Senior Enterprise Customer Success Manager – Leading C‑Level Partnerships, Value Maximization, and Sustainable Growth in Healthcare SaaS at brighthush

About brighthush – Pioneering the Future of Healthcare Technology

brighthush is more than a cloud‑native SaaS platform; it is a catalyst for transformation across acute and post‑acute care settings. By weaving together advanced analytics, intuitive user interfaces, and seamless integration with existing clinical systems, we empower hospitals, skilled nursing facilities, and long‑term care organizations to shift from reactive to proactive care delivery. Our technology streamlines clinical workflows, ensures regulatory compliance, and unlocks actionable insights that translate into measurable improvements in patient outcomes and operational efficiency.

In an era where data is the new currency of healthcare, brighthush stands at the intersection of technology and compassion. We partner with care leaders to turn raw data into strategic advantage, helping them reduce costs, elevate quality, and ultimately give every patient the chance to thrive. Our mission is simple yet profound: provide the tools that let clinicians focus on what matters most—patients—while we manage the technology.

Why Join brighthush?

• Impactful Work – Your initiatives will directly influence the quality of care delivered to thousands of patients across the country.
• Innovative Culture – We champion a collaborative, data‑driven environment where ideas are celebrated and experimentation is encouraged.
• Career Growth – From mentorship programs to leadership tracks, brighthush invests heavily in your professional development.
• Flexibility – Work remotely from anywhere while traveling to client sites as needed.
• Competitive Compensation – A comprehensive package that includes base salary, performance bonuses, equity, and benefits.
• Global Impact – Join a team that is shaping the future of healthcare technology on a national and international scale.

Key Responsibilities

As a Senior Enterprise Customer Success Manager, you will be the trusted partner for our most strategic enterprise accounts. Your day‑to‑day activities will encompass a blend of strategic leadership, data‑driven insight, and cross‑functional collaboration. You will be the linchpin that ensures our clients realize maximum value from the brighthush platform and achieve their long‑term objectives.

Strategic Account Leadership

• Own a portfolio of high‑value enterprise accounts, acting as the primary point of contact for executive leadership and cross‑functional teams.
• Develop and maintain a deep understanding of each client’s business model, clinical workflows, and strategic priorities.
• Serve as the voice of the customer within brighthush, translating client needs into product enhancements and roadmap priorities.
• Build and nurture long‑term relationships with C‑suite executives, fostering trust and positioning brighthush as a strategic partner.
• Facilitate quarterly executive briefings that align business outcomes with platform capabilities.

Value Realization & Expansion

• Design and execute joint success plans that align brighthush’s capabilities with client goals, driving adoption, renewal, and upsell opportunities.
• Track and report on key performance indicators (KPIs) such as utilization rates, cost savings, and patient outcome metrics.
• Identify and champion new use cases that unlock additional value for clients, positioning brighthush as a strategic partner rather than just a vendor.
• Collaborate with the Product and Engineering teams to pilot new features and gather real‑world feedback for continuous improvement.
• Develop evidence‑based case studies that showcase ROI and inform future sales cycles.

Trusted Advisor & Thought Leadership

• Provide proactive, data‑driven insights and recommendations that help clients optimize operations, improve patient outcomes, and reduce costs.
• Represent brighthush at industry events, webinars, and client meetings, positioning the company as a thought leader in healthcare technology.
• Publish white papers, case studies, and best‑practice guides that showcase the impact of brighthush solutions.
• Mentor junior team members on strategic account management and customer advocacy techniques.
• Lead internal knowledge‑sharing sessions to disseminate lessons learned across the organization.

Customer Health Management

• Monitor key health metrics, identify early warning signs, and implement turnaround strategies to mitigate churn.
• Conduct quarterly business reviews (QBRs) with C‑suite executives, presenting data‑rich narratives that demonstrate ROI and future opportunities.
• Collaborate with the Support and Engineering teams to resolve escalations swiftly and maintain high customer satisfaction scores.
• Develop and maintain a customer health scorecard that informs proactive engagement and resource allocation.
• Drive post‑implementation reviews to capture lessons learned and refine onboarding processes.

Cross‑Functional Collaboration & Process Improvement

• Work closely with Sales, Product, Engineering, and Support to ensure seamless delivery of solutions and rapid resolution of any issues.
• Continuously refine customer success methodologies, share best practices, and contribute to the evolution of brighthush’s success framework.
• Champion a prescriptive relationship‑management methodology that anticipates challenges and delivers proactive solutions.
• Lead cross‑functional task forces to address systemic issues and drive operational excellence.
• Coordinate with Marketing to develop targeted campaigns that reinforce value propositions for key accounts.

