Senior Enterprise Customer Success Manager – New York City, NY – Champion Strategic Partnerships, Drive Student Success, and Shape Educational Outcomes at brighthush

About brighthush

brighthush is a pioneering education technology company that empowers teachers and students with data‑driven, personalized learning solutions. Our mission is to give every learner access to flexible, adaptive learning environments while equipping educators with the tools they need to unlock student potential. Operating as a remote‑first organization, we blend the agility of a startup with the stability of a proven industry leader. Our products are trusted by school districts across the United States, and our culture is built on innovation, collaboration, and a relentless focus on customer success.

Why This Role Matters

As the Senior Enterprise Customer Success Manager for the New York City Public Schools, you will be the linchpin that connects brighthush’s technology, professional learning services, and strategic vision to one of the nation’s most complex and high‑profile education ecosystems. Your leadership will shape the future of student outcomes, influence product development, and drive sustainable growth for both the district and brighthush.

Key Responsibilities

• Strategic Account Leadership – Own a portfolio of brighthush’s most strategic, high‑value enterprise partnerships. Serve as the executive‑level lead for multi‑year account strategy, implementation, and adoption, ensuring each partnership delivers measurable outcomes for students and educators.
• Team Building & Development – Recruit, hire, and mentor a high‑performing team of Enterprise Customer Success Managers (CSMs). As their people manager, set clear goals, coach to performance, conduct performance reviews, and build a culture of accountability and continuous improvement.
• Retention & Renewal Management – Own retention and renewal outcomes across the enterprise book of business. Forecast renewals accurately, lead mitigation for at‑risk high‑value accounts, and serve as the executive escalation point for your team.
• Executive Relationship Management – Build trusted relationships with superintendents, cabinet members, and senior district leaders. Lead executive business reviews and strategic account planning that connect brighthush solutions to district priorities.
• Cross‑Functional Partnership – Partner with Sales as a true account team. Co‑develop account plans with Partnership Managers and Sales leaders, and share accountability for expansion, cross‑sell, and multi‑year renewal growth.
• Process & Playbook Development – Define how brighthush serves its enterprise customers. Build playbooks, engagement standards, and success‑planning models, and ensure your team consistently follows best practices in health monitoring and documentation.
• Voice of the Customer – Be the voice of the enterprise customer. Bring insights to Product, Professional Learning, and leadership to influence roadmap, service, and coverage decisions.
• Regional Presence – Serve as a visible presence for brighthush within the New York City region, engaging with district leaders, customers, and team members through regular in‑person meetings and events as needed.

Essential Qualifications

• 10+ years of experience in Customer Success, Strategic Account Management, or district partnership roles within K‑12 EdTech.
• Proven track record of retaining and growing high‑value, complex partnerships while consistently exceeding revenue and retention goals.
• Experience building, coaching, and developing high‑performing teams; strong people‑management skills and a passion for talent development.
• Comfortable at the executive table, building credibility with superintendents, cabinet members, and senior district leaders while navigating politically complex environments.
• Business‑owner mindset: using customer health, renewal risk, and revenue data to prioritize efforts and drive strategic outcomes.
• Ability to balance day‑to‑day customer needs with long‑term planning, ensuring both immediate success and sustainable partnership growth.
• Consultative, relationship‑driven approach with proven influence across large, matrixed organizations.
• Deep understanding of K‑12 education, including the unique challenges, priorities, and stakeholder dynamics of school districts.
• Enthusiasm for building, improving, and tailoring customer success strategies to meet the needs of a highly visible enterprise customer.
• Strong cross‑functional partnership skills, bringing Sales, Product, Professional Learning, and Customer Success teams together around customer outcomes.
• Commitment to a feedback‑rich culture and modeling continuous improvement for your team and peers.

Preferred Qualifications

• Experience leading Customer Success, Strategic Account Management, or district partnership teams within K‑12 EdTech.
• Experience supporting large urban school districts or enterprise education customers.
• Existing knowledge of, or relationships within, the New York City education ecosystem.
• Experience managing renewal, expansion, and executive stakeholder strategies for complex customer portfolios.

Skills & Competencies

• Strategic Thinking & Execution
• Executive Presence & Influence
• Data‑Driven Decision Making
• Team Leadership & Coaching
• Stakeholder Management & Negotiation
• Project Management & Process Design
• Customer Advocacy & Voice of the Customer
• Cross‑Functional Collaboration
• Adaptability & Resilience
• Strong Communication & Presentation Skills

Career Growth & Learning Opportunities

At brighthush, we believe that the growth of our people is the foundation of our success. In this role, you will:

• Lead a high‑impact, high‑visibility account that serves as a flagship for our enterprise strategy.
• Shape the future of our customer success organization, influencing processes, tools, and culture.
• Collaborate with senior leaders across Product, Professional Learning, and Sales to drive innovation.
• Participate in executive leadership meetings, gaining exposure to strategic decision‑making.
• Access ongoing professional development, including leadership coaching, industry conferences, and internal knowledge‑sharing sessions.
• Opportunity to transition into broader enterprise leadership roles, such as Director of Customer Success or VP of Enterprise Partnerships.

Work Environment & Culture

brighthush thrives on a culture of transparency, collaboration, and continuous improvement. We are a remote‑first organization, but we value face‑to‑face interactions and regularly host in‑person events, workshops, and district visits. Our team is diverse, inclusive, and driven by a shared passion for education. We celebrate successes, learn from challenges, and empower each other to innovate.

Compensation & Benefits

We offer a competitive total rewards package that reflects your experience, expertise, and the impact you will bring to brighthush.

• Base Salary – $110,000 – $120,000 USD, commensurate with experience.
• On‑Target Earnings (OTE) – $135,000 – $145,000 USD, including performance‑based incentives tied to retention, renewal, and expansion metrics.
• Health & Wellness – Comprehensive medical, dental, and vision plans with multiple coverage options.
• Retirement – 401(k) plan with company matching to help you build long‑term financial security.
• Paid Time Off – Generous PTO, sick leave, and a flexible holiday schedule.
• Professional Development – Reimbursement for industry certifications, conferences, and training courses.
• Work‑Life Balance – Remote work flexibility, volunteer time off, and a winter office closure to recharge.
• Wellness Resources – Access to mental health support, wellness apps, and on‑site fitness memberships.

How to Apply

Ready to make a tangible difference in student learning and lead a high‑impact customer success team? Submit your application through our Greenhouse portal. We review each application carefully and will contact you if your experience aligns with our needs.

Equal Opportunity Employer

brighthush is committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, identities, and experiences. We do not discriminate on the basis of race, color, creed, religion, national origin, gender, sexual orientation, age, disability, veteran status, or any other protected characteristic.

Join brighthush – Where Innovation Meets Impact

As Senior Enterprise Customer Success Manager, you will be at the forefront of transforming education for millions of students. Your strategic vision, leadership, and passion for student success will shape the future of learning. If you are ready to lead, inspire, and drive measurable outcomes in one of the most dynamic education ecosystems, we want to hear from you.

Apply today and help us light the way for the next generation of learners.