Senior Enterprise Customer Success Manager – Identity Automation & SaaS Leadership – Champion Adoption, Drive Revenue Growth, and Scale Customer Success at brighthush

About brighthush

brighthush is a trailblazer in the identity‑as‑a‑service arena, redefining how modern enterprises secure and manage their digital ecosystems. By fusing cutting‑edge identity automation with industry‑leading security protocols, we empower organizations to protect their most critical, yet often overlooked, applications—whether they run on the cloud, on‑premises, or in hybrid environments. Our mission is simple yet ambitious: give every business, regardless of size, the confidence that their data and users are safe, compliant, and always accessible.

With a rapidly expanding portfolio of enterprise customers across finance, healthcare, retail, and the public sector, brighthush is a trusted partner for leaders who demand the highest standards of security and operational efficiency. We pride ourselves on a culture of relentless innovation, deep collaboration, and an unwavering focus on customer success. Our remote‑first workforce spans the United States, allowing us to tap into diverse talent while maintaining a unified, high‑performance team that thrives on shared purpose.

Why Join brighthush?

At brighthush, you will be part of a high‑velocity, mission‑driven organization that is reshaping the way the world thinks about security. We offer a comprehensive package that rewards your expertise, fuels your growth, and supports your well‑being:

• Competitive base salary aligned with market benchmarks for senior customer success roles.
• Performance‑based bonuses tied to customer renewal rates, upsell revenue, and satisfaction metrics.
• Comprehensive health, dental, and vision insurance with generous employer contributions.
• Unlimited paid time off and a flexible holiday policy that respects your personal commitments.
• Unlimited learning budget and access to industry conferences, certifications, and internal knowledge‑sharing sessions.
• Equity opportunities for senior leaders to share in the company’s long‑term success.
• Inclusive, collaborative culture that celebrates diversity and encourages every voice.
• Access to a wellness program that includes mental health resources, gym stipends, and mindfulness workshops.

Position Overview

We are seeking an experienced Senior Enterprise Customer Success Manager to lead a portfolio of high‑value enterprise accounts. In this role, you will be the primary advocate for our customers, ensuring they derive maximum value from our identity automation platform, achieve their business objectives, and remain loyal partners for the long term. You will work closely with sales, product, and engineering teams to drive adoption, mitigate churn, and unlock upsell opportunities.

Key Responsibilities

• Customer Relationship Management: Serve as the trusted advisor for a book of enterprise accounts, building deep, strategic relationships with C‑suite executives, IT leaders, and security teams.
• Product Adoption & Enablement: Champion the adoption of brighthush’s identity automation solutions, designing and delivering tailored onboarding, training, and best‑practice workshops.
• Renewal & Revenue Management: Own the renewal process, forecasting, and revenue targets for your accounts, ensuring a healthy pipeline and minimizing churn.
• Cross‑Functional Collaboration: Partner with Sales, Product, Engineering, and Marketing to surface customer feedback, influence roadmap decisions, and create joint value‑proposition narratives.
• Data‑Driven Success: Leverage analytics to track usage, health metrics, and satisfaction scores; present insights to stakeholders and recommend actionable improvements.
• Strategic Account Planning: Develop and execute account plans that align with each customer’s business goals, risk profile, and growth opportunities.
• Thought Leadership: Represent brighthush at industry events, webinars, and customer forums, positioning the company as a thought leader in identity security.
• Mentorship & Team Development: Coach junior success managers, share best practices, and foster a culture of continuous learning within the team.
• Process Optimization: Identify and implement improvements to customer success workflows, tools, and documentation to increase efficiency and scalability.

Essential Qualifications

• Minimum of 5 years of experience managing a book of enterprise SaaS accounts, preferably in the security or identity space.
• Proven track record of meeting or exceeding renewal and revenue targets in a high‑growth environment.
• Strong communication skills in English, with the ability to articulate complex technical concepts to non‑technical stakeholders.
• Intermediate understanding of web technologies (OAuth, SAML, OpenID Connect, LDAP, etc.) and how they integrate with identity platforms.
• Experience working in a remote, distributed team across the United States.
• Demonstrated ability to build trust and influence at the executive level.
• High emotional intelligence, resilience, and a customer‑centric mindset.

Preferred Qualifications

• Background in enterprise security, IAM, or cloud infrastructure.
• Experience with large, complex sales cycles and multi‑stakeholder negotiations.
• Knowledge of compliance frameworks such as SOC 2, ISO 27001, GDPR, and HIPAA.
• Proficiency in using customer success platforms (e.g., brighthush) and CRM systems (e.g., Salesforce).
• Previous leadership or mentorship experience within a customer success organization.
• Fluency in additional languages is a plus.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and align customer success initiatives with business outcomes.
• Analytical Acumen: Comfortable working with data to drive decisions and measure success.
• Project Management: Skilled at coordinating cross‑functional projects, setting timelines, and delivering results.
• Problem Solving: Quick to diagnose issues, propose solutions, and implement fixes.
• Relationship Building: Adept at cultivating long‑term partnerships and fostering a collaborative environment.
• Adaptability: Thrives in a fast‑paced, evolving tech landscape.
• Communication: Excellent verbal and written communication skills, with the ability to influence at all levels.
• Customer Advocacy: Passionate about championing the customer’s voice within the organization.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. As a Senior Enterprise Customer Success Manager, you will:

• Progress to a Director or VP of Customer Success role, overseeing a larger team and shaping the company’s customer strategy.
• Lead cross‑functional initiatives that influence product roadmap and go‑to‑market strategy.
• Mentor junior success managers, building a high‑performing team culture.
• Participate in executive leadership meetings, contributing to company‑wide decisions.
• Access a dedicated learning budget for certifications, conferences, and internal workshops.
• Earn recognition through brighthush’s Innovation & Impact Awards program.
• Benefit from a structured Career Path Framework that maps out clear progression milestones.

Work Environment & Culture

brighthush’s remote‑first model means you can work from anywhere in the United States, while still enjoying a strong sense of community. We host quarterly virtual town halls, monthly hackathons, and quarterly in‑person retreats to foster connection and collaboration. Our culture is built on transparency, continuous improvement, and a shared commitment to customer success. Key cultural pillars include:

• Transparency: Open communication channels, regular updates on company metrics, and a culture of honest feedback.
• Continuous Learning: Regular knowledge‑sharing sessions, lunch‑and‑learns, and peer‑to‑peer coaching.
• Collaboration: Cross‑functional teams that break down silos and work together to solve customer challenges.
• Diversity & Inclusion: A workforce that reflects a wide range of backgrounds, perspectives, and experiences.
• Well‑being: Programs that support mental, physical, and financial health.

Compensation & Benefits

While the exact figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary that aligns with industry benchmarks for senior customer success roles.
• Performance‑based bonuses tied to renewal rates, upsell revenue, and customer satisfaction.
• Equity options for senior leaders to share in the company’s long‑term success.
• Comprehensive health, dental, and vision coverage with generous employer contributions.
• Unlimited paid time off and a flexible holiday policy.
• Unlimited learning budget and access to conferences, certifications, and internal training.
• Wellness stipend covering gym memberships, mental health resources, and mindfulness workshops.
• Robust retirement plan with company match.

How to Apply

If you are a strategic, customer‑centric leader who thrives in a fast‑paced, remote environment and is ready to drive adoption, revenue, and customer satisfaction at a cutting‑edge identity automation company, we would love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush’s Senior Enterprise Customer Success Manager role.

We look forward to exploring how your expertise can help shape the future of identity security and empower our customers to succeed.