opportunity to innovate.

Why brighthush is the Place to Grow Your Career

• Impactful Work: As a Senior Customer Success Manager, you will be the linchpin that drives adoption, retention, and expansion for our most strategic accounts.
• Career Growth: We invest heavily in professional development, offering mentorship, certifications, and a clear career ladder from Customer Success to Director of Customer Experience.
• Inclusive Culture: Diversity, equity, and inclusion are core to our DNA. We celebrate different perspectives and encourage every team member to bring their authentic self to work.
• Competitive Compensation: A base salary, performance‑based bonus, and equity package that aligns your success with the company’s growth.
• Benefits: Comprehensive health plans, unlimited PTO, remote‑first flexibility, and a generous wellness stipend.

Role Overview

In this role, you will partner with enterprise customers to ensure they realize maximum value from brighthush’s platform. Your day‑to‑day activities will include strategic planning, customer advocacy, cross‑functional leadership, market insight, executive engagement, renewal & expansion, and team mentorship. You will be the trusted advisor who turns data into action and transforms customer relationships into long‑term partnerships.

Key Responsibilities

• Strategic Planning: Develop deep, data‑driven joint success plans that align with each customer’s business objectives, technical roadmaps, and key performance indicators.
• Customer Advocacy: Act as the voice of the customer within brighthush, translating their needs into actionable insights for product, engineering, and support teams.
• Cross‑Functional Leadership: Lead initiatives that remove blockers, streamline adoption, and accelerate the Purchase‑to‑Value (P2V) journey.
• Market Insight: Maintain a pulse on market trends, competitive positioning, and emerging technologies to position brighthush as a thought leader.
• Executive Engagement: Facilitate executive‑level reviews, ensuring alignment between customer goals and brighthush’s roadmap.
• Renewal & Expansion: Drive renewal conversations, upsell opportunities, and expansion initiatives that contribute to Net Retention Rate (NRR) growth.
• Team Mentorship: Mentor and coach junior team members, fostering a culture of continuous learning and high performance.
• Data‑Driven Decision Making: Leverage analytics to track adoption metrics, identify churn risks, and recommend proactive interventions.
• Product Feedback Loop: Capture customer insights and feed them into the product roadmap to ensure the platform evolves with market needs.
• Financial Accountability: Manage account budgets, forecast revenue, and collaborate with finance to ensure accurate billing and forecasting.

Essential Qualifications

• 3+ years of customer‑facing experience in enterprise SaaS, with a proven track record of managing technical executive relationships.
• Strong communication and presentation skills, capable of articulating complex technical concepts to both technical and non‑technical stakeholders.
• Demonstrated ability to design and execute strategic success plans that deliver measurable business outcomes.
• Experience in program or project management, with a history of delivering on time and within scope for large, global accounts.
• Background in IT automation, cloud infrastructure, or data analytics is highly desirable.
• Bachelor’s degree in Business, Engineering, Computer Science, or a related field.

Preferred Qualifications

• Experience in a senior product management or consulting role, especially within the technology sector.
• Proficiency with CRM and customer success platforms (e.g., brighthush).
• Knowledge of industry standards such as ITIL, Agile, or DevOps practices.
• Fluency in multiple languages, enabling support for a global customer base.
• Previous experience working with high‑growth, venture‑backed SaaS companies.

Key Skills & Competencies

• Strategic Thinking: Ability to see the big picture and translate it into actionable plans.
• Relationship Management: Proven skill in building trust with senior executives and cross‑functional teams.
• Analytical Acumen: Comfortable working with data to identify trends, forecast outcomes, and measure success.
• Problem‑Solving: Adept at diagnosing issues, proposing solutions, and driving resolution across multiple stakeholders.
• Leadership Presence: Confidence in leading meetings, influencing decisions, and representing brighthush at industry events.
• Adaptability: Thrives in a fast‑paced, evolving environment and can pivot priorities as needed.
• Collaboration: Works seamlessly with product, engineering, sales, and support to deliver a unified customer experience.
• Customer‑Centric Mindset: Passion for understanding customer pain points and turning them into opportunities for growth.

Career Growth & Learning Opportunities

At brighthush, we believe that learning is a lifelong journey. As a Senior Customer Success Manager, you will have access to a wealth of resources designed to accelerate your professional development:

• Structured mentorship programs with senior leaders who have navigated similar career paths.
• Paid certifications in cloud platforms, data science, project management, and customer success frameworks.
• Annual “Innovation Labs” where you can experiment with new tools, test hypotheses, and share insights with the broader organization.
• Clear promotion paths to Senior Customer Success Manager, Director of Customer Experience, VP of Customer Success, and beyond.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the business, such as product strategy, sales enablement, and marketing analytics.
• Access to a learning budget for courses, conferences, and industry certifications.

Work Environment & Culture

brighthush champions a hybrid work model that balances remote flexibility with in‑office collaboration. Our offices are designed for creativity, featuring open spaces, quiet zones, and state‑of‑the‑art meeting rooms. We host monthly town halls, quarterly hackathons, and annual retreats that foster community and celebrate achievements. Our culture is built on transparency, continuous feedback, and a shared commitment to delivering exceptional value to our customers.

Compensation & Benefits

While specific figures vary by location and experience, we offer a comprehensive package that rewards performance, encourages growth, and supports well‑being:

• Competitive base salary aligned with industry benchmarks.
• Performance‑based bonus tied to customer success metrics such as NRR, adoption rates, and customer satisfaction scores.
• Equity options that allow you to share in the company’s long‑term success.
• Health, dental, and vision insurance for you and your family.
• 401(k) matching and a generous retirement plan.
• Unlimited paid time off and flexible work hours.
• Wellness stipend covering gym memberships, mental health resources, and more.
• Continuous learning budget for courses, conferences, and certifications.
• Employee assistance program and mental health support.
• Regular team‑building events, both virtual and in‑person.

How to Apply

Ready to make a tangible impact on enterprise customers and grow your career with a dynamic, mission‑driven team? Click the link below to submit your application and join brighthush’s journey to redefine customer success.