Essential Qualifications

• Passion for the future of work and a commitment to improving acute and post‑acute care for vulnerable populations.
• 3+ years of customer‑facing experience in a SaaS or tech company, preferably within healthcare.
• Proven track record managing enterprise accounts, driving renewals, and expanding revenue.
• Strong business consulting background with the ability to engage at the C‑level.
• Excellent communication, presentation, and negotiation skills.
• Self‑motivated, results‑oriented, and comfortable working independently in a remote environment.
• Bachelor’s degree in Business, Healthcare Administration, or a related field (or equivalent experience).
• Experience with CRM platforms such as Salesforce and/or Gainsight.

Preferred Qualifications

• Experience owning and delivering joint customer success plans that drive business alignment and measurable outcomes.
• Demonstrated ability to act as a Trusted Advisor, providing strategic guidance and a clear “path to value” for executive leadership.
• Familiarity with a prescriptive relationship‑management methodology that anticipates challenges and delivers proactive solutions.
• Proficiency in data analysis, including interpreting results and translating insights into actionable recommendations.
• Track record of developing early warning and turnaround strategies that focus on customer health and churn mitigation.
• Exceptional relationship‑building skills, with a history of taking initiative in fast‑paced, dynamic environments.

Skills & Competencies for Success

• Strategic Thinking – Ability to see the big picture and align client objectives with brighthush’s product roadmap.
• Analytical Acumen – Comfortable working with data, dashboards, and metrics to drive decision‑making.
• Influence & Persuasion – Skilled at building consensus across multiple stakeholders, including C‑suite executives.
• Project Management – Capable of juggling multiple initiatives, setting priorities, and meeting deadlines.
• Customer‑Centric Mindset – Deep empathy for client challenges and a relentless focus on delivering value.
• Adaptability – Thrives in a fast‑moving environment, quickly learning new tools and processes.
• Communication Excellence – Articulate and persuasive in both written and verbal communication.
• Collaboration & Teamwork – Works effectively across functional teams to achieve shared goals.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in our people is the key to sustained success. As a Senior Enterprise Customer Success Manager, you will:

• Participate in a structured mentorship program, pairing you with senior leaders who can guide your career trajectory.
• Access continuous learning resources, including industry certifications, internal workshops, and external conferences.
• Progress into leadership roles such as Customer Success Director, Head of Enterprise Success, or even Chief Customer Officer.
• Contribute to product strategy by feeding client insights back to the product team, ensuring new features address real market needs.
• Lead cross‑functional initiatives that shape the future of healthcare technology and improve patient outcomes on a large scale.
• Earn recognition through our “Customer Champion” award program, celebrating exceptional impact on client success.
• Take advantage of a learning stipend that covers courses, certifications, and conference attendance.

Work Environment & Company Culture

brighthush fosters a culture of transparency, collaboration, and continuous improvement. Our remote‑first model means you can work from anywhere while still feeling connected to a vibrant community of innovators. We celebrate diversity, encourage open dialogue, and reward creativity. Our core values—Customer Obsession, Innovation, Integrity, and Teamwork—guide everything we do.

We host quarterly virtual town halls, hackathons, and “Innovation Fridays” where teams can experiment with new ideas. Employee Resource Groups (ERGs) provide support and networking opportunities for underrepresented groups. We also prioritize mental and physical well‑being through wellness programs, flexible schedules, and access to professional counseling services.

Team members enjoy a collaborative environment where cross‑functional knowledge sharing is the norm. Regular “Lunch & Learn” sessions, peer‑review workshops, and a robust internal knowledge base ensure that expertise is shared and growth is continuous.

Compensation, Perks, and Benefits

While specific figures may vary based on experience, we offer a competitive total rewards package that includes:

• Base salary commensurate with market standards and your experience.
• Performance‑based bonuses tied to customer success metrics and company growth.
• Equity options that allow you to share in brighthush’s long‑term success.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off, including vacation, sick leave, and personal days.
• Flexible work hours and remote work options.
• Professional development stipend and access to industry conferences.
• Wellness programs, including gym memberships and mental health resources.
• Annual company retreats and team‑building events.
• Technology stipend for home office setup and equipment upgrades.

Ready to Make a Difference?

If you are a seasoned customer success professional with a passion for healthcare innovation, a proven ability to build and grow enterprise relationships, and a desire to make a tangible impact on patient care, we want to hear from you. Join brighthush and help shape the future of acute and post‑acute care while advancing your career in a supportive, forward‑thinking environment.

Apply today and become part of a team that is dedicated to transforming healthcare through technology, collaboration, and relentless focus on customer success.

Apply Now – Your next career milestone awaits at brighthush.